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“Ok I guess” 3 of 5 bubbles
Review of The Sebel Auckland Viaduct Harbour

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The Sebel Auckland Viaduct Harbour
Ranked #16 of 68 Hotels in Auckland
Certificate of Excellence
Wellington, New Zealand
Level Contributor
42 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Ok I guess”
3 of 5 bubbles Reviewed 2 March 2014 via mobile

Not unhappy but just thought overpriced for what it was. 1 bedroom suite, but thought bedroom small and hard to move around. Had kitchen and laundry and separate lounge area. Clean enough. Think it sad wifi not included and I didn't even think of looking at this before booking as really thought with price it would have some. Was free in lobby. Bit of noise from nightclub over the road on the Saturday night. Very close to waterfront, that was the best thing. Prob would find something of better value next time.

Stayed February 2014, travelled on business
Helpful?
Thank Jenny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Auckland Viaduct Harbour, responded to this review, 15 March 2014
Dear Jenny B,

Thank you for taking the time to write your comments on Trip advisor. I am sorry we were not able to meet your expectation regarding value for money. Your feedback provides us with considerations on how we can increase our services so that guest expectations and value for money is improved.

Once again thank you I hope you will re consider the Sebel on your next visit to Auckland.

Kind regards,

Shane Edwards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,050 reviews from our community

Traveller rating
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    117
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (294)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Sydney, Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 27 February 2014

This is a lovely hotel and in a great location for restaurants, bars and walking around the harbour front. Be wary of the noise from the restaurants below if you want a quiet night.

A few things would make it an even better experience.

The hotel entrance has stairs and no porters to help with luggage, a huge detractor on arrival. It was all do it yourself. What's with the rock hard beds ? A comfortable softer bed would have made the stay much more enjoyable.

Room Tip: Rooms with views are lovely but come with noise
See more room tips
  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank cbe28syd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Auckland Viaduct Harbour, responded to this review, 15 March 2014
Hi cbe28syd,

Thank you for your recent feedback and letting us know about having to carry your own bags up the entrance stairs. We have recently increased our services during departure and arrival times to assist with luggage of our guests.

Once again thank you for providing feedback as it does make a difference on how the hotel tailors its services.

Kind regards,

Shane Edwards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
605 reviews
154 hotel reviews
common_n_hotel_reviews_1bd8 298 helpful votes
4 of 5 bubbles Reviewed 25 February 2014

Interestingly the rooms with city views are quieter as the water view rooms overlook the viaduct bar area which gets quite rowdy at night. Set up as serviced apartments you have access to washer/dryer and kitchenette so very handy for bfsts and catching up on washing etc. Very friendly staff right throughout the property and always a friendly hello when walking through reception. Bfst is charged back from the cafe underneath which is also well run and very friendly (good coffee for Auckland as well!). I couldn't fault the stay.

Room Tip: Be careful of waterfront rooms - u may end up paying a premium for no sleep!!
See more room tips
  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank StuckinBangers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Auckland Viaduct Harbour, responded to this review, 26 February 2014
Dear StuckinBangers,

Thank you for your recent comments on Tripadvisor and giving the hotel the opportunity to respond especially from a top contributor. I am happy to hear you enjoyed your stay and we look forward to welcoming you back.


Kind regards,

Shane Edwards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, NZ
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 23 February 2014

A colleague and I stayed at the Sebel Suites in Auckland City for two nights last week. Our rooms were very well appointed. Both had kitchenettes with all of the useful utensils and electrical appliances needed. Mine was a 1 bedroom suite. The "lounge" was tiny and the television in the lounge pointed at the opposite wall (instead of the seating) unless you spun it around. This was the only "odd" thing about the room which was easy to live with. Bedroom also had a television. Views out to the viaduct were stunning. Very handy to a wide variety of restaurants. We chose it because of the location near the Events Centre. Easy access across Wynyard Walkway. Parking was easy in a building next door. Also next door was the "Tepid Baths" which allowed for swimming or exercise in their gym. Reception was fairly efficient. No queues during any of our stay. Air conditioning in the rooms was easy to control and very handy.

