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“a bit of a letdown”

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The Quadrant Hotel and Suites Auckland
Ranked #28 of 66 Hotels in Auckland Central
Reviewed 27 April 2014

we were excited to arrive at the quadrant in auckland CBD after seeing the 4 star ratings on most travel websites. when we arrived, the instructions on how to get to our room/parking/available facillities was very brief and rushed. our room: clean and tidy, minimal complimentary toiletries, tea, coffee, milk etc. all the furnishings e.g tables chairs & lamps were damaged and in average condition.however the room did have a stove/washingmachine-dryer, and a dishwasher.the shower would go hot-cold-scalding while you were in it, no matter what setting you had it on (hot/cold) which we found very disappointing (not to mention unsafe!) we went into the restaurant for lunch and were poorly tended to by staff who could not understand what we were saying at times and would not answer our questions appropriately. the food was decent & the valet service was good but over-all an average stay. not sure if we would stay there again however, it is very close to the CBD and vector arena making it a convenient place to stay.

  • Stayed: April 2014, travelled as a couple
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1  Thank DKJ307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 5 May 2014

Dear DKJ307,

We thank you for your valuable feedback.

We have noted your concerns very carefully and have taken appropriate actions to avoid any such re-occurrence.

We are looking forward to welcoming you back at The Quadrant and hope we can enhance your experience during your next visit to Auckland.

Thank you,

General Manager,

The Quadrant Hotel & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 26 April 2014

The room was good, could of used a paper towel roll, or something other than a towel to clean with. Restaurant is good, amenities are good as well. Overall, the hotel is what we needed as a couple, not sure how it would be if we had children with us.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Easytobook.com
Thank Derek J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 5 May 2014

Dear Derek J,

Thank you very much for your encouraging feedback. We truly value your feedback and are glad that you enjoyed your stay with us. We always make an effort to delight your valued guests like you.

We wish to welcome you soon and offer you a delightful experience during your next stay with us.

Thank you,

General Manager,

The Quadrant Hotel & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2014

Had been to this hotel for the first time on a business trip. The hotel is decent and has good ambiance. The front staff are really helpful and friendly. The only problem is with the elevators which takes a long time as it is perpetually loaded with the hotels cleaning staff and their equipment. Overall the place was a good place to stay. The restaurant and bar does not have a wide range of meats to eat, rather looks like a semi Indian restaurant, but I had tried a Rib Eye steak which was cooked to perfection. I thank the big short haired chef (did not ask his name) for cooking such lovely meat and also to have a friendly attitude towards me (I think not all chef's are friendly) as I would be going back to Auckland for a day I would surely go to the Quadrant for the steak (hope the big chef is still there). The serving staff were not in the restaurant area as they did not pay much attention to the fellow customers dining nor to me ( after the food was served). Overall the experience was Good but the hotel can improvise a lot on many aspects.

Room Tip: Look for rooms on the higher floors as they have a nicer view and also are quieter .
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  • Stayed: April 2014, travelled on business
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Thank JK3212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 5 May 2014

Dear JK3212,

We thank you very much for your encouraging feedback. We are delightful to know that you had a pleasant stay with us.

Your valuable feedback helps us to be better and deliver better. We look forward to welcoming you again and offering you yet another delightful experience.

Thank you

General Manager,

The Quadrant Hotel & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2014

Every couple of years I visit Auckland and based on past experiences automatically book to stay at The Quantrant Hotel. Next visit to Auckland I will reconsider my options for accommodation.
After an overseas flight and trip from the airport I was tired.Upon arrival I had to wait for an elevator to my floor as the first two lifts that stopped in reception was full of cleaning staff and gear. May I suggest a service elevator.
The first morning when I went to breakfast in the hotel there is no fruit juice on offer. I tried the bacon, scrambled eggs, grilled tomatoes and the potato patty.All were cold despite being presented as a hot breakfast.At 8.30 in the morning there is no excuse for presenting a cold breakfast. For the rest of my stay I had to go downtown to have a hot breakfast.
The security card giving access to my floor and room failed on two occasions.On the first episode I was advised to keep my security card away from credit cards in my wallet and mobile phone.I followed the instruction but still had the same problem. Unacceptable.
The fridge in our room froze everything despite being turned to the lowest point.
The staff are friendly and the room acceptable but the aforementioned clouded a happy stay.

  • Stayed: April 2014, travelled as a couple
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2  Thank Ron H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 5 May 2014

Dear Ron H,

Sincere thank you for your valuable feedback, it was much appreciated. I apologise for not being able to make your stay pleasant with us.

