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The Quadrant Hotel and Suites Auckland
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Reviews (1,296)
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1,050 - 1,055 of 1,296 reviews
Reviewed 5 January 2010

Booked hotel online and paid about $75 Australian a night ($89 NZ). Great hotel - spacious rooms, comfortable beds and great amenities in the room - kitchen, washing machine etc. Bathrooms were a bit cramped and smelled damp. Stayed in two seperate rooms on two occasions. Given an updgrade on check in, which was welcome (and our friends we travelled with). Only down side was not offered room on same floor on either occasion (and the lift will only take you to your floor). Pleasant location, easy stroll to Queen St or the wharf. Big hills are everywhere in Auckland... And, they should try and promote their food more. Never knew where to order etc.

  • Stayed: December 2009, travelled as a couple
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Thank SJMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2010

The location was good, the staff could not have been more helpful, and the price could not be beat. This is a great hotel if you are looking for an apartment type hotel with a few extras. The rooms had free internet service, but the hotel did not have a business center (although it was advertised as having one).

  • Stayed: December 2009, travelled solo
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Thank TN_Traveler66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2010

I stayed in this hotel back in Feb. 2009 for two nights, before flying off to Tahiti. The hotel is clean and convenient. However, the rooms are a tad bit small. This isn't much of an issue for me, as I'm accustomed to seeing small rooms when I travel through asia. As for service, the reception staff are polite and professional. One of the receptionists (alas, I forgot her name) went out of her way to assist us when we discovered that my father had lost his luggage ( with medication that cannot be purchased outside of Canada). She attempted calling all local shuttle companies whenever she had a moment to spare. We were very grateful for her service and kindess--especially so, since it was her last day working for this hotel! I honestly couldn't thank her enough. Because of this experience, I was very impressed by the service and kindness of NZers in general. We Canadians certainly have much to learn from NZers!

  • Stayed: February 2009, travelled with family
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Thank TorontoAsiaTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 December 2009

LOCATION:
It's beside the central area, and only about a 5-10 minute walk to downtown. Note that it is at the top of a fairly steep hill so that may be a factor for some to consider. It's beside another hotel, near the university and beside a major road, near a park and generally a pleasant area.

FRONT OF HOUSE SERVICE:
Staff were more perfunctory, just saying the basics and not going out of their way with pleasantries or any other conversation.

ROOMS:
This was the disappointment, being billed as a two bedroom, but the 'rooms' turned out to be one small one, and one poky one that wasn't a room so much as an area with a divider. The divider itself was okay, but the size of the rooms plus the remainder of the living area made everything cramped for 4 people.

Disappointingly for what was billed as a trendy (i.e. stylish, upmarket) hotel including gaming facilities, the television was only an old mid-size CRT. The kitchen was consistent with the size of the room, and washing/dryer facilities were available. The bathroom/toilet was again small.

This would be goof for a long term stay for one or two people, but not really for what it is advertised to be.

AMENITIES:
The lobby area gives a good initial impression. A small gym and spa were working but the gym didn't appear to be in great condition.

OVERALL:
The room size and shape was a disappointment - it was really only a 1BR though promoted as two. The style although being marketed as trendy, had certain touches, but the service was uninvolved and somewhat indifferent.

  • Stayed: December 2008, travelled with family
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2  Thank OdysseusTwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Quadrant_Hotel, Rooms Division Manager at The Quadrant Hotel and Suites Auckland, responded to this reviewResponded 14 January 2010

Thank you for indicating that you would recommend The Quadrant Hotel to others despite the issues highlighted in your posting on 18 December 2009. Glad to see that we succeeded in getting the service side of things right despite the constraints of smaller than expected Hotel bedrooms … In a similar vein, with regards to our bedrooms, we are currently upgrading all Hotel TV’s. Coupled with the above, we are about to embark on an extensive Guest Service Skills training course for all frontline staff, so I am sure that when next you return your welcome and stay will be a positive one !

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Reviewed 16 December 2009

Walkable to downtown and waterfront. We stayed in a studio apartment, which was perfect for the two of us. Elegant style and very clean!

  • Stayed: November 2009, travelled as a couple
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Thank MrButton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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