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“Weekend Breakaway”
Review of SKYCITY Hotel

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SKYCITY Hotel
Ranked #11 of 67 Hotels in Auckland
Certificate of Excellence
GreenLeadersGold level
Wellington
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Weekend Breakaway”
Reviewed 18 April 2012

Value for money. Very easy to locate especially for those not from Auckland. Just need to take reference from the SkyCity Tower and navigate toward the location. You never get lost.

You can get free parking by redeeming coupon or Action points.

Super is easily available at the Casino till 2am.

As for the CasiNO, its your luck that counts.

Room Tip: H2 and above if possible.
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  • Stayed April 2012, travelled with family
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Helpful?
1 Thank Nomad1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Guest Relations Manager at SKYCITY Hotel, responded to this review, 11 June 2012
Dear Nomad1965,

Thank you for your positive review on TripAdvisor. I am pleased to read you and your family enjoyed your stay with us at SKYCITY Hotel. Standing at 328 metres the SKY tower is certainly an impressive point of reference for the Hotel.

Our team hopes to welcome you back to SKYCITY Hotel when you are next in Auckland.

Kind regards,

Tracey Walsh
Hotel Administrator
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (401)
Date | Rating
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English first
Cornwall, United Kingdom
Level Contributor
171 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 17 April 2012

The SkyCity is a great location for the heart of the city of Auckland. It's a fairly easy walk down to the ferry port, with it's cafes, bars and restaurants. Our standard room was large, with huge extra king-size double bed and flat screen TV, tea and coffee making facilities and iron and ironing board. Breakfast was good with an extensive choice of buffet options, including porage (although this had been hanging around in the bowl for so long it was a struggle to get some out into a bowl - best avoid!)

The only downside, was at check-out, i was charged a supplement for using a credit card to settle my extras bill - cheeky!

  • Stayed February 2012, travelled as a couple
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Helpful?
Thank Ncas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Manager at SKYCITY Hotel, responded to this review, 22 April 2013
Dear Valued Guest,

Thank you for taking the time to post your review on TripAdvisor.

The team and I look forward to welcoming you back to SKYCITY Hotel in the near future.

Best,
Admir
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Hamilton
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 17 April 2012

We recently spent 1 night at Skycity and found it very convenient to the Civic Theatre where we went to see the Jersey Boys which was a 5 minute walk. Although there are many restaurants to choose from in the surrounding area we chose to eat at the Jade Dragon Restaurant within the hotel which we found extremely good. Having a vast range of restaurants within the hotel and all the entertainment this is a great choice hotel. We found the room clean, bed comfortable and look forward to spending another weekend here.

Room Tip: Our room was on floor H4 facing into the courtyard. We found it very quiet and peaceful.
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  • Stayed April 2012, travelled with friends
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Helpful?
Thank TommiesGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Guest Relations Manager at SKYCITY Hotel, responded to this review, 11 June 2012
Dear TommiesGo,

Thank you for your recent review on TripAdvisor. I am delighted to hear you had an excellent experience at SKYCITY Hotel. Our team is looking forward to welcoming you back in the near future.

Kind regards,

Tracey Walsh
Hotel Administrator
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Rarotonga, Cook Islands
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 April 2012

Spent my 30th birthday there, fantastic treat for my family. rooms were serviced in less time that it took me to go downstairs and back. staff at reception very helpful and friendly, concierge was great.definately going back again for a treat in xmas and new years....spent time having a great buffet breakfast....

  • Stayed May 2011, travelled with family
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Helpful?
Thank NTTK1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Guest Relations Manager at SKYCITY Hotel, responded to this review, 10 June 2012
Dear Terina1,

Thank you for your recommendation on TripAdvisor. I am delighted we helped make your 30th birthday special.

We look forward to welcoming you back at Christmas.

Kind Regards,
Tracey Walsh l Hotel Administrator l SKYCITY Hotel
DDI +64 9 363 6400 Fax +64 9 363 6210 l
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Vancouver, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 April 2012

Wasn't too busy when I was there (early March). Very big rooms, spacious, clean, modern. Location is really great, right in the middle of town. 20 min walk to the ferries to Waiheke etc. Staff I didn't find outstanding, but I showed up at 6am and probably got the end of the night shift.

  • Stayed March 2012, travelled solo
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Helpful?
Thank akevan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Guest Relations Manager at SKYCITY Hotel, responded to this review, 10 June 2012
Dear Akevan,

Thank you for your recent review on TripAdvisor and thank you for your overall positive feedback.

Here at SKYCITY we strive for excellence, so I thank you for letting me know where we fell short of the normal high standards we take pride in. We will be working with the team to ensure your experience is not repeated.

