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“It's ok.”
Review of Ascotia off Queen

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Ascotia off Queen
Ranked #55 of 66 Hotels in Auckland Central
Reviewed 12 February 2013

Got a deal on "Grab One". It was a small-ish room with a bathroom that was almost bigger. We were in for one night on our way through town and it suited our needs. It was clean, staff were friendly enough, and would stay again if I got another good deal. I paid just over $100 for the night. Parking is $25 and allegedly "valet" but I found I had to park it myself!
Breakfast in the morning, we chose continental, was standard.

  • Stayed: January 2013, travelled as a couple
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1  Thank Jared7707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rishi C, General Manager at Ascotia off Queen, responded to this reviewResponded 6 March 2013

Hi Jared. 7707

Thanks you so much for your feedback. Any feedback we receive helps to make us better.
especially regarding car park, I have addressed to the concerned department and made sure it should not be repeated in future.

Regards
Rishi Chopra

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503 - 509 of 571 reviews

Reviewed 7 February 2013

Surprised was my first thought, the overnight car parking fee was a hidden heafty $25, reception keep your keys (their policy) and they decided to move my car withour my permission, unbelievable - we had some of our possessions still in the car. No tv remote in the room, the tv is still fixed flat to a wall that makes it difficult to watch, no menu or file on local attractions, a tin spiral was in my daughters dinner (perhaps from a can opener) and I had a lovely long piece of black hair over my eggs (how could this be missed?). We paid for internet and it took several phone calls to reception before we were given a password that worked, after the fourth phone call the receptionist was rude and sounded annoyed - I told her I could hear it in her tone. Couldnt fit the kettle under the bathroom tap so had to use a drinking cup to fill it. The elevator doors closed on my daughter when she had a tray of food in her hands (that should NEVER happen and the reception staff didint seem too worried when we reported this). The walls were so thin we could hear the conversations of the other guests through the wall and their tv's. To top it all off they charged my credit card prior to our checkout WHAT!!, We had to use the card to guarentee our booking but I was paying with my new passpord cash card, this is just not right as it should be my choice as to what method to pay for my room. We have used this method throughout our travels in New Zealand and this has never happened at the other motels, surely this is illegal?? I do NOT recommend this hotel to other travellers as the extra costs made it dearer than others in the area. On a positive note, the room was very clean and the majority of staff very nice & helpful,

Room Tip: Not recommended to other travellers
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  • Stayed: February 2013, travelled with family
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3  Thank ChezMcKeating
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rishi C, General Manager at Ascotia off Queen, responded to this reviewResponded 8 February 2013

Dear ChezMcKeating

I thank you for taking the time to share the experience during your stay.

We pride ourselves in offering a high level of service. I am very disappointed that we were not able to meet your expectations during your stay.

There are number of issues raised in you feedback. I have passed you feedback to relevant department heads to address.

Regarding your experience at our onsite restaurant, we are extremely disappointed that the service you received fell below your expectations and our standards. We would like an opportunity to rectify your experience, please contact us directly with your details and will respond personally.

Kind Regards
Rishi Chopra
gm@ascotiaoffqueen.co.nz

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Reviewed 5 February 2013

Me and my Partner stayed here for 2 nights and had a lovely stay! Staff was right up to help you out , easy access to queen street and city center. Lovely food.We even asked for a early check in and we got that without any issues. Bathroom was huge as well. we had a quiet room as well.They had a special taxi service to the airport which was only $45 for which we paid $85 when we came. We would definitely stay here again upon our next visit to Auckland. Thanks heeps to staff and management for this lovely stay.

  • Stayed: January 2013, travelled with family
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2  Thank jscottie_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rishi C, General Manager at Ascotia off Queen, responded to this reviewResponded 8 February 2013

Dear Jscottie_13

Thanks you for taking the time to share your experience. We are glad to hear that you had a very
positive experience. We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable.

Please stay in touch with us and we look forward to welcoming you again in the near future.

Kind Regards
Rishi Chopra
G.Manager

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Reviewed 28 January 2013

A self rated 3.5 Star hotel in the upper part of the city, not far from the infamous K Rd in Auckland.( id certainly say it was more 2 Star )
Paying what I did , my expecations were not set too high.
The King size rooms are clean with a large spacious bathroom.water pressure is far too low though on the shower, making it hard to get wet.
The room itself was an unusual shape , making it difficult to view the tv , fixed on the wall from the seat and lying on the bed.
Storage space is very poor in room offering a small wardobe
Nice big bed, crisp linen and new towels give this room a plus mark .
No air conditioning, made it impossible to sleep at night due to the heat of the summer.
Also the constant chattering and laughing of guests smoking in the street out side the hotel , didnt help the sleep process.
id like to add that i woke up with insect bites all over my body , not sure if this was a due to infestation of fleas in the room , but this was reported to management, who seemed unconcerend, and offered no recompence .
The restaraunt, has absoulotely no aptmosphere, very clinical , and the quality of breakfast ie : the Tropicana consisted of small portion of scrambled eggs, 1x hash brown , 1 x rash of bacon
and toast your self bread, very poor for $12.50
Finally there is one lift to serve the whole 80 bedroom hotel , painfully slow , and cramped when you finally get inside
Overall i doubt i will ever stay at this property again , but i suppose it has a place for the budget traveller, if you dont expect too much for your dollar

  • Stayed: January 2013, travelled with friends
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3  Thank Manchester45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rishi C, General Manager at Ascotia off Queen, responded to this reviewResponded 31 January 2013

Thanks you so much for you time to write feedback. This is very important for us to improve.
Concerned departments are addressing issues raised in your feedback. TV angel is being changed for better view. Pest control contractor has assured there are no bugs and has treated
for fleas in hotel premises. Chef has been instructed to add value to the breakfast menu with
immediate effect. I am sure you will find us much improved during your next visit

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Reviewed 7 November 2017 via mobile
Google Translation

Stayed: November 2017, travelled as a couple
Thank YureQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2017
Google Translation

  • Stayed: February 2017, travelled with family
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Thank bernd m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2017 via mobile
Google Translation

Stayed: September 2017, travelled as a couple
Thank Patoureva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ascotia off Queen

Address: 3 Scotia Place, Auckland Central, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
Ranked #55 of 66 Hotels in Auckland Central
Price Range: £57 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ascotia off Queen 3.5*
Number of rooms: 82
Official Description (provided by the hotel):
Comfort and quality in the heart of Auckland City Centre. Located off Auckland’s iconic Upper Queen Street, Ascotia off Queen is perfectly positioned to maximise the "Auckland Experience." Within short walking distance to Sky Tower, Theatres and the renowned Karangahape Road, Ascotia off Queen is perfectly positioned in the heart of New Zealand’s largest City. ... more   less 
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Also Known As:
Ascotia Off Queen Auckland, New Zealand

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