Room Tip: The rooms that look out over the viaduct are obviously the best ones. The views are fantastic, but...
See more room tips
  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MattyandAce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Auckland Viaduct Harbour, responded to this review, 26 February 2014
Dear MattyandAce,

Thank you for your recent feedback on your stay at Sebel Suites Auckland. I will have a look at the positioning of the television as it does sound a little 'odd'. We are very fortunate to have Tepid Baths across the road from the hotel. While I understand there is a small fee the facilities are better than any hotel gym and pool complex that I have experienced.

Thank you once again and we look forward to welcoming you back.

Kind regards

Shane Edwards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Needham, Massachusetts
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 15 February 2014

Loved the location! Nice large room with laundry facilities. Loved the restaurant downstairs. Everything good until the music goes on until 4am. Loud screaming from various partiers Out front from10 - 4. No sleep. Too bad.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JeannetteMeda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Auckland Viaduct Harbour, responded to this review, 26 February 2014
Dear JeannetteMeda,

Thank you for your recent comments and I am sorry to hear of the lack of sleep you experienced. It is important to receive your feedback so that we can review and take appropriate action. Due to our location in the heart of the entertainment precinct we do expect some noise. It is important that if this noise goes over a certain level then we work with local authorities to address these concerns.

I appreciate you taking the time to advise us of your stay and please be assured we will continue to address your concerns.

Kind regards,

Shane Edwards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chalfont St. Giles, United Kingdom
Level Contributor
117 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 11 February 2014

Our agent had requested a high level room overlooking the harbour - on arrival we were assigned a low level room overlooking a brick wall. After some insistence by us we got what we wanted and had booked in the first place and the staff attitude improved considerably.
The rooms were excellent, bedroom, lounge, kitchenette, office, en suite etc and very spacious. Good laundry facilities too
Located on the harbour, lovely outlook, very busy area as you are adjacent to all the bars and restaurants.
Overall a good stay

  • Stayed April 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank AScottyP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Auckland Viaduct Harbour, responded to this review, 26 February 2014
Dear AScottyP,

Thank you for your recent comments regarding your stay. I am glad to hear that we were able to accommodate your needs. We receive many requests from agents for upgrades and while we try to accommodate as much as possible it is often subject to availability. Our Marina view rooms are very popular and we often advise our guests to book early so we can allocate accordingly. It is great to hear that the rest of your stay was pleasant and we look forward to welcoming you back.

Kind regards,

Shane Edwards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 7 February 2014

Stayed for 2 nights in a Marina Deluxe View Suite and could not sleep at all on both nights due to the reverberating night club and bar music and some kind of machinery noise in the hotel that went through til 4.00am. The deluxe marina view suite was on level 1 opening onto a large filthy balcony above the restaurant bar below. We could not open the doors. The decor, paint and fittings are quite tired. Overall hugely disappointed considering what we paid. If you book here, insist on a room well above level 1.

  • Stayed January 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank MikeGalina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Auckland Viaduct Harbour, responded to this review, 26 February 2014
Dear MikeGalina,

Thank you for your recent comments on Trip advisor. It is important that we receive feedback from our guests so we can follow up and take appropriate action. I am sorry to hear that you were unable to sleep during your stay. While we are in the heart of the entertainment precinct and it is expected their is some noise your comments assist us with local authorities to help us manage local entertainment venues to manage their noise. We will continue to work towards managing similar concerns as this obviously impacts our guests. With regards to the balcony this is something I will follow up with my team to address.

Kind regards

Shane Edwards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Sebel Auckland Viaduct Harbour

Property: The Sebel Auckland Viaduct Harbour
Address: 85 - 89 Customs Street West | Viaduct Harbor, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Business Centre with Internet Access Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Luxury Hotel in Auckland
#16 Business Hotel in Auckland
#18 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Sebel Auckland Viaduct Harbour 4.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Sebel Suites Auckland Hotel Auckland Central
Sebel Hotel Auckland
Auckland Sebel Hotel
Auckland Sebel Suites
The Sebel Auckland Viaduct Harbour New Zealand

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