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“Not impressed”
Review of Quest Ponsonby

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Quest Ponsonby
Ranked #58 of 67 Hotels in Auckland
London, United Kingdom
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Not impressed”
Reviewed 15 December 2013

The plus side: The location was great, and the staff were friendly and helpful.

The negative side(s): The 'studio serviced apartment' is really just a mediocre hotel room with a microwave and a sink. The bedspread had stains on it. The shower head leaked. The bathroom fan wasn't working. The tap in the sink was loose. The internet was a total rip off - $15 and it ran out after about an hour! Everything cost extra - it felt like Ibis or some budget chain. I definitely would not recommend this place - the location is good, but I would just stay in the CBD next time - it's not that far from CBD anyway.

Room Tip: Choose one in a different hotel.
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DouglasHauser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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103 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
North Island, NZ
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 November 2013

I don't lightly give a one star review, but our experience with Quest Ponsonby was so poor I can't help but make a clarion call to other travelers. Yes, it's located well in the heart of Ponsonby. Yes, our one bedroom unit was spacious and, initially at least, seemed well equipped. But here are the problems. (1) We paid $175 a night on wotif, not a fortune, but hardly a snip. For this we would expect daily cleaning and refreshed loo paper and towels without having to notify reception by 4pm the previous day. This is lazy, bad service more suited to a hostel and hostel prices. New morning, no loo paper, angry astonished guest! (2) Cleanliness is an issue throughout this hotel. It all needs a jolly good clean: the paintwork, the skirting boards, the halls, the carpets. This is just a basic. (3) Service. We had booked a second room for a colleague from Wellington whose flight was cancelled due to fog. As soon as we learned about this, we contacted the hotel and asked if we could transfer the booking to another date. Sometimes s*&% happens and this was the first time a hotel point blank refused to move a booking (even within the 24 hour cancellation policy) with genuine cause. The hotel business is all about repeat business and word of mouth referrals. Needless to say, we'd put up with the cramped garage access and high charges for parking if the hotel was clean and provided great service ... but, that not being the case, our charity won't be using this hotel again.

Room Tip: For service, kindness, and cleanliness ... stay elsewhere.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laurieandlily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Auckland hotels

Adelaide
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 October 2013

We booked a one bedroom apartment and it was just the right size. We we looking for cooking and washing facilities for a one week stay in a central location and this fitted the bill. We travelled on business with the family. The apartments are right on a shopping and restaurant strip opposite a park. We had a room at the back of the building which was very quiet, even for a light sleeper like me. Despite all the bad reviews I had read prior to arriving, service was friendly. The only downside was a few things were falling apart inside the rooms (soap rack in shower, towel hook on bathroom door), however the rooms were still very clean and spacious enough. Internet was expensive, however I had no problem connecting this outside hours as there is a self service terminal to pay for this which is available 24 hours. If you don't want lot pay high prices for the Internet, free Internet is available on Ponsonby road 100 metres away and in most cafes and restaurants in the area.
Staff were helpful in facilitating several deliveries and collections of items while we were in Auckland, so we experienced no problems with customer service.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yYobiwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 October 2013

Although they advertise wifi internet on their website, it is only available during office hours - not what you expect, when you arrive in the evening and need to use your computer. This needs to be clearly stated on their website. The secure parking, again advertised on their website, has a charge which we where only told about on departure.
The room was very average and tired - our stay was very disappointing. We should have read Trip Advisor prior to booking.
Mr F. Meyer, Adelaide

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank peter m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gold Coast, Australia
Level Contributor
375 reviews
187 hotel reviews
common_n_hotel_reviews_1bd8 359 helpful votes
Reviewed 24 September 2013

We booked a double apartment and spoke to the owner. We specifically booked a double apartment for a family with a queen bed in one room and two singles in the other. He told us to then go online and confirm which I did. When we arrived, the dingy apartment had large beds in both rooms and totally unsuitable for our family two kids (a boy and a girl) and was nothing like what the owner described to us. The person on reception was totally unhelpful and said nothing could be done. We left and had to find suitable accommodation elsewhere. Amazingly, they debited my credit card with $500 which I will reject.
Inspect rooms before you stay here so you won't be a victim of these dishonest people.

Room Tip: INSPECT FIRST, otherwise you will be ripped off.
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank GlobetrotterJSH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christchurch, New Zealand
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 September 2013

i wish i had read the reviews posted before i stayed at Quest Ponsonby. The room was DIRTY, carpet grubby, bathroon dirty and the shower drain smelt like sewage!! The most gross thing about the whole experience was the bed had not been changed and i discovered BLOOD in it, When I checked out ,the receptionist claimed to know nothing about my complaints and insisted i pay the full price. She discussed the my concerns with her boss in HINDI... is that customer service, I dont think so!! told me the cleaner was going to be fired...surely Quest is going to get a bad name when they sell to overseas owners who have no basic standards. Yuck thats all I have to say about the place and their staff.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
5 Thank andrea481
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oakura, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 September 2013

Well seeing the other reviews it is obvious that this hotel doesn't care at all about its customers. WE entered our apartment, that we had booked for 2 nights, and it was not cleaned. Gum on the coffee table, toothpaste on the door and sink and a stained (I will not take my shoes off) carpet. We notified the front desk and they sent up someone but when I tried to cancel the second night they asked why. Most hotels give a 24 hour cancellation, these guys it was 48. I wonder why?
For $14 more per night we went to a 5* downtown, not internet charges, a newspaper and many other amenities.

Room Tip: Don't book here!
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Susan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quest Ponsonby

Property: Quest Ponsonby
Address: 68 Ponsonby Road | North Island, Auckland 1011, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Kitchenette Wheelchair access
Hotel Style:
#36 Luxury Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Quest Ponsonby 4.5*
Number of rooms: 51
Reservation Options:
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Also Known As:
Quest Ponsonby Hotel Auckland Central
Quest Ponsonby Auckland, New Zealand

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