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“Excellent Experience!!!”

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The Quadrant Hotel and Suites Auckland
Ranked #31 of 66 Hotels in Auckland Central
Reviewed 23 March 2014

It was last min booking for us, but we didn't had any other option on day when others were sold out! Although Was kinda scared initially while reading all those negative reviews, especially people complaining about the size of the bathroom. However in the end it turned out to be quite pleasant experience for us! Check in was Pleasant, we booked for Queen Studio, but during check in we tried our luck for upgrade, which the staff at the reception did on complimentary basis. The room was spacious, bathroom size was expected, this is what i see in all the major cities all around the world. (Obviously real estate is expensive in cities). The staff was helpful for all our needs, including the booking for taxi to the airport which turned out to be cheaper than even Shuttle Bus. Price wise also it was not way off too mark, this is what is expected for this kind of property and the given location. Would definitely recommend to the travelers.

Room Tip: Higher Level Rooms are plus!
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  • Stayed: February 2014, travelled as a couple
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1  Thank Nikhil_Globetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 30 April 2014

Dear Nikhil_Globetrotter,

Thank you for encouraging and valuable feedback. We are glad to hear that we exceeded your expectations and are equally delighted to have you as our valued guest.

We will be looking forward to welcoming you again and making your stay more enjoyable.

Thank you

General Manager

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541 - 547 of 1,273 reviews

Reviewed 22 March 2014

Where do I start? Day one I had an electric shock from faulty side lamp - the electric iron had a faulty cable - the ceiling vents were dirty as was the balcony. The rooms lack basic facilities such as drawer space ( had to live out of our suitcases for three weeks) only room for 5 coat hangers in a cupboard - no furniture on the balcony - no where to hang a dressing gown or other clothing in the bath room. I think the worst part was the lack of concern shown by those at the front desk. They had a professional look but that was where it ended. Lots of apologies but no action. I tried on three occasions to talk with the hotel management but was informed by the front desk that they were too busy! I suggest you take note of the recent reviews (wish I had!) and stay away.

  • Stayed: February 2014, travelled on business
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2  Thank ivyhouse1308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 30 April 2014

Dear Ivyhouse1308,

We thank you for your valuable feedback. Sorry to hear we missed to meet your expectations; although I would like to mention that Auckland Takapuna Oaks also offers its valued guests luxurious services in comparison to its peers.

However, we look forward to welcoming you again and hope to change your experience to a more delightful one.

Kind regards,
General Manager

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Reviewed 21 March 2014 via mobile

The Quadrant is located near Auckland University so it's on top of a big hill which means that it is a bit of a hassle to go back/fortg to the hotel during the day.

There are pros and cons to staying here. Overall, check in was quick and helpful staff. The room was a bit outdated but a huge plus was the washing machine. Fabulous addition to any room while travelling. The bathroom could use more lighting. It was very dark which made putting on make up difficult. Hairdryer was nonexistent as was air conditioning but luckily the fan provided was decent enough although it was March, not the heart of summer. The balcony was nice but there was little separation so your neighbours could walk onto your balcony and there was no privacy. I didn't try any food or drinks so can't comment.

Stayed: March 2014, travelled solo
1  Thank ClemsonWendi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 29 April 2014

Dear Hrhweezie,

We really appreciate your valuable feedback and are glad that you enjoyed the facilities provided at the Quadrant Hotel and Suites.

We have noted your concerns carefully and have taken appropriate measures for improvement.

Looking forward to accommodate you again and make your stay more delightful.

Kind regards

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Reviewed 19 March 2014

I booked with having high expectations from advertising description and pictures.

Disappointed...room was small, bed advertised as Queen was really Double. Kept trying to look at the positive, but...was:
*cramped
*uncomfortable seating and bed in room
*hadn't been vacuumed
*room was humid (no air conditioner), only a fan which didn't make much of a difference
*only door for extra air to let in, was very loud, with the inwards/outwards dock, with noisy air con, BOTH for the Pullman hotel next door

Only pleasant part were staff...

