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“Terrible customer service/Cleanliness”

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Grand Chancellor Auckland Hotel
Ranked #35 of 66 Hotels in Auckland Central
Reviewed 1 February 2014

My visit started by arriving at the hotel and finding out my booking had been cancelled without my permission. No apology, just a delay until 3pm until check in. After being offered a room upgrade, I felt that even though the staff member was rude, arrogant, and didnt appreciate that I had to delay check in for a room that should have been clean at 2pm, I still felt maybe with the upgrade she slightly understood my concerns.

Unfortunately, this was not the case.

After I returned to the hotel 1 hour later, the previous offer of an upgrade was totally denied. By this point, I couldnt be bothered to argue with the member of staff completely lacking in empathy. Again still no apology, just that everything "wasn't the hotels fault".


Cigarettes all over balcony, previous guests litter under the beds, and mattress that was made in the 90's. When I left the room hoping it would be made up the next day, I returned to find out that a room clean at this hotel constitutes two new towels....nothing else, just two new towels.

Such a shame, this place could be fantastic, new beds and a bit of staff training. But until then, avoid like a rash, chances are your money will be wasted.

  • Stayed: January 2014, travelled with friends
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1  Thank WalesNZ88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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474 - 480 of 743 reviews

Reviewed 1 February 2014

We were lucky to have a good deal for a studio BUT that good deal was too good to be true. The studio was exactly above the entrance of the garage. We unfortunately, couldn't open the window/slide door due to the constant noise. Glad that the fan worked properly. The bathtub was too high to climb out after a shower. The studio was fine and clean. The bathroom can use a good make over. Overall, it wasn't too bad for just a one night stay over. The staff that day were friendly.

  • Stayed: January 2014, travelled with family
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Thank Sophia1081
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2014

Midnight when we arrived tired and travel weary. The rooms were pleasant, clean and comfortable
Breakfast was good a nice choice of food and the staff looked after us very well.As a stop over the hotel was very nice. I can't comment about staying there on holiday because we only had two nights.

  • Stayed: January 2014, travelled with friends
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Thank gardencottage_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2014

Spent a ridiculous amount to stay in this filthy, holes in walls (USED SOAP and used towels in bathroom), no feather pillows (or any options for pillows at all except hard as rock foam pillows). I stay in a lot of hotels for work and this is the worst hotel I've ever stayed at in Auckland. Just a very poor hotel-- in desperate need of an update, better options for guests (come on, how expensive are maybe 10 extra feather pillows for guests that need them to sleep?!) Location is what the hotel has going for it, but its loud and in general a very under-par, under-mediocre hotel. Only worth around $75 a night-- don't pay more than that to stay here!

Room Tip: Avoid this hotel. Loud rooms that face the motorway with no sound barriers. "King beds" ar...
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  • Stayed: January 2014, travelled on business
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Thank Miri B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2014

my room was overbooked due to their booking system and they located me to the other hotel which had two small spring beds and and the windows were facing to traffic intersection. it's not my fault but you are the one need pay for that.

  • Stayed: January 2014, travelled with family
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Thank Taiyangnaicha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2014

Stayed just one night. The welcome from staff was as tired as the hotel. Noisy area even from the 13th floor! Great view. We had a very large apartment, asked for 2 bedroom and found it was 3 bedroom. Great Size but not very clean, some walls had holes in them! The room next door was selling shoes from a hotel room. Thought this was very weird!!

Room Tip: We had a 2 bedroom apartment (which had 3 bedrooms!) Very tired looking apartment. Was on the 13t...
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  • Stayed: January 2014, travelled with family
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Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2014

We stayed here on a Saturday, got a slightly cheaper deal from a voucher we puchased online.
Arrived early but couldnt check in till 2pm, left our bags which was convenient. The eceptionist was lovely.
From the outside the hotel doesnt look great but its good enough inside.
Our room was on the 2nd floor and had 2 seperate rooms, our bedroom had floor to ceiling windows so we got the evening sun which was lovely. Also a balcony.
There are facilities in the room including a dishwasher, we took advantage of the fridge to store our drinks.
Great location, only a short walk from the viaduct & the centre of the city.
The swimming pool wasnt very inviting, a bit dark & cold looking.
All in all a good place for a 1 night stay.

  • Stayed: January 2014, travelled as a couple
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Thank ellie188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Chancellor Auckland Hotel

Address: 1 Hobson Street, Auckland Central, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#30 Luxury Hotel in Auckland Central
Price Range: £89 - £189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Chancellor Auckland Hotel 4*
Number of rooms: 75
Reservation Options:
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Also Known As:
Grand Chancellor Hotel Auckland
Grand Chancellor Auckland Hotel New Zealand

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