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“Great location”

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The Sebel Auckland Viaduct Harbour
Ranked #16 of 66 Hotels in Auckland Central
Certificate of Excellence
Reviewed 19 March 2014

Stayed 4 days and really enjoyed it. Accommodation very good, rooms spacious and having the amenities I.e washing machine etc was great. Had a lovely view of the harbour from our room which was a real bonus. The location of this hotel was brilliant. Exiting from the rear brought you directly onto the harbour where there were lots of restaurants and bars within walking distance plus a great aquarium. Would certainly stay there again if we were in the area and highly recommend it.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Galahotels.com
Thank KathyPaphos_Cyprus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (1,137)
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655 - 661 of 1,139 reviews

Reviewed 14 March 2014

Turned up to be told they were over booked and didn't have a room for us, put us in a far inferior hotel, miles away from the area that we needed to be in, provided taxi chits to a taxi company that we couldn't get hold of, won't book there again

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Accorhotels.com
1  Thank Shelley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Auckland Viaduct Harbour, responded to this reviewResponded 15 March 2014

Dear Shelly B,

I would like to take this opportunity to apologies for giving you the opportunity to stay with us on this occasion. Unfortunately your relocation is something we were not happy with as our preference would have been to have you stay with us. I would be more than happy to discuss this with you further.

Kind regards,

Shane Edwards
General Manager

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Reviewed 10 March 2014

Great location for a couple of nights inAuckland - price reflects this so be prepared to pay 5 star prices for 4star. Rooms comfortable, good beds. Surprised that on floor 1, no real noise from street. Very helpful staff.

Stayed: March 2014, travelled as a couple
Thank BnM999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Auckland Viaduct Harbour, responded to this reviewResponded 15 March 2014

Hi BnM999,

Thank you for your recent feedback on Tripadvisor, we are very fortunate to be located in the heart of the Viaduct precinct. It is great to hear you enjoyed your stay.

Kind regards,

Shane Edwards
General Manager

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Reviewed 8 March 2014

Not a bad example of the Sebel range - there was a vast difference between the 'good' side and the not so great when it came to views. Sadly, we didnt get a mariner view - had the luxury of the carpark view instead. What strikes me as totally mind blowing in todays tech driven age is the lack of Wifi in rooms. A small lobby lounge provided free wifi but to really compete today free wifi in rooms is a MUST. Easy walking distance to the city, or harbourside restaurants - rooms are clean and neat little more basic than luxurious but otherwise comfortable.

Room Tip: Ask for a harbourside room
  • Stayed: March 2014, travelled on business
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Thank S G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Auckland Viaduct Harbour, responded to this reviewResponded 15 March 2014

Dear SG,
Great to hear your feedback from your recent Trip advisor post, based on your feedback it sounds like you booked one of our lead in room types. While these rooms offer all of the requirements of a quality studio room, we do encourage our guests to book one of our Marina View rooms to enjoy the view and the vibrancy of the viaduct. I do agree that we need to improve the quality of WIFI throughout the hotel which is something we are currently reviewing.

Thank you once again for your feedback and we look forward to welcoming you back to the hotel.

Kind regards
Shane Edwards
General Manager

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Reviewed 7 March 2014

Front desk need to tell the truth if room is not going to ready for 1 hour say so and then offer something while you wait, (e.g. coffee, internet ) We arrived 1.30 on the off chance we may be able to check in, told to come back at 2.00pm, 2.00 pm was told room not ready but wouldn't be long 15 mins, 2.20 went back only to be told again room not ready, finally at 3.00pm i asked again only to be told yet again still not ready, go take a seat and we will call you, about 5 mins later we were given keys, room was on 5th floor looking over Viaduct very nice , just can't say the same about the room very tied, broken floor tiles, mould in shower, vanity rusting , paint scrapes almost on every wall.

Room Tip: Nice area try another hotel
  • Stayed: March 2014, travelled as a couple
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Thank kiwisteveBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Auckland Viaduct Harbour, responded to this reviewResponded 15 March 2014

Dear KiwisteveBrisbane,

Thank you for providing us with your recent feedback along with photos. I am sorry that we did not meet your expectations on your recent stay. With regards to your check in experience I have followed this up with both my reception team and housekeeping department. I agree that check in is at 2pm and we should have rooms available at this time. Unfortunately on this occasion this did not happen and while hotels do experience delays from time to time we strive to ensure rooms are ready on time after a 11am check out and 2pm check in.With regards to the room, this has been given to our maintenance team to investigate and resolve.

Once again my apologies for not meeting expectations and we look forward to welcoming you back.

Kind regards

Shane Edwards
General Manager

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Reviewed 6 March 2014

The room is more like an apartment than a normal hotel room. It was fully fitted with kitchen and washing/drying equipment, had seating and dining facilities and a balcony with a fantastic view of the harbour. Only let down by a slightly ageing bathroom and the lack of restaurant/shopping facilities in the hotel, although there are plenty of others nearby.

Room Tip: Ask for a harbour view
  • Stayed: February 2014, travelled as a couple
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Thank sjs1205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Auckland Viaduct Harbour, responded to this reviewResponded 15 March 2014

Hi sjs1205,

Thank you for your recent comments on Tripadvisor, it is great to hear you enjoyed your stay. I agree that we do have some great restaurants at the doorstep.

Kind regards

Shane Edwards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2014

We have stayed here twice now. Fantastic place to stay. Even though you are amongst bars and restaurants, very quiet rooms. Beautiful large rooms. We always choose a room overlooking the viaduct and we love it. Thoroughly recommend to anyone wanting to stay in Auckland. Close to the night life buzz, with some great bars and restaurants surrounding it. I have stayed at the Hilton in Auckland and i would prefer to stay at the Sebel - nicer rooms and better views, and better on your wallet :)

Room Tip: Pay a little bit more and get a great room overlooking the marina. If you book in advance you gener...
  • Stayed: January 2014, travelled as a couple
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Thank Trudy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Auckland Viaduct Harbour, responded to this reviewResponded 15 March 2014

H Trudy B,

Thank you for your recent feedback and we look forward to welcoming you back to the hotel.

Kind regards,

Shane Edwards
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Sebel Auckland Viaduct Harbour

Address: 85 - 89 Customs Street West | Viaduct Harbor, Auckland Central, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Business Centre with Internet Access Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Luxury Hotel in Auckland Central
#15 Business Hotel in Auckland Central
#17 Romantic Hotel in Auckland Central
Price Range: £94 - £257 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Sebel Auckland Viaduct Harbour 4.5*
Number of rooms: 119
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Also Known As:
Sebel Suites Auckland Hotel Auckland Central
Sebel Hotel Auckland
Auckland Sebel Hotel
Auckland Sebel Suites
The Sebel Auckland Viaduct Harbour New Zealand

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