Such was the disappointment that was our dinner experience at Ostro last night, I felt I had to write this review. The service was shockingly bad. For a $500 dinner for four people I would expect some decent service but there was NO service. We had an 8.30pm reservation, and the table was not ready. That was fine but when they did come to get us, they sat us down at a dirty table that had not even been set yet. It still needed a wipe down from the previous patrons. They then proceeded to set the table with us sitting there which I thought was rude and unnecessary.
No one came to take our order nor explain the specials or answer any questions. When our bluff oysters arrived they were plonked down on our table with not even an excuse me. We had to ask for service three times, and felt like we should be pouring our own wine. The straw that broke the camel’s back, was seeing our so called waiter sit down at the table next to us for the remainder of the evening and chat with some ladies instead of serving us or introducing a new server to us if he had finished for the evening. Terrible service Ostro… Extremely disappointing and totally unnecessary. The food was all lovely, but hard to enjoy as we felt so disregarded. I hope Management listens to these reviews about the service, it truly is shocking.
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