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“didn't feel 4 star..........”

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Amora Hotel Auckland
Ranked #26 of 66 Hotels in Auckland Central
Reviewed 26 May 2014

we had booked a deluxe spa room, arrived to find Smelly sheets that had obviously been slept in by someone else, room was definitely not 'deluxe'. room was cold, heater didn't work. had meal in restaurant, waited 40 minutes for meal to arrive. Bearing in mind the main courses are not cheap, the quality of the food was appalling, ordered sirloin steak which looked more like the sole of a shoe had dropped off. sent steak back and ordered chicken which was supposed to be served with risotto. Definitely not risotto, just rice which was not cooked properly, and not particularly warm. We ended up eating separately. we were told there was normally a sous chef and a head chef but today there was a new chef!!! We sat next to 2 guys who both also complained about their meals. this totally ruined a night away for us which was supposed to be a surprise. Will never go back again - ever!! Staff were pleasant enough, and felt for the waitresses in the restaurant with so many people complaining about the food.

Room Tip: Go to any other hotel in Auckland!!
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  • Stayed: May 2014, travelled as a couple
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Thank GeorgeandJill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmoraHotelAuckland, Hotel Manager at Amora Hotel Auckland, responded to this reviewResponded 3 June 2014

Dear George & Jill,

Thank you for posting your comments on TripAdvisor following your recent stay with us.

We are disappointed to read that you did not enjoy your stay at the hotel. We aim to provide a quality experience at Amora Hotel Auckland to all our guests.

It is rather disappointing to see that all our efforts made on the day, to ensure your stay was comfortable and your preferences met including a complimentary room upgrade to a one bedroom suite and two glasses of wine were inadequate and did not warrant a mention in your feedback.

George and Jill, I do apologise for any inconvenience caused during your stay and take all of your feedback on board with an aim to improving our product and service for the near future.

Your Sincerely,

Homyar Desai
Hotel Manager
Amora Hotel Auckland

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593 - 599 of 983 reviews

Reviewed 24 May 2014

Stayed here in the past and it's gone down hill. The room was ok but not as nice as last time. the bathroom was tired, especially the towels and there was no shelving to put things on. The hotel could do with a good facelift. will probably not be back

Stayed: May 2014
Thank Rob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmoraHotelAuckland, Hotel Manager at Amora Hotel Auckland, responded to this reviewResponded 25 May 2014

Dear Rob H,

Thank you for posting your comments on TripAdvisor following your recent stay with us.

I am disappointed to read that you did not enjoy your stay at the hotel.
We aim to provide a quality experience at Amora Hotel Auckland and we are currently looking at improving areas such as guest amenities, beds and luxurious linen for bathroom and bedrooms for all our rooms which will enhance the guest experience.

Rob H, I do take all of your feedback on board with an aim to improving our product and service.

Thank you for choosing to stay us and I hope we will see you back in the near future.

Yours Sincerely,

Homyar Desai
Hotel Manager
Amora Hotel Auckland

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Reviewed 22 May 2014

It is very well situated for getting in and out of Aukland and to explore the city itself. The staff were all very helpful, in particular front desk who within minutes of our arrival when we found our case lock had jammed sent someone to deal with it successfully. Breakfast was very good, we particularly liked the local varieties of meusli and the stewed plums, and our room was very clean and bright with good views over Myers park to the rear. Car parking was very handy as well.

  • Stayed: November 2013, travelled as a couple
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Thank Malcolm R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmoraHotelAuckland, Hotel Manager at Amora Hotel Auckland, responded to this reviewResponded 25 May 2014

Dear Malcolm&Margaret,

Thank you for posting your review on TripAdvisor.

We are delighted to read your comments regarding the location and cleanliness of the hotel and room alike. I will ensure that your feedback is shared with the entire team.

I am pleased to note that the team took good care of you and were able to assist with your case lock without delay. It is always a pleasure to receive positive feedback in relation to the service from our staff.

Thank you once again for providing such encouraging feedback, and I hope we may have an opportunity to welcome you back to “Amora Hotel Auckland”.

