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“Great Stay” 5 of 5 bubbles
Review of Grafton Oaks Hotel

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Grafton Oaks Hotel
Ranked #60 of 68 Hotels in Auckland
Manukau, New Zealand
1 review
“Great Stay”
5 of 5 bubbles Reviewed 4 April 2014

I stayed here based on the reviews on Trip Advisor and on what seemed a reasonable price. This place isn't the Ritz, but it is clean and the staff very helpful. If you're looking for somewhere to put your head down for the night if you're passing through, then this hotel is fine. The manager was very welcoming and lovely to chat with.

  • Stayed March 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bigjoe498
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashok S, Manager at Grafton Oaks Hotel, responded to this review, 16 May 2014
Dear BigJoe498:
Appreciate your comments and like to say that our staff is striving 24/7 to maintain the Hotel rooms in top quality. The whle premises is sparkle clean and right in the centre of the town. Everything is within walking distance - be it hospital across the road, Auckland Domain, Museum, ASB Tennis Stadium, Auckland University, K' Road businesses and shops, High Street fashion stores, or famous Queen Street eateries,

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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67 reviews from our community

Traveller rating
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Korean first
  • Any
English first
Auckland, Auckland, New Zealand
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 April 2014

The new owners of only a few months could not have been more welcoming when we arrived with two couples who were visiting Auckland from The UK. They went out of their way to make our stay enjoyable, particularly as one of the couples in our party were celebrating a special occasion. Great rooms, spotlessly clean and comfortable. We were fully appraised of what to do and local eateries, walks and sights and could not have been more impressed with how helpful everyone was. We will certainly come again and will be recommending to others!!

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Scorpio_nov90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vivek S, Manager at Grafton Oaks Hotel, responded to this review, 6 April 2014
Dear Scorpio_nov90:
Thank you indeed for your encouragement. We feel proud to have you and look forward to your next visit so that we could get another opportunity to serve you and make your stay enjoyable.

For Readers: We have 24 hrs reception, daily service, onsite parking for a reasonable price, free WiFi, onsite Bar, Continental breakfast, neat and tidy rooms, friendly customer service, and unbeatable price for all this right in the centre of the town.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tauranga, New Zealand
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 1 April 2014

I have traveled internationally over 4 continents, and have never, ever had to deal with the arrogance and absolute scant disregard to customer service anywhere in the world as I had to endure by the pathetic, childish, retortish drivel handed out to me by the management of this den of iniquity.
This abominable establishment is a disgrace to Auckland and New Zealand, and I sincerely hope that the regulatory board of New Zealand Tourism closes this dump down!
I booked this place as a last minute telephonic decision which was a mistake. However, on the positive side, this is good as I will advise anyone to spend $10-$20 more and you can get so much more in Auckland and New Zealand.
THIS PLACE IS AN ABSOLUTE DISGRACE TO THE INDUSTRY AND SHOULD BE CLOSED DOWN!!

  • Stayed March 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Kiwivan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vivek S, Manager at Grafton Oaks Hotel, responded to this review, 6 April 2014
Dear Kiwivan:
Sir, you booked at last minute, decided to cancel even before check in, spoke to staff at Reception for 100 per cent refund, staff showed reluctance to refund full due to Hotel policy, you argued more for refund, staff went out of way to refund half your money, but you still continued to ask for full refund, at last gave up and left reception saying "I will see how you people carry on your business". Well, your situation can be appreciated. But Hotel is there to do business with written policies on website and third party websites. There is a minimum cost once room is booked. You appear to be on the board of NZ Tourism and may understand hotel industry well. Sorry if we were not upto your satisfaction.

