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“Disappointing”

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The Quadrant Hotel and Suites Auckland
Ranked #26 of 67 Hotels in Auckland
Tauranga
Level Contributor
164 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Disappointing”
Reviewed 23 February 2008

The rooms are very small, they ran out of hot water! We were not offered any compensation for this ( free valet parking or drink would've been nice) Staff were indifferent to this. Ok hotel if you're on a budget & don't mind going without a shower in the morning!

  • Liked — nothing
  • Disliked — no hot water
  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
Helpful?
1 Thank hokimai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,212 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (214)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
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English first
Philadelphia, USA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 February 2008

The Quadrant was a great hotel! The hotel is new and very, very stylish, modern and cool. Our room was extraordinarily clean and well equipped with a full kitchen. The hotel is about a five-ten minute walk to the center of town and the harbor.

  • Liked — The hotel is new and very modern
  • Disliked — Our room was a little bit small
  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank amyb1008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
90 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 17 February 2008

Our entire stay was filled with mistakes, poor managment and rudenuss from this hotel. We had a group of us and when booking were told the rooms would be on the same floor but then when arriving found out they were not. Your given cards for the lift which only takes you to the floor of your room like many places but they had our rooms more than 10 floors away which was not nice if you wanted to see the others. Add to this that when we arrived for our 3pm check in we were told our rooms werent ready yet. We were put up in a room for the meantime which only had two towels for 8 of us and were told we would be called when our rooms were ready. When we hadn't been called by 4.30pm we rang reception to be told that yes our rooms actually were ready and had been for sometime. Add to this the disgusting state of the room, the power outage (which resulted in no water) this was a very bad experience. To top it off the price I was quoted over the phone they then told me was not including GST so they made us pay another $30 per room. Will definately never be staying here again

  • Liked — Location
  • Disliked — Everything else
  • Stayed February 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank azza11Nz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Auckland hotels

Portugal
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 17 February 2008

We stayed at The Quadrant a couple of nights before heading back to Europe and were quite satisfied with it.

It's within walking distance from the city centre and everything was very modern and new.

The room had a kitchenette which I suppose can be practical if you stay longer. The room and bathroom were a bit smallish, but as we only came back in the evening to sleep, it was more than enough.

We had breakfast in some nice cafés in town suggested by the Lonely Planet, so hotel breakfast was not important.

We recommend the hotel as a good spot from which to visit Auckland!

  • Liked — Location
  • Disliked — Size of bathroom
  • Stayed January 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cláudia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hagley, United Kingdom
Level Contributor
171 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
Reviewed 10 February 2008

I booked a 2 bedroom apartment at this hotel based on some earlier positive reviews on here. Now having read the more recent ones I would be inclined to agree. First impressions are good, very trendy, friendly reception staff, funky music etc. However, the room itself is quite small. The second bedroom is actually in the corner of the apartment and shielded by sliding glass doors - not ideal. The bathroom is miniature. Just enough room for a shower, tiny sink and a loo. The kitchen is well equipped but there is no storage space in the bedrooms - no drawers or hanging (except for a ridiculously designed mini wardrobe in the master bedroom). The wi-fi has to be paid for $5 NZ for 1 hour which in this day and age is ridiculous. Also, the system kept disconnecting me and so I had to keep ringing reception. We only had 3 towels for 4 people, so we rang down and still they didn't come. We had to collect them ourselves from reception. The absolute worst thing is that we returned to our room at 7pm the second day and our room had not been serviced. At 7pm!!!!!!!!!!!!!!!!!! We demanded to speak to the duty manager and he apologised but could still not guarantee that it was going to be done at all!! Can you believe he said that to a customer! In the end he knocked off the cost of the wi-fi - $15 NZ - big deal. To conclude, I wouldn't bother staying here. In fairness we did not pay a high rate for 4 people but I booked it ages ago. Don't bother with the Quadrant.

  • Liked — Location
  • Disliked — Appaling house keeping and expenisive extras
  • Stayed February 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Hillpudlian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 30 January 2008

Let me preface this by saying I had been traveling for almost a month by the time I checked in, and was looking for more of a "hotel" experience. I knew what to expect going into it, but once there I decided it wasn't what I was looking for. The hotel itself is very modern in its design and layout, and most of the guests staying there seem to be trying a bit too hard. Not that you need to interact with everyone, but that just sets the tone. The staff was friendly enough - though I did hear many complaints otherwise. However, when I cancelled my additional 3 nights at the hotel, the lady at the front desk seemed a bit surprised (rightfully so), but cancelled the additional nights with no penalty, etc.

The room itself was small, and the bathroom was tiny!! Definitely could not have fit 2 people in there. But, having the mini-kitchen was a nice feature. The location was good - lots of exercise up/down the hills! And is very close to everything, with lots of shuttle stops as it's across from the university.

Overall I just didn't love the vibe, and it didn't offer what I was looking for...it wasn't an awful hotel, just didn't suit my preference.

  • Stayed October 2007, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank J1821
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Zealand
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 22 January 2008

I was very disappointed in the hotel. The music at reception is very unprofessional, with the staff having to ask several times what we said. The 1x bedroom apartment is very small, but the worse thing was there was no air conditioning, and the weather we had was very hot and high humidity. We left the sliding door open at night, but it was very noisy, but it was the lesser of two evils.

The room cleanliness left a lot to be desired. I have not read on their web site that you have to pay for housekeeping, so am not sure if that was the problem. They made up the sofa bed for us so knew there was three in the room, yet only provided two towels, and all the cups, glass's etc are for two people. The floor was not vacuumed once on our 4 night say, toilet paper was not replenished (had to phone twice regarding that), flannels and shower mat taken but not replaced. Phoned reception twice regarding no tea towels.

No movie channels on the tv selection, and the bathroom was not big enough to swing a cat in. Overall very disappointed.

Would never return to this hotel.

Gail

  • Liked — Nothing
  • Disliked — Everything
  • Stayed January 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank gailrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Quadrant Hotel and Suites Auckland

Property: The Quadrant Hotel and Suites Auckland
Address: 10 Waterloo Quadrant, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#25 Luxury Hotel in Auckland
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Quadrant Hotel and Suites Auckland 4*
Number of rooms: 150
Official Description (provided by the hotel):
Located in downtown Auckland, just a well shod hop, skip and jump away from the city's fashion district, restaurants and bars - featuring 200 apartment style rooms (studios, 1 and 2 bedroom apartments) each with a fully equipped kitchen, balcony and FREE Wifi with a generous daily limit of 1GB. It's easy to see why The Quadrant Hotel becomes the home away from home for many travellers throughout the year. ... more   less 
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Also Known As:
The Quadrant Hotel And Suites Auckland New Zealand

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