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“Does not compare to the other hotels in the Amora group!!”

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Amora Hotel Auckland
Ranked #27 of 66 Hotels in Auckland Central
Reviewed 20 February 2010

We went to Auckland for a relaxing holiday and saw this hotel at a good price and knew the one in Sydney was lovely, so we booked it as our first night. We got to the hotel and we booked in with ease, went up to our room, which was fine until we entered the bathroom...it was disgraceful compared to the room. We ended up with a disabled bathroom, which isn't a problem but i don't think anyone would have been happy to use it. The floor was damaged, the shower curtain filthy basically i have had better bathrooms in a backpackers. I did go to reception, but they seemed uninterested even after showing them pictures, which is such a shame as it is a let down for the whole group of Amora hotels. Also if you did use the pool, don't dive in as you may hit your head at the other end!

  • Stayed: February 2010, travelled as a couple
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Thank Nug01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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895 - 901 of 1,020 reviews

Reviewed 21 January 2010

When we arrived we were met by a solemn faced receptionist, not a great first impression of customer service. We were impressed with the hotel lobby sadly this did not apply to the room. We payed full price($145) as we were paying cash and were unable to take advantage of the special rate advertised (credit card only). On arrival to our room after a 12 hour trip, we flopped on the bed only to be appalled that the pillow cases were not only badly stained but were also covered in someone elses hair! When reporting this to reception (no apology) we waited half an hour for the solemn receptionist to give us two new pillow cases at the door (still no apology!) which were also stained. Then we only had one bath towel which we shared, not wanting to complain again! Having worked as a supervisor in the housekeeping dept. in similar star hotels in London and Sydney, I find this bad management on the housekeepers part as this is supposed to be a 4star hotel. Along with this there was no hot water for the shower in the morning, what a joke!! We will never stay here again.

  • Stayed: January 2010, travelled on business
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3  Thank jackandJill14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2010

We stayed here for 3-4 nights recently and enjoyed our stay. The rooms were clean and well maintained, the front desk staff reasonably informed and ready to answer any questions (we had many!).

Whilst centrally located, the area has little in terms of personality and not a huge amount on it's doorstep for a nice brunch and the like.

My one issue was with the lack of explanation of the fee charged for a dr call out when literally 10 doors around the corner a Dr advertised non registered appointments for $60 (later reinforced by a separate Dr in Russell). The charge was $280 and when we called to request the dr, we were given the number to call yet no-one explained that this would be the charge, or that if we fancied walking we could get a dr at a fifth of the price. That is the honesty I would expect from a hotel.

But if a clean, central base is what you're after, then this apartment hotel will more than meet your needs.

  • Stayed: December 2009, travelled with family
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Thank justinekp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2010

I really enjoyed my 2009 new years here...But i wasn't told that the room had a kitchen,i would have been more orgnised and taken stuff for brekkie,Loved the spa bath and how you can open the bifolding doors, Also had a meal brought to room it was very average and was glad that it wasn't too expensive.(the chips where just the ones you get out of freezer) I thought the products like shampoo etc where very nice.
It was a great way to spend the new year !

  • Stayed: December 2009
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Thank Emmilou10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2009

I spent the weekend at this hotel with my partner and we were amazed at how nice the rooms were for the price we paid $130 per night. The deck was a nice feature. beds were very comfortable. Nice bathrooms too. We had a nice view of the skytower from our 5th floor room (room 504). there is a nice outdoor pool and spa to relax in which overlooks the park. the only thing i could complain about is the washer/dryer. its both in one machine, i successfully washed the clothes but it would not dry them.....and the directions were confusing to say the least. all in all though a very nice hotel!

  • Stayed: December 2009, travelled as a couple
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Thank naths1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2009

My husband and I enjoyed the penthouse suite we stayed in but our visit was let down by the lack of service on arrival. Our booking included valet parking so we were amazed when after checking in reception made no enquiries of our car and we had to ask for our car to be parked, and this was attended to like were asking a huge favour. We were also left to struggle with five large suitcases and bags on our own until one of us worked up the courage to ask for porter service. This was provided by the front desk attendant but we were surpsrised that this sort of assistance was not offered to guests as a general matter of courtesy. Front desk staff lack warmth and seem only interested in getting a copy of your credit card.

Room itself was modern and stylish with plenty of the everyday conveniences you would expect. The washing machine however did not work and the instructions / diagram provided did not make sense. I had to call room service and hand over a bundle of my underwear for laundering which they did at no cost. They admitted the washing machine had not worked for other guests in the past but instead of fixing it I think they just hope that few guests use the laundry facilities.

Food ok for the price, internet access via public computer a little steep.

  • Stayed: November 2009, travelled as a couple
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Thank GloomGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2009

Have stayed here in the past and loved it. This time we were chrged over $130 for an average meal. Although it was after 9:00pm and only 2 other parties in the restaurant it was almost 30 mintues beforeour order was taken and longer before it arrived. THe food was average at best. tables bare with cheap paper napkins - waiter said this is an "ecological management decision".

Although we arrived at 9:00pm a request for a later than 10:00am checkout gained the response "it will cost you $25 per hour because the hotel is full tonight". For the record, rooms were available for that night on the hotel's website Also the message that they were willing to inconvenience incoming guests provided they were paid for it tells a sad story in itself.

The final straw, however, is that we filled in a guest comment form including our contact details and checked a box labelled "tick this box if you would like to be contacted regarding the issues you have raised" (or something like that). 2 months later we have hd no response.

Clrealy this hotel is now inder new management and the new management want to make money and don't care about their guests. Our advice - go elsewhere - we will in future. Such a pity to do this to a really nice hotel.

  • Stayed: August 2009, travelled as a couple
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Thank WorldtravelerNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Amora Hotel Auckland

Address: 100 Greys Ave, Auckland Central, Auckland 1010, New Zealand (Formerly Duxton Hotel Auckland)
Phone Number:
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Luxury Hotel in Auckland Central
Price Range: £92 - £214 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Amora Hotel Auckland 4*
Number of rooms: 149
Official Description (provided by the hotel):
The Amora Hotel Auckland welcomes you to our oasis of calm in central Auckland. Tranquil views above peaceful Myers Park, tree-lined Greys Avenue and out over the city are yours when you stay at our luxury boutique hotel. Offering all the features and services that you would expect in a much larger hotel, the hotel focuses on the attention to detail that serves to differentiate the Amora. The Amora Hotel Auckland is ideally positioned amongst magnificent park surroundings and overlooks Myers Park in central Auckland. With its central location close to the main business district, the hotel is also ideally located within strolling distance to major shopping and entertainment areas, Sky City, New Market and Ponsonby. The Amora Hotel Auckland offers a range of rooms from Deluxe to Penthouse Suites. Classically styled and tastefully decorated, some have views over lush Myers Park and others to the city and beyond. All rooms offer a fully equipped kitchen and a private balcony. Many also feature decadent spa baths with wooden louvre shutter that open out onto the main room.Enjoy high quality, seasonally fresh New Zealand cuisine in elegant surroundings at The Grill or choose to dine al fresco on the terrace by the pool. Come to The Amora Hotel Auckland to relax and unwind, take a dip in the heated outdoor swimming pool ideally situated on the terrace overlooking Myers Park. For the more active, a workout in the hotel gymnasium might be in order, or take the advantage of the local jogging tracks in Myers Park. ... more   less 
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Also Known As:
Auckland Duxton Hotel
Duxton Auckland
Amora Hotel Auckland New Zealand

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