Yours Sincerely,

Homyar Desai
Hotel Manager
Amora Hotel Auckland

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Reviewed 20 May 2014

I purchased a Grab one voucher not knowing what to expect.The room was very well appointed, but had to climb on chair to access wine glasses, perhaps there is a hint there. We didn't use the air conditioner, but agree it is not well placed.The suite had a spa bath with shower over it and with two knee replacements find this inhibiting, but my fault should have checked. The bed was too soft for my husband and I and I found the pillows lumpy. Dinner was very good and the service excellent, the only time during our stay. Breakfast next morning was a shambles with many many people all trying to get tables. We decided just to have an expresso coffe, ordered through the manager and said we would be in the bar to accommodate the lack of tables. After half and hour and enquiring from the waitress after 20 mins where the coffees where we gave up. We noted that the expresso machine was not activated at all during this time. Upon check out, a young lady, who appeared not to want to be there, went thru the usual patter of anything from the mini bar and asked what I had had from the bar the night before. Explained wine with dinner and that was all. She told me the price and sighed as she took the card for payment. No, "hope you enjoyed your stay" or anything that would have made us want to return. Perhaps we struck them on a bad night/day, but their service would need to improve to get my dollar again.

  • Stayed: May 2014, travelled as a couple
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1  Thank Glenny49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmoraHotelAuckland, Hotel Manager at Amora Hotel Auckland, responded to this reviewResponded 22 May 2014

Dear Glenny49,

Thank you for taking the time to write to us and advise us of your concerns.

We do have accessible rooms available in the hotel with walk-in showers that would better suit your requirements.

I note your comments regarding the rather dissapointing level of service you received at breakfast and upon check out. We do take all of your comments seriously and have discussed this with the respective teams.

We do apologise for any inconvenience caused during your stay and hope you will allow us to demonstrate the true spirit of Amora hospitality when you next decide to stay with us.

Yours Sincerely,

Homyar Desai
Hotel Manager
Amora Hotel Auckland

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Reviewed 14 May 2014

I agree with Griffin256 review. We purchased a deal which I reckon was good value. Yes, the air condition unit is in a strange place, gave up trying to connect to the internet and there was a little wear and tear in the suite. However it was extremely comfortable - a settee and two arm chairs for relaxing (we had some friends visit). Our deal included the parking and I asked where our friends could park - we were told they could park at the hotel for $10 but in fact the parking was given free - which was great - after all we did all eat there. The food was excellent - really tasty. We thought the bar was rather small and we could have struggled to find seats. Breakfast was rather busy and we only just managed to get a table, however a very good buffet choice. Maybe because it was so busy our table was only cleared when we went to it and we had to ask for cutlery. Likewise I had to ask for cups and saucers for the coffee. We did not have time to read the hotel guide on arrival and only realised the next morning we should have ordered a complimentary newspaper, however we were given one at reception. One small "gripe" was the bill - I do like to check things through as we did eat and drink rather a lot! The bill was not itemised - just "bar" "restaurant" so I asked for the tabs but really could not follow them and was not allowed to take them - so in the end I just paid as my husband was getting a bit fed up......it seemed about right and I'm sure it was, but I think we should have been given a full itemised invoice. Otherwise a really nice, pleasant stay. The location is okay, depends what you want really.

  • Stayed: May 2014, travelled with friends
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1  Thank Adrienne N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmoraHotelAuckland, Hotel Manager at Amora Hotel Auckland, responded to this reviewResponded 18 May 2014

Dear Adrienne N,

Thank you for posting your comments on TripAdvisor following your recent stay with us.

Whilst I am disappointed to read you experienced some inconsistencies in service at the hotel.
We are glad that you enjoyed the complimentary car parking for your friends as well as the quality of food. My food and beverage team will be encouraged to hear that you were happy with the breakfast buffet selection.

We aim to provide a quality experience at Amora Hotel Auckland and we are currently looking into areas such as installation of WIFi Internet throughout the property which will enhance the guest experience.

Adrienne, I do take all of your feedback on board with an aim to improving our product and service.

