My husband and I stayed in DeBrett for one night coming from Queenstown for the next day's early morning international flight back home. The room is interestingly designed. It's quite small though comparing with the price we paid. But i guess this is the idea of design boutique hotel. We also didn't pay more to get better rooms. So definately no complaints in that respect. But what was astonishing to me is that the shampoo, conditioner, including body lotion bottles in the bathroom were half-empty. It's really very unpleasant feeling upon arrival. What's even more interesting is hotel staff's reaction when i gave him the feedback the next morning. He first tried to explain to me that they usually refill the bottles after clients have checked out. I had to emphasize twice that those bottles were actually half-empty. I had no problem with reusing the bottles. Even when he did get my message, there was no apology in place.
We had to leave at 6:30am for our flight, so we asked the kitchen to prepare some toasts, fruits and tea for us to take away, since breakfast is included in our room fee. The communication was difficult to some degree, but they managed to do it. When our taxi was waiting for us outside the door, i realized that there is no plastic fork/spoon to eat the fruit salad. Neither was there plastic knife to put butter on the toasts. They did gave us butter though. I asked them how we were supposed to eat the breakfast. Can one ever image such a reply from an unique boutique luxury hotel? The other staff on duty said to me: "You can go to the convenience store across the street to buy knife and fork". That was not all. On the way to the airport, one of the teacups started to leak.
I have to be fair and say that when we arrived, the staff working then was more friendly. But unfortunately with our experience, service was mainly poor.
- Official Description (provided by the hotel):
- A vibrant boutique hotel experience in the heart of Auckland City's fashion and business precincts. Hotel DeBrett's iconic building features 25 individually designed rooms and suites, with luxurious beds and lavish bathrooms with divinely deep baths, granite floors and underfloor heating. Dine in award winning "DeBretts Kitchen" restaurant, unwind in the warm inviting spaces and enjoy personal service. ... more less
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- Also Known As:
- Debrett Hotel Auckland
- Hotel DeBrett Auckland, New Zealand