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“Outstanding”

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The Sebel Auckland Viaduct Harbour
Ranked #16 of 67 Hotels in Auckland
Certificate of Excellence
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1,110 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (313)
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Melbourne, Australia
Level Contributor
47 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 28 April 2014

I have just come back from my 5th stay at this Hotel with is now apart of the Accor range of hotels.
we had a Deluxe room over looking the harbour, great veiw and nice to sit on balcony and people watch.Staff are always helpful and friendly especially Kesh the duty manager and also Denis, once again thank you for a great stay
Peop;le will write and complain about the noise from the bars and restaurants but its not as bad as they make out, if it was I would mention this

Room Tip: Pay a little extra and have a harbour veiw, well worth it
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  • Stayed April 2014, travelled with friends
    • Value
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Helpful?
Thank trevham1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Auckland Viaduct Harbour, responded to this review, 11 May 2014
Hi trevham1946,

Thank you for taking the time to write a comment on your recent stay, I will pass on to both Denis and Kesh your positive feedback.

Kind regards

Shane Edwards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wollongong
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 April 2014

Sebel was in a great location and we had a great 4 night stay. Glad I read reviews & requested a higher floor room (only 6 floors) as the area is full of restaurants & bars & particularly as we where there over the St Patricks Days three days of celebrations, it was a bit noisy at times...but not too bad.

Only criticism is that a queen bed instead of a double would have been much appreciated (this was not disclosed on website when we booked), plus bathroom & kitchenette could do with an update soon, including bath linen as some of the towels were so worn they had holes (some large) in them & very thin Also, the wifi is expensive, so make use of hotspots.

Overall - clean, comfortable, pleasant & helpful staff. A good break was had & would go back

Thanks

  • Stayed March 2014, travelled as a couple
    • Value
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Helpful?
Thank Lucinda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Auckland Viaduct Harbour, responded to this review, 11 May 2014
Hi Lucinda M,

Thank you for your recent comments, I would like to pass on my apologies for the bathroom linen. I will follow up with both our linen supplier and housekeeping team.

Kind regards

Shane Edwards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Watford
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 23 April 2014

The rooms at the Sebel Suites in Auckland are very well equipted and comfortable. In fact very difficult to fault but there is one point that I think should be highlighted and that is the so called "City View Rooms", in general I think "Car Park View Rooms" would be more appropiate. It wasn't just that the view wasn't as advertised some of the rooms are overlooked by the car parks. We complained and were offered a another room which we said we would reluctantly accept as it was a little better, in other words it was a view of a smaller car park with trees to soften the view. With that a third room was offered and this time it did have a view of the city and we weren't overlooked. On the plus side the Sebel Suite had a very high level of security and your room key (card) was needed to operate the lift and this would only take you to your own floor.

Room Tip: If being overlooked by a car park bothers make sure you ask for room that is away from the car parks...
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  • Stayed March 2014, travelled as a couple
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Helpful?
Thank ZigTheDog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Auckland Viaduct Harbour, responded to this review, 11 May 2014
Hi ZigTheDog,

Thank you for your comments and providing us with feedback. The position of our rooms vary depending on the location of the room in the hotel and direction facing the city. These are generally our lead in room type so if a specific view is important to your reservation we do offer Marina view rooms available to book.

I am glad to hear that we got there in the end and look forward to welcoming you back to the hotel.

Kind regards

Shane Edwards
General Manager
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Swansea, United Kingdom
Level Contributor
56 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 April 2014

Very roomy suites. We had a separate bedroom a comfortable lounge and a kitchen with microwave, small hob and full size fridge. Very clean and well maintained. Only disappointment was the noise at night. The rooms are not double glazed and when the revellers are about it is very noisy. Other than that it is in a great spot and great bars and restaurants surround it. A five minute walk takes you to the main shopping area and waterfront where the cruise ships dock.

  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
Thank Nigel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Auckland Viaduct Harbour, responded to this review, 11 May 2014
Hi Nigel H,

I appreciate your time in writing a comment on Tripadvisor. We are very fortunate to be surrounded by several great bars and restaurants.Thank you for staying with us during your cruise stop over.

Kind regards

Shane Edwards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
149 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 7 April 2014

We stayed 3 nights whilst St. Patricks day was being celebrated. The harbour area really buzzes and if you want fantastic views and a lively time this is the place to stay. The waterfront rooms are quite noisy at weekends so choose a city view if it worries you. We had a deluxe one bedroom apartment which was really roomy, had two balconies overlooking the marina and was really well equipped including a washer and dryer. Perhaps the bathroom was a bit tired. There is no restaurant but you are able to charge meals to your room at several restaurants on the marina. Wifi is available in the lobby but otherwise is an expensive extra - when are these large group hotels going to wake up to the fact that guests expect free wifi in the room as part of the basic package - it's the 21st century!

Room Tip: Marina view is noisy.
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  • Stayed March 2014, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank yarrow1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Sebel Auckland Viaduct Harbour

Property: The Sebel Auckland Viaduct Harbour
Address: 85 - 89 Customs Street West | Viaduct Harbor, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Business Centre with Internet Access Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Luxury Hotel in Auckland
#15 Business Hotel in Auckland
#17 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Sebel Auckland Viaduct Harbour 4.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Sebel Suites Auckland Hotel Auckland Central
Sebel Hotel Auckland
Auckland Sebel Hotel
Auckland Sebel Suites
The Sebel Auckland Viaduct Harbour New Zealand

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