Thank you for choosing to stay us and I hope we will see you back in the near future.

Yours Sincerely,

Homyar Desai
Hotel Manager
Amora Hotel Auckland

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Reviewed 12 May 2014

Purchased a deal for a spa suite + two dinner mains + carpark + internet for less than NZ$180/night
Room space is generous consider its location and it has all the necessities however having a stand alone air condition unit by the balcony door seem a little cruel.
room divider that separates spa/bath room and the rest of the room clearly show sign of its age
also have a kitchenette and a all in one laundry machine in the room
If you can turn a blind eye on small defects or not so perfect facility this is a great place to stay

both steak and chicken we ordered taste great. would not mind going back just for the food in the future.

Internet is a bit of pain as the included internet only work via a Ethernet cable. I ended up using my mobile internet at the end.

  • Stayed: May 2014, travelled with family
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Thank Griffin256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmoraHotelAuckland, Hotel Manager at Amora Hotel Auckland, responded to this reviewResponded 13 May 2014

Dear Griffin256,

Thank you for taking the time to share your experience here at the Amora Hotel Auckland with us.

We note and take on board your comments regarding the room.
Your compliments have been shared with our food and beverage team who are delighted to note that you enjoyed your dining experience.

We are currently looking at installing Wifi internet throughout all the rooms within the hotel.

We appreciate the feedback and look forward to welcoming you back to Amora Auckland in the near future.

Kind Regards,

Homyar Desai
Hotel Manager
Amora Hotel Auckland

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Reviewed 6 May 2014

Stayed 1 night, very large Studio unit that was fully appointed, great kitchen and very well presented. Couldn't believe that we could get such a great room in the middle of Auckland for under $90 NZ, we had a corner room with a double aspect view. Staff were very professional and nothing was a problem. Would definitely stay again.

  • Stayed: May 2014, travelled as a couple
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Thank sandmaitken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmoraHotelAuckland, Hotel Manager at Amora Hotel Auckland, responded to this reviewResponded 8 May 2014

Dear Sandmaitken,

Thank you for posting such an encouraging review of your stay!

We are delighted that you enjoyed your time here and I hope to welcome you back to the Amora Hotel Auckland in the near future.

Yours Sincerely,

Homyar Desai
Hotel Manager
Amora Hotel Auckland.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Amora Hotel Auckland

Address: 100 Greys Ave, Auckland Central, Auckland 1010, New Zealand (Formerly Duxton Hotel Auckland)
Phone Number:
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Luxury Hotel in Auckland Central
Price Range: £84 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Amora Hotel Auckland 4*
Number of rooms: 149
Official Description (provided by the hotel):
The Amora Hotel Auckland welcomes you to our oasis of calm in central Auckland. Tranquil views above peaceful Myers Park, tree-lined Greys Avenue and out over the city are yours when you stay at our luxury boutique hotel. Offering all the features and services that you would expect in a much larger hotel, the hotel focuses on the attention to detail that serves to differentiate the Amora. The Amora Hotel Auckland is ideally positioned amongst magnificent park surroundings and overlooks Myers Park in central Auckland. With its central location close to the main business district, the hotel is also ideally located within strolling distance to major shopping and entertainment areas, Sky City, New Market and Ponsonby. The Amora Hotel Auckland offers a range of rooms from Deluxe to Penthouse Suites. Classically styled and tastefully decorated, some have views over lush Myers Park and others to the city and beyond. All rooms offer a fully equipped kitchen and a private balcony. Many also feature decadent spa baths with wooden louvre shutter that open out onto the main room.Enjoy high quality, seasonally fresh New Zealand cuisine in elegant surroundings at The Grill or choose to dine al fresco on the terrace by the pool. Come to The Amora Hotel Auckland to relax and unwind, take a dip in the heated outdoor swimming pool ideally situated on the terrace overlooking Myers Park. For the more active, a workout in the hotel gymnasium might be in order, or take the advantage of the local jogging tracks in Myers Park. ... more   less 
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Also Known As:
Auckland Duxton Hotel
Duxton Auckland
Amora Hotel Auckland New Zealand

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