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The Quadrant Hotel and Suites Auckland
Ranked #30 of 66 Hotels in Auckland Central
Reviewed 19 January 2013

Nice room, comfy beds, breakfast served in downstairs lounge. Coffee took quite long, almost like they were forgetting new guests had arrived. Otherwise a fine, trendy hotel, with a very warm welcome in Maori!

  • Stayed: December 2012, travelled as a couple
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Thank R0bbie1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joy G, Front Office Manager at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 29 January 2013

Dear R0bbie1977

I am so glad to hear you enjoyed staying at The Quadrant Hotel Auckland. We are a Premier 4 Star Hotel in Auckland with a long history of providing quality service and accommodation. Our cafe has intimate and quaint characteristics so I understand sometimes the wait for a good coffee seems too long but I can assure you it is worth the wait.

We look forward to welcoming you back in the future.

Kind Regards
Jaishri Mudaliar
Corporate Associate.

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675 - 681 of 1,270 reviews

Reviewed 14 January 2013

We have stayed at the Quadrant many nights, perhaps close to 100 over time, for my husbands' work! It is a very well positioned hotel, with most amenities one needs for a comfortable stay. It is not a 5 star resort, but then the price would reflect that. The rooms are well equipped, with a small kitchenette. We have never found the washer dryer a great combination, but for a hotel room it is convenient. I think they might be better off having a guest laundry down stairs with better machines. The free wifi is wonderful and sitting at the table with a view to the harbour, one can really not complain! The bar downstairs is small but cosy and a lovely breakfast is available in the morning. I think the presentation of the hotel has slightly slipped in the past few years, and I think if you were really a big size one would have trouble in the small bathrooms. Overall we love this hotel, the staff is very frinedly, allways willing to ssist where possible and as I said, being able to walk down town but not have the noise is ideal! However I feel like some other reviewers that the level of presentation has gone down a little!

Room Tip: perhaps the higher the better with a view of the harbour!
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  • Stayed: January 2013, travelled on business
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Thank ZoZoMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joy G, Front Office Manager at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 28 January 2013

Dear ZoZoMelbourne

Thank you for your glowing review. I am glad that you found our location convenient and our staff friendly and willing to assist. Although we maintain a high level of standard here at the Quadrant we do admit that there is wear and tear as you would expect. We have taken your note into consideration and we are currently undergoing a maintenance schedule to repair and re-invigorate our rooms.

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Reviewed 14 January 2013

We stayed at the hotel for two nights before leaving new Zealand. The studio was fully equipped, tidy and clean and with an amazing view over the harbour. The location is also very good for visiting auckland too: right in the heart of CBD while a few streets away from queen street, pubs and clubs included.

  • Stayed: January 2013
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Thank Shandytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joy G, Front Office Manager at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 28 January 2013

Dear Shandytraveller

It is great to hear that you enjoyed your overall experience with us at the Quadrant Hotel. Thank you for taking the time to review our hotel. We hope we have the oppurtunity to welcome you back in the future.

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Reviewed 11 January 2013

Stayed for 1 night on two separate occasions as part of a trip around the North Island. The suite was on the small side, but the bed was comfortable and it was fine for 1 night. However, the bathroom was teeny tiny and maintenance was questionable as there was quite a bit of mildew in the shower. I felt like I was in an airplane bathroom. Only one soap was provided but since the bathroom is tiny, you can grab the soap from the shower when you use the sink without even having to take a step. View was not so great as we faced a building in very close proximity.

During the first visit, we discovered blood stains on the blanket in multiple places. Gross. We brought this to management's attention who offered free breakfast for our upcoming visit and tossed in free valet parking upon requesting it. The second visit was better as the suite had a water view and there was no mildew in the shower. We used the laundry machine during the second visit and while it did the job, be mindful of the dryer setting as it got very hot and melted the reflectors off my husband's dri-fit shirt.

