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“Disappointing stay”

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The Quadrant Hotel and Suites Auckland
Ranked #30 of 66 Hotels in Auckland Central
Reviewed 2 January 2013

Stayed here for work for three nights. Location is good, very central, close to Queen Street and the Waterfront. As this is the type of accommodation aimed at the business traveller staying here for a longer period of time it was disappointing to find that certain items were not there and those that were there not as expected in this type of accommodation. Towels that were not clean (stained), an old fashion manual alarm clock without a lit display for the night. Simple things like a dish brush or even cloth to wipe a bench, no wine glasses and when asked for some received one with a chip out of it. No plunger for the morning fix, which seems to be standard in even the most basic accommodation I have stayed in at recent years.
TV only in the living room and at such an angle you could not swifle it to watch it whilst lounging on the bed.
I have in recent times stayed in better maintained or cared for accommodation in Auckland CBD at a better price. As WESTPCAC has chosen this hotel as one of the preferred options I suggest they get their act into gear or loose a lucritive customer as WESTPAC and others.

  • Stayed: December 2012, travelled on business
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1  Thank nick R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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670 - 676 of 1,255 reviews

Reviewed 28 December 2012

Stayed here for one night when in Auckland. Arrived at hotel at 10am (had previously requested early check in, which they said was not possible to confirm which was cool), they said room wasn't ready but would be ready in 1 hour, so went for a walk around Albert Park and came back. Room was on the 18th floor, with a fantastic view of auckland city and the harbour. The room was very clean, tidy and modern. Had everything a girl could need for one night. Will stay here again

Room Tip: Get a room on a high level for fantastic views
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  • Stayed: December 2012, travelled solo
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Thank Sarahsgalvin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2012

Overall the best is great location- next to the Pullman Hotel and a 1 minute walk down to the chancery.Very nice reception, and funky little bar.
The studio unit was very small on the 10th floor, noisy if left sliding door open. We asked the room to be serviced , the guy only put down one bar of soap knowing that we are a couple staying. The Room service dinner and breakfast was terribly presented in plastic containers (that's not how room service should be) Working in the tourism industry Im surprised Quadrant didn't step up the game. The bed sheets were just two flat sheets between a blanket that was dirty.

  • Stayed: December 2012, travelled as a couple
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Thank Natalia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2012

This is a great hotel in a convenient and quiet location. The service was excellent with extremely helpful and courteous staff. We could walk easily to all city central attractions without all the traffic of Queen Street. We had a balcony with a bay view, kitchette, and in-room laundry. The only complaint is that the shower tile was a little dirty and the breakfast seemed expensive but everything is expensive in NZ. Overall I would highly recommend this hotel.

  • Stayed: December 2012
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Thank Jarsteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2012

Quadrant location is good, staff were very obliging and friendly. The rooms are extremely disappointing. Booked a two bedroom apartment for 4 nights. The room was like a students flat....carpet was stretched and had lumps and bumps, didn't seem clean. Asked to see if better rooms available. Shown another two, second the couch all the vinyl was ripped, then the only one other choice left , which was an improvement. Once in realize kettle is broken, dishwasher does not work properly, mould in shower ingrained in to silicone, cushions on beds stained and did not feel clean. The corridor carpets are badly stained had not been vacuumed . Not a fresh smell in the corridors especially as a tenant was moving out, even a kumara used as a doorstop. This was mentioned to management however corridor was not vacuumed at all during the stay. Laundry bags and rubbish remained by the lifts until very late evening every day.
This is classed as 4 star hence you look forward to a fair standard of accomodation especially with what you see on line,in good faith book in advance and ask on more than one occasion for a nice room.
Front desk said they would bring our concerns to the attention of the Management and for new quests one hopes that they are able to achieve even a basic improvement .

  • Stayed: December 2012, travelled with family
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1  Thank GoodyNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2012

We had a weekend break in our own city and the location of The Quadrant to CBD shopping, restaurants and entertainment was great. The rooms are self contained apartment style, ours had a separate bedroom and was well kitted out for catering if that's what you wanted. I see there has been some recent reviews with issues, but we found the service at the front desk really very good. Our booking was made via a 'last minute' website and everything went smoothly despite check in and out being very busy. The best thing for us and for going forward is the proximity to Vector Arena where many events take place. We went to a concert on the Saturday night and it's approximately a ten minutes walk, there is a fairly decent hill to walk down and then up on the way home, but otherwise it's a great alternate to driving and dealing with our notorious parking and post gig traffic jams, especially if you want a drink. We will keep the hotel in mind for any future events at Vector that fall on a weekend.

  • Stayed: November 2012, travelled as a couple
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Thank Juddster1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2012

Arrived to find they couldn't find our booking, put us in a room but were moved the next day, had so many issues with wifi not working, didn't get much help from staff in fact even the manager on duty was unhelpful. Finally dealt with another manager Joy who moved us to a room where the WIFI worked abit better. Overall, didn't find staff friendly, room service didn't deliver what they say they do, and various other issues. Wouldn't recommend.

Room Tip: IF you want to use the advertised free WIFI I would ask if it works in the room you are booked into.
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  • Stayed: December 2012, travelled with friends
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Thank annapp69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Quadrant Hotel and Suites Auckland

Address: 10 Waterloo Quadrant, Auckland Central, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#29 Luxury Hotel in Auckland Central
Price Range: £68 - £214 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Quadrant Hotel and Suites Auckland 4*
Number of rooms: 150
Official Description (provided by the hotel):
Located in downtown Auckland, just a well shod hop, skip and jump away from the city's fashion district, restaurants and bars - featuring 200 apartment style rooms (studios, 1 and 2 bedroom apartments) each with a fully equipped kitchen, balcony and FREE Wifi with a generous daily limit of 1GB. It's easy to see why The Quadrant Hotel becomes the home away from home for many travellers throughout the year. ... more   less 
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Also Known As:
The Quadrant Hotel And Suites Auckland New Zealand

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