We booked through Expedia a nice room, but when we arrived the room we got was a shoebox- not even enough space to put our suitcases!
I called Expedia only to be told its not their fault so there is nothing they can do and its not their fault as the hotel provides the photos for the rooms.
We asked at the front desk to change rooms only to be told they were fully booked except a couple of rooms that would cost 50% more than we already paid!
TERRIBLE SERVICE ALL ROUND
Luckily the next morning we asked again to change room and were given a better room by the lovely lady on the front desk (Merri)
She saved our stay and if it wasnt for her actions this would be a scathing review.
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- Also Known As:
- City Central Auckland
- Hotel City Central
- Econo Lodge City Central Auckland, New Zealand