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“Disappointing, beware”

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The Sebel Auckland Viaduct Harbour
Ranked #18 of 66 Hotels in Auckland Central
Certificate of Excellence
Reviewed 5 February 2014

First the positives: The rooms are located right on the Marina and are adjacent to many restaurants and bars. Our room was a good size and well appointed. There was access via a lift to the underground car park.The negatives: No wifi in the room. The option is a modem and over $5 per quarter hour. Hardly what you would expect at the prices charged for the rooms. You would need to specify a marina view room otherwise you may be looking at a car park. The car park is $26 per day. Complimentary newspaper was offered but never arrived and first request for it got a disinterested response- did not ask again. There is no fitness centre within the building. Was left with the impression that if you have a view of the marina you should be grateful and not expect anything else. Would not go back. Auckland has a big harbour and there are no doubt plenty of places to stay with water views.

Room Tip: Rooms with a Marina view on higher floors, otherwise consider an alternative location.
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  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
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Thank MIchaelandJo477
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Auckland Viaduct Harbour, responded to this reviewResponded 26 February 2014

Dear MIchaelandJo477,

I am sorry to hear of your disappointment of your recent stay at the hotel. It is important to receive feedback so we can make changes to improve our guest experience. With regards to WIFI we are currently working with our suppliers to improve the quality of of our internet service. We have recently offered complimentary WIFI in our foyer until we have upgraded our current system. With regards to gym facilities we are fortunate to have a state of the art gym across the road from the hotel. While there is a small fee the quality of the facilities is an advantage.

Once again I am sorry for not meeting your expectations and thank you for giving us the opportunity to respond.

Kind regards

Shane Edwards
General Manager

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Reviewed 24 January 2014 via mobile

We stayed here twice in January before and after out flight to the Cook Islands.

We're booked into a one bed suite overlooking the harbour.

The first stay we got a free upgrade to room 114 which has the largest balcony overlooking the boats and restaurants. We were impressed.

The second visit, staff very kindly let up have our room from 7am (early flight back). We were also allowed a late check out which we had kept extending.

Both suites self contained apartments providing excellent kitchen facilities, washing machine and dryer. Comfortable bed. Large bathroom.

We were very well looked after by Savio at reception who couldn't do enough for us. Excellent service (and we had recently stayed at Raffles Hotel, Singapore so high standards!).

Great location and plenty of places to choose to eat. Would we more than happy to stay here again if we should be so lucky to return to Auckland.

Stayed: January 2014, travelled as a couple
1  Thank VictoriaH105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee P, Manager at The Sebel Auckland Viaduct Harbour, responded to this reviewResponded 26 January 2014

Dear VictoriaH105

Thank you for your detailed feedback regarding your 2 previous stays at the Sebel Suites Auckland. We are naturally delighted to be put in the same conversation with the likes of a famous hotel such as Raffles in Singapore. Thank you as well for your personal mention on one of our team members, this is very pleasing to hear and will certainly let him know. Kind Regards.

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Reviewed 24 January 2014

Great location in the viaduct. Very well priced, super clean and modern. Surprisingly quiet with no noise from a noisy Saturday night. Only gripe ,meaning not a 5 star is the outrageous Internet prices!

Stayed: January 2014, travelled solo
1  Thank Swannynz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee P, Manager at The Sebel Auckland Viaduct Harbour, responded to this reviewResponded 26 January 2014

Dear Richard S

Thank you for your feedback relating to the Sebel Suites Auckland. The internet is certainly something we are considering with our internet providers to offer a better and more competitive price offering to our guests. We look forward to welcoming you back. Kind Regards.

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Reviewed 23 January 2014

This was our second stay here in two years. When we told the person who checked us in it was a return visit we were upgraded to a larger room. The location is great with quick and easy access to bars and restaurants. You can eat at a number of local restaurants and charge it to your room.

Stayed: January 2014, travelled as a couple
1  Thank SandraSStAndrews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee P, Manager at The Sebel Auckland Viaduct Harbour, responded to this reviewResponded 26 January 2014

Dear SandraSSTAndrews

We are pleased you chose to return to The Sebel Auckland and that at the time we were able to upgrade you. Thank you again. Kind Regards.

