Thank you for taking the time to place this feedback, it is very unfortunate you have chosen not to address your disturbing issues with us during 4 days stay with us, I can assure you we would have gone out of our way to rectify any problems in order to ensure your stay with us is a pleasant one.
We do not give out 100MB internet tickets, the tickets which we give to all our guests are of 300MB value each (2 per room, per day in your case), it is my understanding you have been give more than 2 tickets a day by some of my staff, on different occasions.
Previously we have experienced keys were misplaced by guests, we are giving one key our as a method of monitoring keys, for yours and our safety, we do have a spare key to all our rooms, which we are happy to give out, should you need one.
Our location is as we market it, in the heard of Auckland downtown (greater Auckland is 1080 sq km), we are a small 3 stars hotel, and within our grading we try to consistently offer very competitive rates.
It is a shame you chose not to give our breakfast a chance, as reviews suggest, this is a hotel feature which rates highly on a regular basis.
We are very fortunate to have a special deal with a certain company which offers $40 cash/$45 credit card rates to airport, if you felt at any stage it is unsavory, we would have offered another method of transport, it might have been more expensive, but you would have been more comfortable with it, I spoke with the staff member who was at reception, she initially called a taxi, advised you 5-10 minutes wait, you came back to the hotel while the taxi was pulling over next door and complained to her, she then called called you a second taxi.
We have been using this taxi service for many years now, they proved to provide a reliable service, I will, however, forward your concerns to them.
Few months ago Auckland city blocked our loading zones, as part of the metrolink constructions, this information was clearly displayed in all our suppliers web sites, we totally appreciate the inconvenience this cause our guests, however, we have no control over this, hence, the pick up is now from next door.
You have chosen not to leave because of the prepaid rate structure you have booked, we would have been more than happy to look into it (or give an upgrade if available), and/or waive all fees, but again we were not given the chance to do so.
We pride ourselves in the quality of customer care we provide, we wish we had a chance to provide you a more positive experience, I will forward your feed back to all staff members involved.