I've currently stayed in that particular backpacker and must say it was anything else than enjoying.
Lonely planet says it's a new backpacker but it is not!!!
The rooms are fitted with bunk beds (I stayed in a 6 bed dorm) and it was a mess and not clean at all. Every room has luggage boxes to be able to lock something away. However there was one of them right at the start of the isle which has a broken lid. Somebody must've tried to open that box violently while being locked, which looked very welcoming and trusting.
The toilet and shower facilities were old and shabby and there is almost no privacy because of those huge windows which are equipped with normal glass. Basically the showers are in a little cabin. It's almost impossible to squeeze around the shower door and the "cabin"-wall into the shower or the other way around as a normal sized person. You will find a hook for your clothes but anything else needs to be put onto the wet floor. The water was cold when I took the shower in the early morning hours...
I only stayed one night and I was even more exhausted the next day because of lack of sleep. First it was impossible to get one eye shut, the room was bright because of street lights outside which easily shine through white curtains. A few room mates returned at 4am in the morning throwing there things on the bed and making lots of noise, whereas one of them turned around every three minutes in the bunk bed which caused an enormous earthquake every time she turned around.
Security: There was almost none. People from my room didn't take the responsibility to lock the door of the room. The luggage box was to small for all my stuff and what I mentioned first, it didn't look safe anyway. So, who in that hostel is responsible when something went missing, but I've to be responsible to lock the room and others don't care? I brought that incident up towards the receptionist and they took somehow action but offending the wrong person who had nothing to do with the unlocked door at all. The staff was not behaving in a confident, supporting and responsible manner.
Yeah, it's great to have staff working who speaks all sorts of languages but it doesn't make the hostel looks great.
One of these Korean blokes from the reception thought he knows everything about NZ and wanted me to get the idea that I've bought the wrong tickets but felt terrible upset when I asked him whether he was from Korea... He'd better go and learn how to do proper customer service and study local travel and tourism before he gives advice.
They offered to look after ones luggage while checking out earlier. The Japanese lady asked me to put it in the lobby next where the brochures are, that would be safe there... It's an unbelievable irresponsible, unprofessional and untrustworthy service there.
All I can recommend you is to stay somewhere else!
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- Also Known As:
- Surf `n` Snow Backpackers Hotel Auckland Central
- Surf 'N' Snow Backpackers Auckland, New Zealand