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Reviewed 20 January 2014

This was our second visit as we stayed here 6 years ago. This time we upgraded to a Marina view suite with full balcony. The view of the marina is lovely and we could sit out on the balcony with a glass of wine enjoying the view. There are restaurants and bars within yards of the suites. The main shopping area is a short walk away. What really made the stay special was the staff. The airline lost our luggage and they went out of their way to help us. Nothing was too much trouble for them. Thank you guys!!

Stayed: January 2014, travelled as a couple
1  Thank RosinaK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee P, Manager at The Sebel Auckland Viaduct Harbour, responded to this reviewResponded 26 January 2014

Dear RosinaK

Thank you for your return visit and for choosing to stay at The Sebel Suites Auckland. We appreciate your feedback in regards to our staff, this is certainly something fantastic and our service is what we are most proud of. I am pleased to hear we were able to assist with your lost luggage. We look forward to your return trip with us. Kind Regards.

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Reviewed 16 January 2014

I am a regular traveller to Auckland for work and I always try to stay at the Sebel. The rooms are larges, beds comfy and every room has a full kitchen and laundry. The staff are also helpful and accommodating. The only downside is there is no gym - you can use the pool/gym across the street however (and have the fee charged back to your room). Would highly recommend for business travellers and those staying in Auckland for more than a couple of days - you can save alot on expenses by being able to cook in your own room.

Room Tip: Request to be on Level 2 or higher - Level one is right above the carpark and you can get carpark/st...
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  • Stayed: July 2013, travelled on business
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1  Thank Catherine d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee P, Manager at The Sebel Auckland Viaduct Harbour, responded to this reviewResponded 28 January 2014

Dear Catherine d

Thank you for choosing to stay at The Sebel Auckland as your preferred hotel of choice. I am pleased to hear the team are both helpful & accommodating. We look forward to welcoming you back to your 'home away from home'. Kind Regards.

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Reviewed 12 January 2014

From the moment we walked in, the staff were very courteous, and seemed committed to giving us an outstanding stay. We booked a city view studio room, and were given the option to upgrade to a marina view for extra $. We declined, and were given a corner room on the top floor, with great city views in two directions. The room was first-rate - large, bright and airy, with comfortable seating and a comfortable bed. We had a well equipped kitchenette, including a small fridge, stove top, oven, and dishwasher. There was also a washer and dryer, which came in very handy after having been on the road for several days. The bathroom was very spacious, with a deep soaking tub and a separate tiled shower. Location is ideal - walk out the back door onto the Viaduct Harbour, with tons of restaurants, shops, museums, and a chance to gawk at all of the sleek and fancy yachts berthed there. We walked to all of the major attractions in the CBD. As previously mentioned, all of the staff were very helpful with information on the city, as well as anticipating our needs and graciously offering solutions before we even asked. For example, the fridge was full of mini-bar items, and left us no room to store our perishables. The manager on duty immediately had housekeeping empty the fridge for us (after ascertaining that we would not need the mini-bar contents). We asked if we could store our luggage after check-out, so that we could go sailing on one of the America's Cup yachts. He did us one better, and gave us an extra 4 hours late check out, so that we could refresh ourselves after the sail. For all these reasons, we would definitely come back to the Sebel Suites, and unconditionally recommend them to anyone.

  • Stayed: December 2013, travelled as a couple
    • Value
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1  Thank sailor908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee P, Manager at The Sebel Auckland Viaduct Harbour, responded to this reviewResponded 28 January 2014

Dear sailor908

Thank you for your very detailed feedback in regards to your stay at The Sebel Suites Auckland. I am delighted to hear we were able to accommodate your needs with our service, location and all that the suite offers. We look forward to welcoming you back. Kind Regards.

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Additional Information about The Sebel Auckland Viaduct Harbour

Address: 85 - 89 Customs Street West | Viaduct Harbor, Auckland Central, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Business Centre with Internet Access Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Business Hotel in Auckland Central
#17 Luxury Hotel in Auckland Central
#17 Romantic Hotel in Auckland Central
Price Range: £110 - £239 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Sebel Auckland Viaduct Harbour 4.5*
Number of rooms: 119
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Also Known As:
Sebel Suites Auckland Hotel Auckland Central
Sebel Hotel Auckland
Auckland Sebel Hotel
Auckland Sebel Suites
The Sebel Auckland Viaduct Harbour New Zealand

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