A group of four booked for a pre-wedding hen/stag do, we reqested a slightly earlier check-in of 11.45-12 noon, flatly refused, told by a very surly receptionist we could not get in until the advised time. In fact, according to her, not one room was available??? all dirty at this time of day considering the cleaners are on duty early. On arrival, the hotel computer was not even working, we were told we could have a car park but we need to pay $20 now. We requested two door access cards as male/female guests going to different events and returning at different times, there was no way she was giving us two cards. Another group of four attending same event, were also trying to book in, told come back later at night, when this group did get back to the hotel at 8pm, having booked and paid through Wotif, there was no room available for them, the hotel had overlooked their booking. Their credit card had the money taken from it. Couldn't of cared at all, the four young girls were devastated, the hotel had booked at another hotel, and hotel staff rushed their continental breakfast around to the other hotel (so they knew very well they hadn't made the booking), we demanded they pay the the taxi for these young girls to get to the other hotel.
At 9.10am the next morning, there was a knock on the door, staff asking when we were leaving?? we saw the cleaners were waiting down the hallway.
The female receptionist was the rudest and most unobliging hotel staff member, the night time male staff members were just about as bad. Perhaps you are all trained to be that way.
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- Also Known As:
- Auckland City Oaks Hotel Auckland Central
- Oaks On Hobson
- VR Auckland City New Zealand