We stayed two nights and had a great time - the hotel is right in the heart of town and is really nicely refurbished. Our room was small but relatively quiet and with a beautiful bed, overlooking High St.
The highlight was the restaurant - the decor, service and food were all exceptional.
We were underwhelmed though with service in the actual hotel. After reading so many glowing reports it was pretty stock-standard. Not unfriendly, just...cordial. Case in point - on checking in we weren't told about the drinks for guests each night in the hotel lounge, the off-site gym or the fact the restaurant had live Latin music on Wednesday nights. Judging by the lack of people in the restaurant on the night, it would seem other people were equally ill informed, which was a real shame because it was excellent.
Like I said, it wasn't awful service but going on past reviews and the price, we were expecting hotel staff to go above and beyond and they didn't do that. On the other hand the restaurant staff were fantastic!More
- Room Service