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“Be careful”
1 of 5 bubbles Review of Quest on Eden

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Quest on Eden
Ranked #65 of 108 Speciality Lodging in Auckland
Kaikoura, New Zealand
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Be careful”
1 of 5 bubbles Reviewed 28 February 2014 via mobile

We booked to stay here for a special weekend in auckland. We had a confirmed reservation ( supported by email confirmation). However when we arrived they denied any knowledge of our reservation in spite of the evidence. Mistakes can happen, their attitude however was rude and unhelpful. They denied any responsibility for anything , as no other rooms were available this potentially left us sleeping on the street which was " not our problem"
I am unable to comment on the rooms, but the service is of concern. The fact that a confirmed reservation is not honoured by this hotel must be a concern to future potential users. I would recommend looking else where when staying in Auckland.

Stayed February 2014, travelled as a couple
Helpful?
Thank hiraethcardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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122 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Wellington, New Zealand
1 review
2 of 5 bubbles Reviewed 22 February 2014

We dropped our bags early in the day and were told to return at 2pm to check in, unless our room was ready earlier (in which they would call us). Having not received a phone call, we returned from a day of shopping at 3.45pm to be told that our room was not ready, would only be ready in an hour's time, and that we might want to "go out and have some lunch" in the meantime. When I asked for an explanation, I was told that many of the prior night's guests had checked out late and, as a result, house-keeping was running behind. So we had to wait in reception for a further 45 minutes and, even once shown to our room, the housekeeping staff were still in there for another 15 mins making the beds. Although the manager was apologetic, the circumstances that led to this situation were entirely within the hotel's control. We were given a late check out the following morning to compensate (which was of limited value to us), and this did nothing to alleviate the inconvenience and frustration of having to wait around for the hotel to get their act together. I won't be staying there again.

Stayed February 2014, travelled with friends
Helpful?
Thank VisitorfromWelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Auckland hotels

Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 11 February 2014 via mobile

I stayed in a one-bedroom with a nice view of the harbour. It was clean and had ample space. The kitchenette was good, although there was no laundry machine. The bed was not comfortable but I have found good beds to be rare among hotels in New Zealand in general, except at high-ebd hotels. The biggest problem with thus place is the parking garage: it is too cramped and difficult to manoeuvre in. I scraped my car trying to squeeze into the tiny, allocated spot. The Romanian staff did not seem to understand my American accent very well but they seemed to be trying hard to be helpful and polite noneyhekess.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Houstonian12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 30 January 2014

Stayed on the 7th Floor. Our welcome was poor, advised that we had pay extra for towels if you dirty them with makeup etc.pay extra for cot for baby, and carpark. Carpark insanely tight to get down into. Outdated furnishings left us feeling drab and depressed. Close enough to walk to city. But quite steep of you have prams etc. Not a returning guest. PS Communication about the $50 deducation from Credit Card with no explanation what it was for very trying.
Pass on this one.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lylagrace13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 17 January 2014 via mobile

Stayed in a 9th floor apartment. Great views from balcony. Easy walking distance to town or vector arena. Awesome beds and hardly any street noise, especially when compared to staying at a quest on queen st last time.

Stayed January 2014, travelled as a couple
Helpful?
Thank familymanwgtn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 28 December 2013

100% home away from home. I literally felt home again.
I asked the same nice receptionist from the same apartment and my wish been granted.
Same nice and quite apartment, with Harbor view, just noticed a brand new curtain.
So happy to be treated as special-returning guest.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank laura_mc_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 15 December 2013

My partner and I stayed at Quest on Eden for two nights in a 1-bedroom apartment and had no complaints with our stay. Our room had a small kitchenette which was clean and well-equipped. It wass a short 10min walk to midtown (Queen St), and probably the same to Britomart train station, the wharf and Viaduct Harbour. They don't do in-room dining other than breakfast, but that's not an issue since there are plenty of restaurants nearby. Overall, it was a comfortable stay at a very reasonable price, and we will be back :)

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bubbz89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quest on Eden

Property: Quest on Eden
Address: 52 Eden Crescent, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Hotel Style:
Ranked #65 of 108 Speciality Lodging in Auckland
Price Range (Based on Average Rates): £
Hotel Class:4 star — Quest on Eden 4*
Number of rooms: 30
Official Description (provided by the hotel):
Serviced apartment-style hotel in quiet central city street, close to Queen St, Downtown, Viaduct Harbour, University of Auckland, Albert Park and Vector Arena. 29 Studio, 1 and 2 bedroom apartments, with fully equipped kitchen (including microwave & dishwasher), SKY TV, phone, hairdryer, complimentary amenities. Spotlessly clean, serviced daily. Reasonable rates. All apartments non smoking. Undercover hotel parking must be pre-booked ($15 per day). Friendly, helpful staff will help you make the most of your Auckland stay! ... more   less 
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Also Known As:
Quest On Eden Hotel Auckland Central
Quest On Eden Auckland, New Zealand

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