For readers: Grafton Oaks Hotel staff is highly trained professional team, well versed in customer service, frequently go out of way to satisfy customer, focus on customer service with an eye for detail, promptly respond to any customer call, and all this within affordable and unbeatable price, right in the central city. With spacious rooms, neat and tidy place, 24hrs reception and on site Bar, your stay would be nothing less than comfortable.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Auckland hotels

Auckland
1 review
3 of 5 bubbles Reviewed 25 March 2014

The location to the Auckland Hospital was very suitable for our requirements
Parking was an extra cost and a bit restricted.Road noise was reduced by closing the window. This could be overcome with double glazing, although this may necesitate air conditioning for ventilation. We had a comfortable stay. Thank you.

  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Kelvin And Jean P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vivek S, Manager at Grafton Oaks Hotel, responded to this review, 6 April 2014
Dear Kelvin and Jean P:
Thank you for time and the good feedback.

For Readers: We strive to provide maximum comfort and minimum price right in the centre of the town with clean and tidy rooms, comfortable beds, friendly service, 24 hrs reception.

Regards
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 24 March 2014

This was a good option for a couple of nights. I had arrived from Los Angeles early in the morning and was allowed in the room straight away. I paid $8 for breakfast which was good value. I would stay again if ever in Auckland. Good location, good price, great people . Highly recommend staying here. Thanks

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sagii85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vivek S, Manager at Grafton Oaks Hotel, responded to this review, 6 April 2014
Dear Sagii85:
Feel overwhelmed with your praise, and motivated to provide excellent customer serivce. We often go beyond our limites to provide comfort to our guests. With unbeatable price, we have clean rooms, nice ambience, onsite Bar, budget breakfast and all this in central location of Auckland. We would welcome you again.
Regards
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tauranga, New Zealand
Level Contributor
72 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
1 of 5 bubbles Reviewed 23 March 2014

I would not recommend this place to anyone. We had the junior suite and it was truly disgusting. The sofa bed was uncomfortable it was like sleeping on a camping bed - the sofas were all stained. The table and chairs in the room was just mismatched plastic outdoor furniture. The curtains in the rooms didn't cover the window properly. There main bed in the room you could feel the springs in the mattress. There were also homeless people hanging around outside. The elevator is very small and smells. The staff didn't even acknowledge us.

  • Stayed March 2014
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Heartagram666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vivek S, Manager at Grafton Oaks Hotel, responded to this review, 6 April 2014
Dear Heartagram666:
Sorry we could not meet your expectation. Furniture in the room admittedly not brand new of 5star luxury but clean and does the work. Sofa bed is removed on your advise. General cleanliness in the property is of high standard and management is very careful about this. Homeless people outside Hotel or in Auckland city, are plenty. Your point on staff''s customer service is serious for management, and we will train our staff more on this. You will see the difference on your next visit.

Regards
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tauranga, New Zealand
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 20 March 2014 via mobile

Very handy to Vector Arena. Clean, comfortable, very basic. Staff try hard. Parking questionable but there for a small fee. Noisey close to motor way but a reasonable place to stay for a night. Probably will go back when we need a cheap place to stay for our next concert.

Stayed March 2014, travelled with friends
Helpful?
1 Thank rockaruni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vivek S, Manager at Grafton Oaks Hotel, responded to this review, 6 April 2014
Dear Rockaruni:
Thank you for your candid feedback and look forward to your next concert.

For readers: With central location, easy walk to CBD, University, Domain, New Market or even Sky City, and next to Hospital and Grafton Bridge, with unbetable price tag, you cannot go wrong. 24hrs reception, comfortable rooms, clean surrounding, friendly service, conti breakfast and onsite Bar will provide extra happyness.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grafton Oaks Hotel

Property: Grafton Oaks Hotel
Address: 121 Grafton Road, Auckland, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Business Centre with Internet Access
Hotel Style:
Ranked #60 of 68 Hotels in Auckland
Price Range (Based on Average Rates): £
Hotel Class:3 star — Grafton Oaks Hotel 3*
Number of rooms: 47
Also Known As:
Grafton Oaks Hotel Auckland, New Zealand

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