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“Was what it need to be”

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The Quadrant Hotel and Suites Auckland
Ranked #27 of 65 Hotels in Auckland Central
Reviewed 28 January 2014

Pros: Good location for Vector,
Friendly desk staff
Great valet service

Cons: Bathroom very small (not an issue for an overnight stay, but for longer stays would have caused trouble)
Was hungry at 11.10pm so wanted room service, menu said "assortment of ice cream" - $12 so my partner rang to enquire what flavours these were, the guy on the phone responded that he would have a look and call us back, 5 minutes later he knocks on our door with, not an assortment of ice cream, but 3 small blobs of ice cream that looked like they had thrown them in the container with no care at all and I get a $12 charge on my bill - worth it? Not so much.

Room Tip: Don't get room service
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  • Stayed: January 2014, travelled as a couple
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Thank Talissa17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 3 February 2014

Dear Talissa17,

We appreciate you for taking time and posting your valued feedback to us.

We have taken your feedback on board and are working towards improvising our menu. Also, we are glad that you enjoyed the location of our hotel and friendly service of our staff.

We look forward to welcoming you again and delighting you with our new menu on your next visit.

Warm Regards,

General Manager
The Quadrant Hotel & Suites

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534 - 540 of 1,241 reviews

Reviewed 16 January 2014

Two years running I stayed at the Quadrant over the Christmas holidays. 2013 was excellent. the service at the front desk very sharp and everyone on staff throughout the hotel was very helpful. I stayed 6 nights and enjoyed the fireworks.
Chris Jackson, Houston Texas

Room Tip: Ask for a room with a view.
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  • Stayed: December 2013, travelled with friends
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1  Thank Chris j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UdaiSarin, Director of Sales at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 19 January 2014

Dear Chris,

Thank you very much for taking time to post your valuable feedback. Your feedback is very encouraging. We are glad that you enjoyed your stay with us and we were equally delighted to have you as our valued guest.

We are looking forward to welcoming you again and to offering you yet another delightful stay.

Regards,

The Quadrant Hotel & Suites

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Reviewed 15 January 2014 via mobile

Quadrant apartments are more budget than your standard four star. Pros is that the room has a good kitchenette, is of decent size and has washer/dryer. Good for backpackers or couples on a budget. Cons were poor lighting in bathroom, no bath, not great facilities (e.g gym was tiny with broken equipment) plus my room smelt of curry! While the price tag was good, if you want a luxury stay with bells and whistles stick with another hotel e.g Skycity, Langham or Pullman. Also found the location was a bit out of the CBD (5-10 mins walk to Queen St) and there is a steep hill when walking back from City centre.

Stayed: January 2014, travelled with friends
Thank Little_Miss_Madam82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UdaiSarin, Director of Sales at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 16 January 2014

Dear Little_Miss_Madam82,

Thank you very much for your valuable feedback. At The Quadrant Hotel & Suites, we offer variety of accommodation options ranging from the basic Studio apartments with standard amenities to One bedroom suites, two bedrooms suites and the Penthouse apartment with all the luxuries to make your stay relaxing and enjoyable.

We are looking forward to welcoming you back at The Quadrant and hope we can enhance your experience during your next visit to Auckland

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Reviewed 14 January 2014

We stayed one night at the Quadrant Hotel on the beginning of our NZ trip. The hotel is very well situated near the Albert Park and in short walking distance to Queens Street and the SkyTower.
The rooms are equipped with a kitchen unit and a washing machine. Everything was clean. But the bathroom was a little bit small.
The hotel has a small dining room and offers breakfast, snacks and othe dishes like pizza and pasta. We didn't make use of this. So we are not able to rate it.

  • Stayed: December 2013, travelled as a couple
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Thank Marigold1205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UdaiSarin, Director of Sales at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 16 January 2014

Dear Marigold1205

We really appreciate your valuable feedback. We are glad that you enjoyed your stay with us and we were equally delighted to have you as our valued guest.

