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“Great base to see Auckland”

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The Quadrant Hotel and Suites Auckland
Ranked #26 of 67 Hotels in Auckland
Sydney, Australia
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great base to see Auckland”
Reviewed 9 February 2012

Stayed on a Friday night after work; lovely quiet room on the top floor and the evening and morning view out to the north-east over the harbour was very easy to take. Not a huge room but very functional with updated ensuite and kitchenette. Well located downtown close to the sights, though possibly other hotels are closer to restaurants. The slightly too hip, late-night bar decor made for an odd breakfast dining experience but the coffee was plentiful and food okay. A well priced hotel. Free wifi but they charge for incoming phone calls which was surprising. Would probably stay there again, a very comfortable hotel.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gyspy_Jones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,212 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (214)
Date | Rating
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English first
Boston, Massachusetts
Level Contributor
110 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 3 February 2012

I have just completed a ten day stay here from Boston, MA. The 18th floor apartment had a great view towards the sea. It was well-equipped, even with its own washing machine, and everything worked well, including all the hotel services. The breakfast was very good, and although expensive by US standards, a normal price by local standards. The location next to the University of Auckland is just great - next to a great park, and a very short, if steep, walk to all the shops and restaurants in the center of the city.

Room Tip: Higher up for the best views and quiet. There are lots of elevators.
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank geoffrey100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
105 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 1 February 2012

We initially booked a week in a one-bedroom apartment, looking for a longer stay afterwards elsewhere. Within a couple of days a good price came up on Hotelclub so we decided to extend it. The property was not able to offer good rates directly. It seemed very much a people factory with hustle and bustle in reception, the corridors and the lifts, with background music playing constantly.

However, once in the sanctuary of the apartment everything was very comfortable. We had a lovely harbour view from the 15th floor and although no balcony furniture, were able to stand out in the sun and fresh air and watch the cruise ships leave most late afternoons. We were able to cook all our meals, wash the crocks in the dishwasher and do all our laundry with the washer/dryer and iron/ironing board. We were provided with white fluffy towels and daily amenities. Bathroom not huge but a good shower, all kept spotlessly clean. Free wifi and a safe provided

Unlike a lot of apartments in Auckland, this was blissfully quiet at night. The bed very comfortable, in a small petitioned off bedroom. The location is very pleasant opposite Government House Gardens, and a short walk to Albert Park, Queen Street and the Harbour.

Room Tip: Ask for Harbour View
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellingTrippers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
148 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 30 January 2012

One night stopover in Auckland after flying from Europe. Checkin staff very helpful, room extremely comfortable after a long haul flight! Comfortable bed, clean shower room. Was a surprise to have a small kitchenette with fridge in room. Very near the sky-tower (5min walk) and not too far from the Viaduct area either. If we were in Auckland any longer I would have happily have stayed here! We had a room on level 5 so no view and the balcony was compact but that's what you expect in a city.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CB_Aberdeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 January 2012

We stayed here in the week before Christmas, 2 adults and 2 teenagers in a 2 bed apartment.

We had booked for 1 double and 2 twins, however the room was made up as 2 doubles, not a good start but housekeeping did come and split the double bed in the main bedroom. It had to be that be that was split as the other double was crammed into the corner of the main living area with very little space around it. In theory there were doors that would close it off from the main room, however I am not sure they closed and if the did it would have been like sleeping in a dark cupboard without any natural light. The only closet space was in the main bedroom, it was about 2 foot wide and had 4 hangers, 1 each I guess.

Also in the room was a small living area with 1 TV, a broken sofa which you just sunk deep into if you tried to sit in it, 2 plastic chairs and a desk. Really not enough for 4 people.

The bathroom was tiny with no shelf space at all, just a sink, toilet and a small shower cubicle.

The only car parking was Valet and this was expensive.

On a positive note there was 1 free internet access code per room and it was close to Albert Park.

There must be much better value properties in Auckland.

There was a kitchen and the only positive was the washer/dryer.

Room Tip: Book somewhere else
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank CB23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UdaiSarin, General Manager at The Quadrant Hotel and Suites Auckland, responded to this review, 30 January 2012
Dear CB23,

Thank you for your valuable feedback. I note by your review that you have booked one of our last 2 bedrooms that are going through a refurbishment. The Quadrant Hotel is in the last stages of completing a major upgrade of our rooms.