We have noted your concerns very carefully and have taken appropriate actions to avoid any such re-occurrence.

Further, we look forward to receive an opportunity to host you again and change your experience at The Quadrant.

Warm Regards,

General Manager,

The Quadrant Hotel & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2014

Walking into the Quadrant is an exercise in contrasts: next-door is the Pullman, a hotel that looks and feels like a classic downtown hotel, with lounge-suited doormen, and calming colors of dark wood and stone. Across the road is Old Government House, the former vice-regal residence, an italianate Victorian structure (timber, made to look like stone) now housing the University of Auckland's staff club. Just down the road is the High Court, with its token gestures toward Tudor Gothic. All around, the buildings try to be stately and monumental. They really suggest the shortage of materials, funds and architectural skills in the colony's early history, but at least they try. The Quadrant tries the exact opposite. It tries for modernist minimalism, with clean, unadorned surfaces of not-quite-white. Is it stone? Concrete? Can't really tell, and it doesn't matter anyway. What we see is unbroken planes of not-quite-white. They aren't only not-quite-white; they're also not-quite-big-enough. The entry driveway is frequently clogged with guests coming and going, since the valet service is not-quite-staffed to cope. The reception desk is often overwhelmed, especially when a tour group or a study abroad group arrives all at once. The desk staff do an admirable job of remaining calm and friendly, though it's clear that there are not-quite-enough of them, and not quite enough space for all the milling guests to wait in.

Then there is the long corridor from reception to the elevators, long enough, but not quite wide enough. Guests often bump suitcases, if not also each other, traversing this lengthy gangway. The gangway runs parallel to a void. In the void stand a few floral arrangements, beautifully architectural, on dark grey stone posts. If you take the time to look down, you'll see that there's a shallow pool there running the void's full length, not quite deep enough, so it's not quite visible. Even when you get off the gangway, it's still not quite visible, so they've put up a red rope cordon to stop people from walking into it. The water is also not quite clean: every day we looked, it was covered with a thin layer of dust. If only they'd used this space for a wider gangway, perhaps putting the floral displays along the central axis.

A small restaurant and bar await at the gangway's end. Neither quite appealed to us. Breakfast was astonishingly expensive for plain food, apparently not-quite fresh because they didn't have quite enough customers to keep it turning over. I judged this from how dry the eggs and baked beans looked when I passed it in the mornings. We were given vouchers for free drinks at the bar, but the eating space is tiny and noisy, so the voucher wasn't quite enough to draw us there.

There aren't quite enough elevators, either. Often we'd wait as long as ten minutes for one, along with a line of other guests snaking around the space not-quite-large-enough, trying not to encroach on the restaurant space, and while the staff had to weave through us as well.

The minimalist effort continues all the way up and into the room. We had a two-bedroom suite with an in-room laundry (combined washer and dryer), and a wonderful view over the inner harbor. Every day we woke up and watched the ferries and cruise ships, and were generally not bothered by traffic noise (since the nearest busy street is on the other side of the building). Living in the room was quite an exercise. The minimalist take on furnishing had provided beds, little frames for bedside tables, and bedside lamps whose minimalist bases were not quite strong enough to hold the posts upright. There was a closet with four coathangers, and they happily provided about a dozen more after we asked for them, though the time taken to do this was far from minimal. It would have been nice to have had a chest of drawers; we lived out of our suitcases for the non-hanging items, but were hampered by there being no place for suitcases to go. We put them on the floor beside the bed, in the space not-quite-wide enough, making a small hurdle over which to jump.

The kitchen included a cooktop, full-width oven, dishwasher, fridge, microwave. The minimalist effort was confused here: rather than a saucepan and frypan, we had two of the former and none of the latter. There was a can-opener that did not work, and no utensils for cooking — just a big serving spoon.

Around the dining table is not quite enough room to sit, and the crampedness is made worse by the chairs having big arms and being hard to slide over the carpet. Above the table is a big television screen, right next to the big glass wall that makes the screen hard to see. We didn't use it much at all during our stay.

Our room was serviced every day or two, and the long-term housekeepers were very nice to us. We did not always get a long-term person, though, and often found that they had left no dishwasher detergent and no laundry detergent. Sometimes we received a far-from-minimal stash of hand dishwashing detergent sachets. Every day they expanded our supply of shampoo, conditioner, skin lotion and soap which, by the end of our stay, had accumulated into a small mountain in the space not quite large enough to store it.