We look forward to welcoming you back again and I trust we will meet if not exceed your expectations.

Please do not hesitate to contact me if you wish to discuss further.

Kind Regards,
Tracey Walsh l Hotel Administrator l SKYCITY Hotel
DDI +64 9 363 6400 Fax +64 9 363 6210 l
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Sydney, Australia
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 12 April 2012

We have just returned from a brief trip to New Zealand, during which we stayed 5 nights at the Skycity Hotel. The hotel is centrally located, right next to the Sky Tower. It is about 200m from Queen Street - the main shopping area - and about 10 minute walk to the Viaduct Harbour and Britomart - a new shopping and entertainment development and a transport hub. While we had a rental vehicle, we seldom used it in the city as most attractions of interest to us were within a walking distance. The hotel offers a free shuttle service to the Maritime Museum (on the harbour), several hotels and Auckland Museum. The shuttle departs from the hotel every 45 minutes - ask the Concierge for a copy of the timetable. The hotel itself is modern and clean. Free wireless internet is available in the lobby and there is a free iPad available to hotel guests. Our room was very spacious, with two double beds and a sofa and quite a large bathroom. Despite hotel's very central location our room was really quiet. The beds were very comfortable and offered a good night sleep. Overall the room was reasonably clean, but during our stay its servicing fell short of the standard of other similar hotels. Nothing seems to be replenished - we used the milk to make coffee on our second day and never got another one. Similarly, the empty bottle of shampoo was never replaced (thankfully, we always carry our own toiletries). I don't think our bed linen was changed once in 5 days. The bath towels were not exactly white and had various stains on them. The iron in the wardrobe should have been replaced or repaired as it had a frayed cable, unsafe to use. Unlike room service, reception staff were efficient and helpful. Overall, it was a pleasant stay, but it would have been great if there was more attention to detail. TIP: Valet parking costs NZ$30 per day and you can get in and out as many times as you want. Alternatively, if you only use your car once a day, at the hotel reception 'exchange' the parking ticket you pick up when you enter the parking under the hotel for a pre-paid one. It will cost you NZ$20 (for one exit from the car park), as opposed to NZ$40 you would normally pay.

  • Stayed April 2012, travelled as a couple
    • Value
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Helpful?
Thank Saltywords
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Manager at SKYCITY Hotel, responded to this review, 14 April 2012
Dear ‘Saultywords’

Thank you for your recent review on TripAdvisor.

I enjoyed reading your detailed review of our property and I am sure other travellers would appreciate it too.

Auckland has plenty on offer and with SKYCITY being in the city centre near most tourist attractions it makes it easer. Not to mention the free SKYCITY shuttle bus that goes through the main city attractions.

I agree that the little details make all the difference between a pleasant stay and an excellent one. Here at SKYCITY we always strive for excellence so I thank you for letting me know where we fell short. We will be working with the team in ensuring these are remedied promptly.

We look forward to welcome you back at SKYCITY Hotel on your next trip to Auckland.

Please do not hesitate to contact us if we can be of assistance or help you with your next booking.

Kind Regards

Admir Mullaaliu | admir.mullaaliu@skycity.co.nz
Hotel Operations Manager | SKYCITY Hotel
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Auckland, New Zealand
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 April 2012

Thought the service was excellent, room service, and concierge and reception all excellent. The room was pretty standard but clean and the buffet breakfast was great.

  • Stayed May 2011, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Tarlah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Manager at SKYCITY Hotel, responded to this review, 14 April 2012
Dear ‘Tarlah’

Thank you for your recent review on TripAdvisor.

We take pride in delivering excellent customer service to our guests and I am pleased our team exceeded your expectations.

We look forward to welcome you back soon and would invite you to select a Premium Suite on your next stay as I am certain you will enjoy the extras above the standard room.

Kind Regards

Admir Mullaaliu | admir.mullaaliu@skycity.co.nz
Hotel Operations Manager | SKYCITY Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SKYCITY Hotel

Property: SKYCITY Hotel
Address: Corner Victoria & Federal Streets, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Auckland
#7 Romantic Hotel in Auckland
#10 Luxury Hotel in Auckland
#11 Family Hotel in Auckland
#14 Business Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — SKYCITY Hotel 4.5*
Number of rooms: 323
Official Description (provided by the hotel):
Centrally located, SKYCITY Hotel facilities are top-class, rooms are spacious and the iconic Sky Tower is right on your doorstep. Choose to dine in style at one of 20 plus restaurants, café and bars and experience the thrill of the world-class Casino. Wi-Fi is complimentary. ... more   less 
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Also Known As:
SKYCITY Hotel Auckland, New Zealand

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