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“Rude and disappointing”
2 of 5 bubbles Review of Ascotia off Queen

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Ascotia off Queen
Ranked #54 of 66 Hotels in Auckland
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Rude and disappointing”
Reviewed 20 September 2013 via mobile

Front desk could hardly speak a word of English and was very rude. Then wanted a copy of my license as well as a credit card? Not very safe in this day and age. Room was a bit dirty. Little to no water pressure in the shower. No parking even though I asked for a spot on booking. Overall, never going back.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pedrothegreat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rishi C, General Manager at Ascotia off Queen, responded to this review, 30 September 2013
Dear Pedrothegreat:
Sorry that several unfavourable things occured at the same time.

For other readers: We have qualified and professionally trained hospitality staff for managing the hotel and refresher course for excelling in customer service is a regular feature. Taking credit details and ID proof at the time of check in, is a standard practice in hotel industry for minimising frauds. The hotel is brand new with all beds, linen, lighting, furniture and fixtures being of high quality. Rooms, corridors and reception are spotlessly clean and tidy.

May be another visit will corroborate above points.
Regards
Rishi
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507 reviews from our community

Traveller rating
    53
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    167
    70
    72
See reviews for
30
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68
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (96)
Date | Rating
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English first
Austin, Texas
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 18 September 2013

This hotel provided the essentials: a clean room / bathroom. A small cafe n the lobby, wifi for a fee (this is typical throughout NZ). We were walking distance from the needle, and a bunch of shops and restaurants and cafes. Up Queen Street, and to the right, there's a pizza shop where you can grab a beer and a takeaway pie.
Note: there is no A/C in the room, but you can open the windows. There IS a small heater in the room.
The only thing you should be aware of is that if you're on one of the rooms facing Scotia Place, and you happen to stay during "trash pickup day" you will get a LOUD awakening around 4:30 am. And also you will get some basic city noise, but that didn't bother us any.

Room Tip: if you want to see the needle, request it ahead of time. Also rooms facing the road (Scotia Pl) get...
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AegisRose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rishi C, General Manager at Ascotia off Queen, responded to this review, 24 September 2013
Dear AegisRose:
Thank you for your positive feedback. The noise emanating from trash pick up duing early hours, is something we can easily change it into better timings. Hopefully next time you would not hear this.

Cheers
Rishi
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Auckland, New Zealand
1 review
Reviewed 15 September 2013

We thoroughly enjoyed the time we spent at Ascotia. The staff are very friendly and accommodating. Monica the lovely lady at reception was very friendly and always happy to help with anything. going out of her way to make us happy and comfortable. Room as quite small but there's plenty enough room for two. The modern deco and in room coffee making facilities made our stay very comfortable. we will most certainly stay at Ascotia again.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndrewVicky2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rishi C, General Manager at Ascotia off Queen, responded to this review, 24 September 2013
Dear AndrewVicky2013:
Very nice to read your feedback with full of happy memories of your stay at Ascotia off Queen.
We are alway striving to provide value for your money.

Regards
Rishi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 15 September 2013

Pros:
1. Great location - pretty much on Queens Rd (as opposed to off). Close to everything,, tons of eating options all around
2. Modern rooms, in good condition
3. Bus stop for airport shuttle just outside the hotel
4. Very affordable rates for the location, esp for those not looking for backpacker hostels
Cons
1. Rooms are quite small - this posed no issue for me as a solo traveller
2. The hotel is "up" Queen Street so if you're walking to and from, say to Quay Street/the Harbour" then be ready for an uphill climb on your way back to your room - again, posed no issue to me as I enjoyed the walk
3. Internet - this was my only real gripe. The net connection was downright rubbish. Signal strength came and went as it pleased. I would have happily paid more for a better connection if that had been an option

Superb value for money - highly recommend it

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank galaxyhitchhiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rishi C, General Manager at Ascotia off Queen, responded to this review, 24 September 2013
Hi Galaxyhitchhiker:
Thank you for your positive feedback on value for money at our hotel. Whole building of Ascotia off Queen is running wifi with a strong signal. Your feedback is important for us and IT engineer has been requested to check the internet connectivity from each room. Could be some sporadic IT related problem, in my opinion.

RegardsRishi
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Bristol
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 September 2013 via mobile

We stayed in a queen room, (room 710), was super small but expected as the room size is detailed on the website.

Found the restaurant good as returned to hotel quite late(ish).

Noise shocking - we could hear next doors alarm go off in the morning, never mind the TV.

Also receptionist was ok but not friendly unless the boss was around - and then she turned into a completely different person.

BUT the thing I find most difficult was potential bed bugs... I am still covered in very itchy bites which came up after the first night there - I thought I had hives and may have been allergic to something but my partner also has the same bites!!

Anyway I'm not saying I got them from this hotel as it looked clean enough, but I think it's looking highly likely - wont stay again for this (highly understandable) reason.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KiwiScotBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rishi C, General Manager at Ascotia off Queen, responded to this review, 24 September 2013
Dear KiwiScotBristol:
When hotel opened renowned company contracted for regular pest contro managementl including serious emphasis on bed bugs preemptive treatment. Alpeco has now been alerted on your feeback and we mean business. Has been thoroughly checked for bed bugs, nothing found, but we are still getting expensive treatment done.

Rest assured, bed bugs are nowhere.

Regards
Rishi
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New Zealand
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 September 2013

Surprising little gem at the top on Queen Street close to K road restaurants. Just finishing refurb so it's clean, smart and well fitted out rooms with modern rooms.
Restaurant is well presented with a good menu, we didn't eat there though!
Staff were efficient and helpful. Very well priced rooms, I'll use it again.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Worldviews-08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rishi C, General Manager at Ascotia off Queen, responded to this review, 24 September 2013
Dear Worldviews-08:
Appreciate your very honest and realistic comments about location, quality of rooms, restaurant ambience and customer service. We pride ourselves on our customer service and quality of rooms. We are passionate about value for guest's money. Thank you once again for your time in writing this feedback.

Regards
Rishi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liss, United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 August 2013

Room wasn't massive but was spotless. Large tv, fridge and really comfortable beds with luxurious linen. Really great value for money. The receptionist was professional. Free drink offered to entise you into the bar. Would highly recommend. Only downside is that it is quite far up Queen street.

Stayed July 2013, travelled as a couple
Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rishi C, General Manager at Ascotia off Queen, responded to this review, 27 August 2013
Glad to read your happy comments Michael. We are proud to provide value for money. Clearly our emphasis is on neat, tidy and comfortable accommodation with best customer service. And we go extra mile in our effort to make our guests' stay enjoyable.

For other readers: Ascotia Off Queen is right on the Queen Street, but still away from noisy by lanes of down town. Aotea Square, Town Hall, Imax Theatre and Civi Theatre are all within easy stroll.

Regards
Rishi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ascotia off Queen

Property: Ascotia off Queen
Address: 3 Scotia Place, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
Ranked #54 of 66 Hotels in Auckland
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Ascotia off Queen 3.5*
Number of rooms: 82
Official Description (provided by the hotel):
Comfort and quality in the heart of Auckland City Centre. Located off Auckland’s iconic Upper Queen Street, Ascotia off Queen is perfectly positioned to maximise the "Auckland Experience." Within short walking distance to Sky Tower, Theatres and the renowned Karangahape Road, Ascotia off Queen is perfectly positioned in the heart of New Zealand’s largest City. ... more   less 
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Also Known As:
Ascotia Off Queen Auckland, New Zealand

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