After booking a surprise night in this hotel for my husbands birthday, which I had already paid for upfront, we came to check-in with the plan of going out again afterwards. We arrived at the hotel with our booking forms ready to go, wanting to just quickly drop our bags off and head out again. We were then told that in order to check-in we would have to pay a $200 bond, in case there were any room damages. Now I don't know if this is standard for everyone, or if it was just because we are a young couple. In any case, we have stayed at many other hotels and never been asked for this. We handed over our debit cards which would not work because they were not "proper" credit cards. My husband then asked about using the eftpos card and she said that she could load the money back on after, to which i asked it it would go back on straight away or would it take 3 days? She the said that yes it would take a while. Not everyone has a credit card and not everyone had a spare $200 lying around either..... The thing that really annoyed us was that we were not informed prior to booking or checking in that we would have to pay a bond. We asked them to send our bags up to our room so they would be there when we got back. We then had to go out and find an atm machine in order to get the money out- we really didn't want to be doing that on my husbands birthday. Anyway we come back to check in and ask where can we park, she then replies downstairs but fails to mention that there will be a $20 parking charge- we only found this out when they refused to give us our full $200 bond fee back because we parked down stairs. So we get into our room and our baggage isn't there, we then go back down to reception to see our bag behind the counter. We ask " can you please send our bags up", the lady who had just served us a few minutes ago looks at us blankly and replies "where is your bag?" we then point to it behind the counter...need I say more? The room was pleasant enough and the bath was lovely, however we woke up in the morning to find that there was no hot water, so after some quick cold showers we headed down to reception to find out that parking is $20 and there is no discount even though there was no hot water in the morning. Not even an apology for the inconvenience. When I pay $185.00 for one night to stay in a hotel, I expect a lot more than this. If the staff and the service was up to scratch our stay would have been a much better experience. Needless to say, we will never be going back to this hotel.
- Official Description (provided by the hotel):
- The Amora Hotel Auckland welcomes you to our oasis of calm in central Auckland. Tranquil views above peaceful Myers Park, tree-lined Greys Avenue and out over the city are yours when you stay at our luxury boutique hotel. Offering all the features and services that you would expect in a much larger hotel, the hotel focuses on the attention to detail that serves to differentiate the Amora. The Amora Hotel Auckland is ideally positioned amongst magnificent park surroundings and overlooks Myers Park in central Auckland. With its central location close to the main business district, the hotel is also ideally located within strolling distance to major shopping and entertainment areas, Sky City, New Market and Ponsonby. The Amora Hotel Auckland offers a range of rooms from Deluxe to Penthouse Suites. Classically styled and tastefully decorated, some have views over lush Myers Park and others to the city and beyond. All rooms offer a fully equipped kitchen and a private balcony. Many also feature decadent spa baths with wooden louvre shutter that open out onto the main room.Enjoy high quality, seasonally fresh New Zealand cuisine in elegant surroundings at The Grill or choose to dine al fresco on the terrace by the pool. Come to The Amora Hotel Auckland to relax and unwind, take a dip in the heated outdoor swimming pool ideally situated on the terrace overlooking Myers Park. For the more active, a workout in the hotel gymnasium might be in order, or take the advantage of the local jogging tracks in Myers Park. ... more less
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- Also Known As:
- Auckland Duxton Hotel
- Duxton Auckland
- Amora Hotel Auckland New Zealand