I stayed in Surf and Snow for 5 nights in June and it was definitely the worst hostel I stayed in in New Zealand. I stayed there at the end of my 2 month trip round New Zealand, and didn’t expect too much with it being a city centre hostel. I didn’t want to move hostels because I was worried about how bad other hostels would be in the city.
I was a lone, female traveller in my early 20s and chose to stay in the cheapest dorm room – a 12 bed dorm. When I got into my room, the light wasn’t working so I had trouble finding a spare bed in the dark; the other backpackers in the room were all Chinese males who made no attempt to even say hi to me when I entered; I felt very unsafe (and admittedly should have asked to change rooms). One night when I was asleep in bed I was prodded in the bum by one of the other backpackers, who seemed shocked when I turned round and asked him what he was doing. And to make matters worse, I had things stolen – I had put my money belt into the large metal container in under my bed and put a padlock onto it. And when I came back to the hostel from a day’s sightseeing, the receptionist told me my money belt had been found and handed in. US$100 had been taken and my debit card, but the thief was nice enough to leave my passport, which was lucky as I was flying to Fiji a few days later. The receptionist handled the situation very well and put me in a twin room on my own for the last 2 nights of my stay.
The kitchen was TINY for the amount of people who were staying in the hostel – I could never find a clean bowl, cup, knife or anything else for that matter. The TV room stunk of sweaty people. The bathrooms were awful.
I have now received a bank statement through (from a different debit card that was stolen) and there has been a debit by Surf and Snow for $23 in July-over a month and a half after I left New Zealand. I paid cash while I was there because the hostel couldn’t accept my card for some reason, and now I have found them taking money from my account. I have contacted them about it and they say they never made a debit from my account, so now I am in the process of following that up. I have cancelled my card now in case they try to take money again.
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- Also Known As:
- Surf `n` Snow Backpackers Hotel Auckland Central
- Surf 'N' Snow Backpackers Auckland, New Zealand