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“Pete(Sheffield UK)”
Review of Mercure Auckland

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Mercure Auckland
Ranked #39 of 67 Hotels in Auckland
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2,065 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (290)
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English first
Boston, MA area
Level Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 14 February 2011

I recently stayed in Room 408. The TV didn't work and the staff spent ages trying to fix it and finally brought in another one...which only worked intermittently. The hi-speed internet cable initially didn't work, then worked, then shut off 20 minutes into the session. The hair dryer did not work, even trying to re-set the circuit didn't help. The mini-fridge had been turned off and everything in it was warm. The sink taps in the bathroom are failing and were super-hard to turn off and on. The toilet only barely flushed. There was a significant amount of dust, so when I turned the AC on and pulled on the TV cable to test if it was plugged in I started to sneeze. One elevator quit accepting the cards (for security you need your room card to navigate to any floor except the ground floor) and another one started to stop non-flush with the floor it had arrived at.

Yelp. I spoke with another party who stayed here the same night and they said their room was beautiful, clean, had a view of the harbor, and everything worked.

What I think is happening is that they are renovating a floor or a few rooms at a time and letting the other rooms go downhill until they are renovated. I'll report the experience to the tour company, of course.

  • Stayed February 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank TrudyTheTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rotorua, New Zealand
2 reviews
Reviewed 13 February 2011

Stayed at this hotel for the one night. It was a public holiday night. The carpark that is adjacent to the hotel was almost empty and it stayed that way all night. To leave my car there was an extra $30. This put a damper on my stay, I thought the Accor Group was in the Hospitality business not the carparking business. I could maybe accept some charges for parking if the hotel park was full, but it was three quarters empty all night. I found all night parking very close by for $9, so they are obviously profiteering in the carparking area.
I would recommend the hotel if you dont have a car with you, but if you do be prepared for the extra 30 bucks..
I filled out the comments card on my departure along with a covering note re the above. it would appear that nothing happens to those cards because the management of the hotel, or the chain hasnt had the decency to give me any feedback at all. Maybe because its a negative comment. But then again only 2 weeks has passed, I wait with baited breath for a reply to my comments.

  • Stayed January 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank crolfe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Auckland

Property: Mercure Auckland
Address: 8 Customs Street, Auckland 1001, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#30 Luxury Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mercure Auckland 4*
Number of rooms: 189
Official Description (provided by the hotel):
Overlooking the picturesque Waitemata Harbour in the heart of Auckland city and located adjacent to Britomart transport centre, the hotel is an easy walk to the waterfront and the best shopping, restaurant and nightlife districts in Auckland. Mercure Hotel Auckland has conference facilities for up to 300 delegates, the Vertigo Restaurant and Bar located on the top floor offering magnificent views of the city and harbour as well as a gym and valet parking. All rooms come with broadband Internet access. ... more   less 
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Also Known As:
Mercure Auckland Hotel Auckland Central
Accor Hotel Auckland
Mercure Auckland New Zealand

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