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The Quadrant Hotel and Suites Auckland
Ranked #27 of 66 Hotels in Auckland
Tauranga, New Zealand
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Not impressed”
2 of 5 bubbles Reviewed 15 June 2014

A little wary following reading previous reviews, however it was a grab one voucher and we had theatre tickets so we thought it worth the gamble.....oh dear sorry we did.
On arrival first impressions of the contemporary reception are impressive..............it ends there.
The first room we were allocated within two minutes we were back at reception requesting a move, it was next door to the lift and the bathroom had an aroma a kin to a sewer, at first we thought perhaps it's because we have a grab one voucher????
I asked for high floor room away from the lift.....we were elevated by two floors and away from the elevator.
The room was small but hey it was only for one night.....the bathroom is tiny, we had one toilet roll, one flannel, it was dark, when using the shower the over flow in the bathroom overflowed with foam, there are two towels and no hand towel. The shower temperature changes quickly between hot and cold, both unpleasant and dangerous potentially. We were unable to fill the sink as the plug did not fit.
The room had two light bulbs which weren't working and both bedside lamps had stained shades and both had bulbs which did not fit. Wires were open from the trunking behind the bed. The mattress had a topper but you tended to roll into the centre.
The room being so small was warm. As the air con filter was hanging out of the top of the air con unit, we chose to open the balcony door during the night, rather than risk putting it on.
The phone was so low next to the bed it was below the bedside cabinet and behind it, basically unreachable.
Even with a grab one voucher this wasn't worth it, sorry Quadrant you could do much better, yes the rooms are tired but you have paid so much attention to the front of house you have neglected the guest rooms and their overall experience, shame as the position is good and small doesn't mean you can't be good.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carl777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this review, 17 June 2014
Dear Carl777,

Thank you very much for your valuable feedback. We apologise that you did not have a pleasant stay with us.

At The Quadrant Hotel, we always keep our rooms and public areas in top shape for the comfort and convenience of our guests. We always make an effort and are always delighted to treat all our guests equally.

However, it would be helpful to investigate. If you can share some details such as your stay dates and name under which the reservation was made.

Kind Regards,

General Manager,

The Quadrant Hotel & Suites


Kind Regards,

General Manager,

The Quadrant Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,197 reviews from our community

Traveller rating
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    455
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    140
    88
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (211)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Adelaide, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 14 June 2014

This is clearly my favorite place to stay in Auckland. The apartments are clean and have every amenity you need for an extended stay. Ask for a higher floor if you like a view, I like to look towards the skytower across Prince Albert Park. The location is perfect, a steep but beautiful short walk to the city center and the university grounds and park nearby. The small cafe has great tasting food and service was friendly. Front desk staff was very helpful with securing theatre tickets and making airline enquieries.

Room Tip: the higher the better, ask for a view across the park or city
See more room tips
  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M0ni5813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this review, 17 June 2014
Dear M0ni5813,

Thank you very much for taking time to post your valuable feedback. Your feedback is very encouraging and we were equally delighted to have you as our valued guest.

We are looking forward to welcoming you again and to offering you yet another delightful stay.

Kind Regards,

General Manager,

The Quadrant Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
1 review
3 of 5 bubbles Reviewed 12 June 2014

Checked in at 5pm, hotel was very understaffed, there were two staff members trying to check in about 5 people at once and organize valet, and bag trolleys.

Stayed in the Deluxe Queen room, very average, there was a glass fill of cigarette butts on our balcony, 1 face cloth for two people, no hand towel to dry your hands in the toilet and the shower would change to extremely cold and then scorching hot and the pillows were rock hard.

When I made the reservation through the online website, part of the deal was a complimentary $20 food or beverage voucher - DID NOT RECEIVE THIS.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Haley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this review, 17 June 2014
Dear Hayley W,

Thank you very much for your valuable feedback. I am sorry to hear that your stay was not very pleasant.

We have noted your concerns very carefully and have taken appropriate actions to avoid any such re-occurrence.

At The Quadrant Hotel & Suites, we offer variety of accommodation options ranging from the basic Studio apartments with standard amenities to One Bedroom suites, Two bedroom suites and the Penthouse apartment with all the luxuries to make your stay relaxing and enjoyable.