The Quadrant's greatest values are its location, its views and its friendly staff. Its attempt to be modern and minimalist, however, falls short just like its neighbors' attempts to be monumental and grand. Staying here like is like participating in public installation art that challenges popular misunderstandings of minimalism, consistently showing how hard minimalism is to achieve: the architects have cut back on the essentials, not the extras, leaving a hotel that says not "minimal", but "not quite".

  • Stayed: February 2014, travelled with family
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Thank Accented
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 5 May 2014

Dear Accented,

Thank you very much for your valuable feedback. At Quadrant Hotel, we take pride at our hotel's modern and upbeat look. We always keep our rooms and public areas in top shape for the comfort and convenience of our guests.

Our bar and restaurant is highly rated on Trip Advisor and many other websites for its exquisite taste and variety.

It would be helpful to investigate, if you can share some details such as your stay dates and name under which the reservation was made.

Kind Regards,

General Manager,

The Quadrant Hotel & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2014

We stayed here 2 nights for a long weekend. Great location only a couple of blocks walk to Downtown and opposite Albert Park. Bed clean and comfy. Bathroom small but modern. Friendly efficient staff on front desk. Breakfast nice even though they had a small area to set up in. Excellent valet parking and retrieval. Room had a small kitchen and washing machine that we didn't use. Only downside was the noisy service alleyway outside our room when the sliding door was open.

  • Stayed: April 2014, travelled as a couple
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Thank suzyloo99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 5 May 2014

Dear Suzyloo99,

We really appreciate your encouraging and valuable feedback. We are glad that you enjoyed your stay with us and we are equally delighted to have you as our valued guest.

We will be looking forward to welcoming you again and making your stay more enjoyable.

Warm Regards,

General Manager,

The Quadrant Hotel & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2014

We stayed here for one night, before the start of our NZ vacation. We had booked the Penthouse room, mainly for the views across the harbor. However, seeing as we had booked the best room at the hotel, the service did not support it at all. Here are a few things that, let's just say irked me during the stay
1. The toilets were not clean. They had brown stains on them from previous use ...
2. The reception seems to staffed with students, who work at the hotel to complete their internship requirement from a Hotel management school. Its like they're trying to remember from a manual as to how to approach any situation. I think the thing that really stuck out for me was when they couldn't print a simple document when I asked them to and their excuse was that the systems were new and they're not very IT proficient. I'm sorry but its 2014 and computers have been around awhile - its time to get on the bandwagon.
3. They have a small kitchenette in the room, but no towels (hand or paper) to dry our hands with.
4. They have no information in the room about the local area, or for that matter how to call the reception. They had a menu for the restaurant downstairs, but when we called them to place a room service order we were told to call them back in ten minutes as they were presently busy.

Some of the points above could be seen as being demanding (which I am) but when you call yourself a "4-Star Hotel" (as can be seen on their website), there are some things which are and should be taken for granted, and one of them is impeccable service.

All in all, the only thing good about staying here was that the view was pretty good, that's not a reflection of the hotel at all. All the while I was there, I couldn't shake the feeling that I was in a glorified backpacker motel, and I've actually stayed in one and that was a much better experience that this one was.

Room Tip: Don't bother staying here.
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  • Stayed: April 2014, travelled as a couple
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1  Thank PB_the_Expl0rer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 5 May 2014

Dear PB_the_Expl0rer,

We appreciate your valuable feedback. I am sorry that you did not have a very pleasant stay with us.

We have noted your concerns very carefully and have taken appropriate actions to avoid any such re-occurrence from our housekeeping staff.

Further we look forward to receive an opportunity to host you again and change your experience with us.

Warm Regards,

General Manager,

The Quadrant Hotel & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Quadrant Hotel and Suites Auckland

Address: 10 Waterloo Quadrant, Auckland Central, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#27 Luxury Hotel in Auckland Central
Price Range: £111 - £223 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Quadrant Hotel and Suites Auckland 4*
Number of rooms: 150
Official Description (provided by the hotel):
Located in downtown Auckland, just a well shod hop, skip and jump away from the city's fashion district, restaurants and bars - featuring 200 apartment style rooms (studios, 1 and 2 bedroom apartments) each with a fully equipped kitchen, balcony and FREE Wifi with a generous daily limit of 1GB. It's easy to see why The Quadrant Hotel becomes the home away from home for many travellers throughout the year. ... more   less 
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The Quadrant Hotel And Suites Auckland New Zealand

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