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“great value”
Review of Mercure Auckland

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Mercure Auckland
Ranked #40 of 67 Hotels in Auckland
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2,064 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (290)
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Brisbane
Level Contributor
68 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
Reviewed 15 July 2014 via mobile

I stayed here a few times with friends, we chose this hotel cause it was close to the train station and pretty central for shopping and going out at night. Reception staff were awesome. Especially Joelyn who helped us out with a lot, thank you so much. The rooms were a bit dated. But we didn't spend to much time in them anyway.

Stayed July 2014
Helpful?
4 Thank N_jag_Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureAKL, Manager at Mercure Auckland, responded to this review, 21 July 2014
Dear N_jag_Z

Thank you for your recent posting on the Mercure Auckland Hotel. I was delighted to hear you had a great time with us based on the team's service and the location of the Hotel, it is definately a handy location to be in. Great mention of Joelyn, one of our Duty Manager's, she was over the moon with this feedback when telling her therefore thank you for this.

Kind Regards

Lee Parker
Operations Manager - Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, New Zealand
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 July 2014

We chose the Mecure because of the central city location, which was very good. Thought we were getting a sea view but had a city one including a great view of the sky tower, that was fine.
Very surprised when told the car was going to cost another $40 a night to park, but maybe that is standard for city hotels. The room was shabby especially the bathroom, really needs a makeover, also the TV kept changing channels by itself. Staff were friendly. Looked a lot better on the website.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank kim2232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureAKL, Manager at Mercure Auckland, responded to this review, 21 July 2014
Dear Kim2232

Thank you for your feedback on The Mercure Auckland Hotel. Thank you for highlighting some areas we require some work on. You mentioned in your comments a makeover, this is an area we recognise that requires overall improvement in terms of our room product and one in which we have started some initial work on. If there was an opportunity to speak to you directly in regards to a potential booking mix up? as you mentioned you were due to receive a harbour view room, my contact number is 09 377 8920 or via email on h1721-fo01@accor.com. You will find car parking in and around Auckland Hotels range from approx. $26 to $40 depending on the service on offer, ie. self parking to Valet parking.

Kind Regards

Lee Parker
Operations Manager - Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Werribee, Australia
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 July 2014

Recently stayed in the hotel from 8th to 11th July. The accommodation was good and like most Mercure hotels I have stayed in are the more budget part of the Accor chain. Room clean and comfortable and bathroom good. Yes the rooms are getting dated but adequate for short to medium stays. Restaurant meals good as we had dinner and breakfast there and bar good as well. Service excellent especially when we had a slight plumbing issue (cold water pressure) that was fixed promptly. Would like WiFi in rooms for a future improvement but overall good medium budget hotel close to Queen Street, Britomart and the Ferry Building on the water front.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Peter N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 July 2014

We stayed at here on Saturday night.. I had read the latest reviews and was so worried it was going to be bad.. it wasn't bad at all.. the room was lovely and clean and it is a wonderful spot to be in.. Sure it was a bit noisey but a lot of the city is ..They gave us earplugs anyway.. Breakfast was great and included in the deal..

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank 735Lynne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Auckland

Property: Mercure Auckland
Address: 8 Customs Street, Auckland 1001, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#30 Luxury Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mercure Auckland 4*
Number of rooms: 189
Official Description (provided by the hotel):
Overlooking the picturesque Waitemata Harbour in the heart of Auckland city and located adjacent to Britomart transport centre, the hotel is an easy walk to the waterfront and the best shopping, restaurant and nightlife districts in Auckland. Mercure Hotel Auckland has conference facilities for up to 300 delegates, the Vertigo Restaurant and Bar located on the top floor offering magnificent views of the city and harbour as well as a gym and valet parking. All rooms come with broadband Internet access. ... more   less 
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Also Known As:
Mercure Auckland Hotel Auckland Central
Accor Hotel Auckland
Mercure Auckland New Zealand

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