Made a booking for 2 nights on booking.com, normally they do take your credit card for confirmation which I totally agree. This hotel used my credit card and processed with the payment + 2% on my credit card without my approval, usually on booking.com you pay to the hotel directly on check out. If I haven`t checked my credit card statement, I would never know that I got charged already.
Anyway I emailed the hotel and asked why was that taken off my credid card, the reply I get is we will refund you the credit card fee and also you can cancel the booking if you want, and this email was sent by the Front office manager named Kartik. Straight away I made the cancellation of this booking as as a customer I would never want to spend my money with such a hotel.
I would like to express my extreme dissatisfaction with this hotel and especially that front office manager who should have tried to sort this out.
I would recommend people not to book with them, go to different hotel nearby even if this will cost you a little bit more.
- Official Description (provided by the hotel):
- Comfort and quality in the heart of Auckland City Centre. Located off Auckland’s iconic Upper Queen Street, Ascotia off Queen is perfectly positioned to maximise the "Auckland Experience." Within short walking distance to Sky Tower, Theatres and the renowned Karangahape Road, Ascotia off Queen is perfectly positioned in the heart of New Zealand’s largest City. ... more less
- Reservation Options:
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- Also Known As:
- Ascotia Off Queen Auckland, New Zealand