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“Pretty Much just the rest we needed”

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The Sebel Auckland Viaduct Harbour
Ranked #16 of 67 Hotels in Auckland
Certificate of Excellence
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1,128 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (319)
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Timaru
Level 6 Contributor
554 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 342 helpful votes
Reviewed 31 March 2014

For a first timer, The Sebel Suites is a bit awkward to find. It's VERY close to Viaduct Harbour but at the same time, it's tucked at the rear of a overhead pass. Once you get there, you will get your bearing easily. For both my check-in and check-out, I was served by Kamal and he's personable, attentive and prompt. This is what I want: in and out in lightning speed. The reception area is cramped but then again, the hotel can only make the best use of what it's got. There are two lifts and I was placed on the 6th floor. The room is actually a full service apartment with a kitchenette, spacious bathroom, laundry facility with washing powder included, balcony that I could NOT use. I think the Accor has it right, pitching it above Mercure and below Sofitel and it's exactly that. Even the cleaning standard is a notch below Sofitel too. The difference is like night and day. Naturally, there's one side of the building that's overlooking the water and another side that's overlooking the city. If you are yearning for water view, then, you don't want to be in 605. Sebel Suites is not somewhere that you want to be on weekends because it's so close to Viaduct Harbour. For those of you that are familiar with Auckland city, you know all so well that the Harbour comes alive on weekends. You have hoons thinking that they are Vin Diesel and Paul Walker from Fast & Furious and so, they would be hooning around Auckland Central on weekends. Furthermore, you have revellers who would be shouting, yelling, shrieking with occasional throw of bottles and shrieking of tyre wheels with a dash of sirens at a distance. If you are a light sleeper, you definitely should consider seriously of staying elsewhere. Being a publican myself, I am accustomed to commotion and I could sleep through the noisiest environment and this doesn't faze me at all. I simply love the space and sufficient seating to facilitate my daily requirement. I think the Suites is priced accordingly except the Accor's draconian and costly wi-fi charges. One last thing, Sebel Suites use eco-bulbs and they look out-of-space with the decor and the light quality is very glary. Furthermore, if Accor is into Qualmark Enviro award, it's not doing so well with its sustainable policy with many halogen lights being used at the ground floor, when it should actually be starting to invest into the latest LED technology. Commendable stay on weekdays. You needn't worry about not finding food and drinks around this neighbourhood because you are surrounded by them. The other three things to look into: the dryer in the room isn't functioning properly. The moment you switched it on, it would switch itself off immediately. It worked SOMETIMES but not all the time. The same applied to its TV. The remote didn't seem to be working at all. I requested for newspaper to be delivered to my room daily but I never got them even though my fellow guests from other rooms got them. In other words, there's a breakdown of communication among the staff and that maintenance department is not being briefed regarding the status of the equipment by the housekeeping team.

Room Tip: Don't go for Room 605 side if you want to have water view..
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  • Stayed March 2014, travelled solo
    • Value
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Thank wiredfrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southport, Australia
Level 6 Contributor
442 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 246 helpful votes
Reviewed 28 March 2014

The Sebel is not strictly a 5 star hotel, but its location, room quality and superb service, combined with very reasonable room rates for a top class suite right on the harbour, make it 5 star value.

Our room was good size, with full kitchen and spacious bathroom. All re fittings were top quality and the bed comfortable (if a little on the form side). Our (small) balcony looked directly down on the harbour. Walking out the front door puts you right into the viaduct restaurant area. If there was any drawback it was the late night noise from the restaurant/bars - with the windows closed it did not disturb our sleep but others may be a little more sensitive.

Overall, a very good hotel and great value. Definitely stay here on next Auckland visit.

Room Tip: Harbour view for the view - other side if you are sensitive to noise.
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  • Stayed March 2014, travelled as a couple
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Helpful?
Thank ChrisandJudy1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
170 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 25 March 2014

I travel often for work. U really do love this hotel. Nice kodern clean rooms will all the extras you could want. Dvd player. Decent sized tvs. Balcony etc.. the only hotwl in a long time with a decent ironing board and iron. Staff are polite and efficient. Great location for a walk along the waterfront or a meal at the many restaurants. Accor got this one right. Ive had one issue in the past and the Hotel Manager was outstanding in her service.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank arrong504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fife
Level 5 Contributor
66 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 24 March 2014

We stayed in a spacious and immaculate apartment with stunning harbour view which was very convenient for Viaduct shopping and restaurants. Excellent laundry facilities in room. Within easy walking distance of Queen Street - the main commercial thoroughfare in Auckland. Pleasant, helpful staff at reception desk. Would have liked free wifi in room although we did get limited wifi in reception area.

Room Tip: Worth paying extra for sea view
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  • Stayed February 2014, travelled as a couple
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Helpful?
Thank HolidayHarriet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Sebel Auckland Viaduct Harbour

Property: The Sebel Auckland Viaduct Harbour
Address: 85 - 89 Customs Street West | Viaduct Harbor, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Business Centre with Internet Access Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Luxury Hotel in Auckland
#15 Business Hotel in Auckland
#17 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Sebel Auckland Viaduct Harbour 4.5*
Number of rooms: 119
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Also Known As:
Sebel Suites Auckland Hotel Auckland Central
Sebel Hotel Auckland
Auckland Sebel Hotel
Auckland Sebel Suites
The Sebel Auckland Viaduct Harbour New Zealand

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