We will be looking forward to welcoming you again and making your stay more enjoyable

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Reviewed 12 January 2014

I booked the hotel for three nights through VR Hotels, and unfortunately our plans changed and so we were looking at canceling the room, though was told we would not get a refund - so I gave the room away to a friend. In this instance I had booked about three more hotels (as we were travelling around New Zealand) and was sure that we had paid for the room up front.

My friend tried to book into the hotel on the intended night and was told that the room had not been paid for. I did not receive a phone call/email from the hotel letting me know this, which would have been an easy solution, instead the receptionist's were very rude to my friend - and did not want to deal with the situation.

I had to ring through to the hotel to ask what was going on, why they had not contacted me - though they were very blasé about the whole thing.

One thing is they did not charge me for the room?! And I promptly put my friend up in Sky City.

  • Stayed: January 2014, travelled as a couple
    • Value
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Thank rochelleandben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UdaiSarin, Director of Sales at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 16 January 2014

Dear rochelleandben

We thank you very much for taking time to provide us with your valuable feedback. Sorry to hear that you were not able to make it and stay with us to experience our hospitality.

We apologize about the reservations confusion for transferring the booking to your friend and the payment arrangements.

We look forward to an opportunity of welcoming you to stay with us, the next time you are in Auckland.

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Reviewed 5 January 2014

Great location next to university and downtown. The 18th floor room had everything wanted in a basic hotel, plus a washing machine, a microwave and even a little dishwasher. Very friendly and accommodating owner and staff - the ladies in the restaurant even took time to anticipate my small requests. The only weakness is the pretty ordinary - but very expensive - food. (Eat at the Pullman next door, instead.) Other than that, everything was just fine.

Room Tip: Higher floor seemed fine.
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  • Stayed: January 2014, travelled on business
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Thank Globehopper2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UdaiSarin, Director of Sales at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 16 January 2014

Dear Globehopper2

Thank you very much for taking time to post your valuable feedback. Coincidentally, at the time of your stay, we were in the process of reviewing our Restaurant, Bar & Cafe menu for 2014. Pleasure to mention we have introduced very reasonably priced tempting new menus at the Quad Kitchen & Bar. We have also introduced new daily specials exclusively for the benefit of our valued guests.

We look forward to welcoming you again at The Quadrant and hope to delight you during your next stay.

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Reviewed 1 January 2014

Location was excellent. Couldn't ask anything more in terms of convenience in getting around.
We were on 16th floor and got a fantastic view of the harbour.

Room was small which was expected from other previous reviews and in itself was fine.
However dishwasher did not work and the rooms had only been superficially cleaned and not to a very high level. We found some rubbish belonging to previous occupants underneath sofa.

When they came to service our room all they did was change beds. They didn't even vacumn our room. (if they did they didn't do a very good job!)

  • Stayed: December 2013, travelled with family
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Thank saad2674
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UdaiSarin, Director of Sales at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 16 January 2014

Dear saad2674

We thank you for the valuable feedback and have noted your concern very carefully. I would like to assure you that we have taken appropriate actions to avoid re-occurrence.

Your valuable feedback helps us to be better and deliver better. We look forward to welcoming you again and offering you a delightful experience.

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Additional Information about The Quadrant Hotel and Suites Auckland

Address: 10 Waterloo Quadrant, Auckland Central, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#26 Luxury Hotel in Auckland Central
Price Range: £90 - £344 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Quadrant Hotel and Suites Auckland 4*
Number of rooms: 150
Official Description (provided by the hotel):
Located in downtown Auckland, just a well shod hop, skip and jump away from the city's fashion district, restaurants and bars - featuring 200 apartment style rooms (studios, 1 and 2 bedroom apartments) each with a fully equipped kitchen, balcony and FREE Wifi with a generous daily limit of 1GB. It's easy to see why The Quadrant Hotel becomes the home away from home for many travellers throughout the year. ... more   less 
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Also Known As:
The Quadrant Hotel And Suites Auckland New Zealand

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