I appreciate your comments about our 2 bedroom being smaller than average. This interests me as our 2 bedrooms are actually 70 square meters in size which are bigger than average for an Auckland Apartment. I understand this may have not been up to the sizes you are used to and hope on your next visit to Auckland you find a place that is more suitable to your needs.

Take care and safe travels back to the UK.

Kind Regards

Udai Sarin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Auckland hotels

Auckland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 January 2012

staying @TheQuadrant was the worst experience ever.
first of all, you need to be careful (if you are forced to stay here) from being cheated to stay at the quadrant apartments, rather than the hotel.
First of all i was ripped by paying the full rate of the hotel's price but when arriving after a 36hours journey from europe on the new years day, i didn't have much energy to argue or debate what i was offered, and the apartments were a nightmare.
It was basically just furniture, without even a soap to wash or even a bed cover to sleep on the beds.

The service was miserable, after i had to call the manager who booked for me, as no one from the available staff was able to even provide me with the needs to stay the night, the house keeping came and threw few bed cover and pillows and a small soap.

the toilets was almost like in an airplane.
i wouldn't even rate it a 2 star hotel, i have no idea where the hack is the NZ travel ministry from them.

it more like a backpackers place to stay for a night or two max.

but honestly, the sea view was amazing, it was more like staying in a rubbish bin on top of a building facing the harbor.

furthermore, i agreed with the manager that i will be leaving as soon as i find a better place within the upcoming hours, he volunteered to refund me the full amount, i agreed with him instead that i pay the nights which i will stay for. I stayed for less than 40 hours and agreed that he will deduct the 2 nights only and refund the rest, he said that he will need his manager's approval, they dragged for a week, and deducted the full one week that i had to pay upfront and ripping me again in a different way.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SabahAlKubaisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UdaiSarin, General Manager at The Quadrant Hotel and Suites Auckland, responded to this review, 30 January 2012
Dear Sabah,

Thank you for your review. I note this review has been posted to the wrong property. The Quadrant Hotel Auckland is a full service Hotel and not a residential complex that you have booked and therefore had a service standards for.

I have contacted TripAdvisor and asked them to remove the review as it does not show a true reflection on the property.

Kind Regards

Udai Sarin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Finland
Level Contributor
152 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 25 January 2012

We stayed here for two nights in Executive One Bedroom Apartment, the first thing we noticed was that this isn't so clean. Stains everywhere.

The room seems a bit refurbished, but still kind of worn. The cleaners did not do a good job. I'm not usually one of those guys who search for stains and dust, but in this hotel you can find them without searching. Ok, I got to mention that one major stain for couch was removed after one night. But, still we didn't sit one second on that couch.

Room is spacious, though.

The free Internet connection is so slow that it's really unusable.

It seems to be a CBD location, but for example a short trip from ferry station takes 15 minutes to walk because of the hills.

I received good and bad service from the desk, so I can't decide is this good or not.

I'm sure you will find better hotels in CBD.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tommypee1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UdaiSarin, General Manager at The Quadrant Hotel and Suites Auckland, responded to this review, 3 February 2012
Dear Tommy,

Thank you for taking the time to write a review about our property.

I appreciate your concerns about the housekeeping and your feedback will be used to conduct further training with our team.

I can assure you that our photos are 100% actual rooms with no miss-representation via photography. I believe it was the cleanliness that you are most disappointed in. I can assure you that your concerns have been addressed.

You will be glad to know that we have just installed super fast fiber optic internet in our building as of 31 January 2012 and as a result on your next visit with us I can assure you the complimentary WIFI will be more to your liking.

Take care and safe travels.

Udai Sarin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Quadrant Hotel and Suites Auckland

Property: The Quadrant Hotel and Suites Auckland
Address: 10 Waterloo Quadrant, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#25 Luxury Hotel in Auckland
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Quadrant Hotel and Suites Auckland 4*
Number of rooms: 150
Official Description (provided by the hotel):
Located in downtown Auckland, just a well shod hop, skip and jump away from the city's fashion district, restaurants and bars - featuring 200 apartment style rooms (studios, 1 and 2 bedroom apartments) each with a fully equipped kitchen, balcony and FREE Wifi with a generous daily limit of 1GB. It's easy to see why The Quadrant Hotel becomes the home away from home for many travellers throughout the year. ... more   less 
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Also Known As:
The Quadrant Hotel And Suites Auckland New Zealand

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