Wifi access only allows for one device to connect at a time. We both have iPad's so this was not so convenient. The hotel was booked through our travel agent as part of our itinerary of the North Island. If the itinerary had not been prepaid in advance, I would have chosen a different hotel for our return to Auckland.

  • Stayed: January 2013, travelled as a couple
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Thank ladylolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2013 via mobile

We stayed here for 3 nights with two early teen kids, it was terrible from the moment we arrived. Service was terrible, english speaking employees hard to come by. Place is dirty and very unkept. We stayed on the 22 floor and hall way was piled with rubbish for two days! Our rooms were terrible, dirty and smelly. Shower screen broken, linen torn and dirty, kitchen consists of 2 pans and 4 piece dinnerset only. No wash cloths, tiny tiny towels, missing furniture - list goes on - worst place i have ever stayed for the money we paid!!
Dont do it!!

  • Stayed: January 2013
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3  Thank springcleaner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UdaiSarin, General Manager at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 20 January 2013

Thank you so much for your feedback and please accept my sincere apologies that your experience was less that top notch.

We pride ourselves in offering a high level of service. I am very disappointed that we were not able to meet your expectations during your stay.

The standard of housekeeping you experienced is of concern to me. You can see by our other reviews that we take great pride in our housekeeping standards – we invest a lot of time in training and hiring to ensure we have the most capable team.

Nevertheless I have addressed your concerns with our Executive House Keeper and will follow up personally to understand what we can do better as a property.

It is disappointing to hear that our service was not up to the standard that we strive to provide to our guests.

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Reviewed 8 January 2013 via mobile

Fantastic hotel. Lovely staff, great location, rooms spacious, clean, really modern. Good kitchen facilities with washer included.

I stayed here over the Christmas period and me and my fiancée cooked our Christmas dinner in the hotel room. Had a great Christmas and couldn't have asked for better accommodation. Definitely recommend and the hotel certainly lives up to its 4 star rating.

  • Stayed: December 2012
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1  Thank Oxchops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UdaiSarin, General Manager at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 20 January 2013

Dear Oxchops

We are very glad to hear that our little touches enhanced your stay and that you, and your fiancée, had an enjoyable Quadrant experience. It is wonderful to know that you would recommend this hotel.

Thank you and please stay in touch with us via Facebook and Twitter, and we look forward to welcoming you back in the future.

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Reviewed 6 January 2013

The staff at the Quadrant were very accomadating. Our flight from UK arrived into Auckland at 7 am but the hotel staff looked after our baggage until we could check in later in the day. When we did check in our bags were in the room waiting for us. Good black out curtains and quiet which was great for getting over the jet-lag. Love the hill top location, just a short walk from the CBD and harbour. Good value.

  • Stayed: November 2012, travelled as a couple
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Thank Ynysdewi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UdaiSarin, General Manager at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 20 January 2013

Dear Lisa M

It is great to hear that you were well looked after by our staff and that you found the room features were very helpful. We appreciate your feedback, it will assist us in improving our services for future guests.

Please stay in touch with us via twtter or facebook and we look forward to welcoming you again in the future.

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Additional Information about The Quadrant Hotel and Suites Auckland

Address: 10 Waterloo Quadrant, Auckland Central, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#29 Luxury Hotel in Auckland Central
Price Range: £85 - £401 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Quadrant Hotel and Suites Auckland 4*
Number of rooms: 150
Official Description (provided by the hotel):
Located in downtown Auckland, just a well shod hop, skip and jump away from the city's fashion district, restaurants and bars - featuring 200 apartment style rooms (studios, 1 and 2 bedroom apartments) each with a fully equipped kitchen, balcony and FREE Wifi with a generous daily limit of 1GB. It's easy to see why The Quadrant Hotel becomes the home away from home for many travellers throughout the year. ... more   less 
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Also Known As:
The Quadrant Hotel And Suites Auckland New Zealand

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