We booked because it was close to Vector Arena & ended up leaving around midnight, was better being at home!!!

Room Tip: Was rated as 4 star, definitely prefer Skycity!!!! Same in stars but SO different in quality. I'...
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  • Stayed: March 2014, travelled as a couple
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1  Thank Eileen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 29 April 2014

Dear Eileen G,

Thank you very much for your valuable feedback. We are glad to hear that you found our staff pleasant.

We are sorry to hear that we missed to meet your expectations. We do make constant efforts to delight our guests by offering premium room amenities and complimentary services.

Your valuable feedback has been noted carefully and proper amendments have been made regarding your concerns.

Kind regards,

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Reviewed 18 March 2014

Stayed here for two nights in March 2014. The staff were friendly enough though the reception area was very congested when we were checking out. The room was quite small with limited toiletries (no liquid soap) and the bed a little too soft.

It was a fairly central location though, with us within walking distance of the attractions.

  • Stayed: March 2014, travelled as a couple
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Thank Shannon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 28 April 2014

Dear Shannon G,

Thank you very much for your valuable feedback.

We always make an effort to delight our valued guests by accommodating certain special requests, so I would recommend that you request for a harder mattress on your next stay. In this way we are able to make your stay all the more comfortable.

We look forward to welcoming you again and offer you a more delightful experience.

Kind regards

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Reviewed 16 March 2014

We stayed at the Quadrant for two nights in March 2014. We were quite disappointed really; was the worst accomodation we had booked in North Island, and this was when we were apparently 'upgraded to a bigger and better room'. There was always a long wait at reception (it seemed understaffed), we had to wait over fifteen minutes at the bar to get served when it wasn't busy, the rooms were poorly designed (you couldn't open any of the doors/wardrobes fully as they would crash into the beds, there was less than a metre of walking room around the beds, both of the safes we were provided didn't work, and there was no storage space in the bathroom). To top things off we found the cleanliness of the room average, we had to clean the washing machine in our room ourselves as we found chocolate wrappings stuck inside. The TV reception was horrible and the picture wasn't great.

The only positive notes about this place are that it is in a great central location and the WIFI connection is OK. All in all, we understood that this wasn't a five star hotel but for the price we paid (plus the apparent upgrade), we expected much much more.

  • Stayed: March 2014, travelled as a couple
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Thank 440Claire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 28 April 2014

Dear 440Claire,

We thank you for your valuable feedback. Sorry to hear we missed to meet your expectations; perhaps I would like to mention that Auckland Takapuna Oaks also offers its valued guests larger rooms across different room types in comparison to its peers.

However, we look forward to welcoming you again and hope to change your experience to a more delightful one.

Kind Regards,

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Reviewed 15 March 2014

Usual Auckland overnight stopover for work. Good consistent accomodation. Clean and comfortable. Handy location and very reasonable priced valet parking. Can get congested at checkin time when large groups arrive, but overall staff are friendly and helpful.

  • Stayed: March 2014, travelled on business
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Thank aidsnang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 28 April 2014

Dear Aidsnang,

We really appreciate your encouraging and valuable feedback. We are glad that you enjoyed your stay with. For our valued guests like you, we always make an effort to make your experience pleasant.

We wish to welcome you soon and offer you a delightful experience during your next stay with us.

Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Quadrant Hotel and Suites Auckland

Address: 10 Waterloo Quadrant, Auckland Central, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#29 Luxury Hotel in Auckland Central
Price Range: £85 - £404 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Quadrant Hotel and Suites Auckland 4*
Number of rooms: 150
Official Description (provided by the hotel):
Located in downtown Auckland, just a well shod hop, skip and jump away from the city's fashion district, restaurants and bars - featuring 200 apartment style rooms (studios, 1 and 2 bedroom apartments) each with a fully equipped kitchen, balcony and FREE Wifi with a generous daily limit of 1GB. It's easy to see why The Quadrant Hotel becomes the home away from home for many travellers throughout the year. ... more   less 
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Also Known As:
The Quadrant Hotel And Suites Auckland New Zealand

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