Quadrant is a preferred choice for many travellers and it tends to get busy during peak times and peak season. However, we make every effort to provide a high degree of customer service to all our guests.

We are looking forward to welcoming you back at The Quadrant and hope we can change your experience with us.

Kind Regards,

General Manager,

The Quadrant Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, New Zealand
1 review
4 of 5 bubbles Reviewed 11 June 2014

I stayed one or two nights per week from March to May because of work at Auckland University, for which one could not find a better location. The outstanding feature of the hotel was the staff at the from desk: not only courteous but also warm and friendly, always wearing a smile and responding to any question or request immediately. The bar and restaurant staff were likewise always helpful. The rooms were very well equipped and always clean. The bathrooms are on the small side, but this seems fairly standard for hotels these days. The restaurant is also rather small, but the food was fine. I would have no hesitation in recommending the hotel to any who wish to stay a few nights in good reach of the city centre and the university.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank ken w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this review, 16 June 2014
Dear ken w,

Thank you very much for your encouraging feedback. We truly value your feedback and are glad that you enjoyed your stay with us. We always make an effort to delight our valued guests like you.

We wish to welcome you soon and offer you a delightful experience during your next stay with us.

Kind Regards,

General Manager,

The Quadrant Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 10 June 2014

We stayed here for two nights for an event in Auckland. The hotel is a good walking distance to the city. The car parking was a very good service. Rooms are clean and the hotel staff are helpful. Perfect for a weekend in the city.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this review, 16 June 2014
Dear Lucy J,

We really appreciate your valuable feedback. We are glad that you enjoyed your stay with us and we were equally delighted to have you as our valued guest.

We will be looking forward to welcoming you again and making your stay more enjoyable.

Kind Regards,

General Manager,

The Quadrant Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 9 June 2014

We stayed one night just to go to a concert in Auckland. It was good walking distance to the Vector Arena and suited us fine. The room was well appointed with a jug etc to make teas and coffees - we had a basic, queen studio room. Very small bathroom/Ensuite room. But entirely sufficient. We had a quick turnaround to head back to work the next day, so we were frustrated that the valet parking took so long. It possibly was very quick, but after checking out and waiting 30minutes in the foyer, I asked about if someone was getting our car soon, and apparently it was already there - just nobody thought to tell us. The room was confortable and clean, except the decor has been a bit battered around by guests and not repaired. We'd stay again, so long as the price was reasonable. The restaurant and menu looked promising, and seemed popular but we didn't have time to try it out.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank junismum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this review, 11 June 2014
Dear junismum,

We thank you and appreciate you for your valuable feedback.
We have noted your concerns carefully and would like to assure you that appropriate actions have been taken to avoid such re-occurrence.

We wish to welcoming you again and enhancing your experience at The Quadrant.

Warm Regards,

General Manager,

The Quadrant Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 9 June 2014

Got an early check in on arrival which was great - staff at reception were courteous and helpful. The location is perfect - just a 5 minute walk into the city center.
The hotel itself is very modern in style and our room was clean and very comfortable - I have seen a lot of people saying that the rooms are very small, but we actually found it quite cosy! Perfect for a couple of nights and free wifi is included. Would definitely recommend.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LD2901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this review, 9 June 2014
Dear LD2901,

Sincere thank you for your valuable feedback, it was much appreciated. We are glad that you enjoyed your stay with us and we were equally delighted to have you as our valued guest.

Your valuable feedback helps us to be better and deliver better. We look forward to welcoming you again and offering you a yet another delightful experience.

Warm Regards,

General Manager,

The Quadrant Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Quadrant Hotel and Suites Auckland

Property: The Quadrant Hotel and Suites Auckland
Address: 10 Waterloo Quadrant, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#26 Luxury Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Quadrant Hotel and Suites Auckland 4*
Number of rooms: 150
Official Description (provided by the hotel):
Located in downtown Auckland, just a well shod hop, skip and jump away from the city's fashion district, restaurants and bars - featuring 200 apartment style rooms (studios, 1 and 2 bedroom apartments) each with a fully equipped kitchen, balcony and FREE Wifi with a generous daily limit of 1GB. It's easy to see why The Quadrant Hotel becomes the home away from home for many travellers throughout the year. ... more   less 
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Also Known As:
The Quadrant Hotel And Suites Auckland New Zealand

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