We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great rooms, good food, great sleep”
5 of 5 bubbles Review of SKYCITY Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
SKYCITY Hotel
Ranked #11 of 66 Hotels in Auckland
Certificate of Excellence
GreenLeadersGold level
Level Contributor
76 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Great rooms, good food, great sleep”
Reviewed 18 July 2012

The room was really nice, clean and a good size. The room size menu was extensive, which meant I could keep on working. I would most definately stay here again. If you are looking for good food, a great sleep and central location I would recommend.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Heine1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Guest Relations Manager at SKYCITY Hotel, responded to this review, 19 July 2012
Dear Heine1,

Thank you for taking the time to post your review on TripAdvisor. I am thrilled you enjoyed your stay at SKYCITY Hotel and I am sure others will benefit from your review. We look forward to welcoming you back.

Kind Regards,
Tracey Walsh
Guest Relations Manager SKYCITY Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,834 reviews from our community

Traveller rating
    792
    720
    234
    49
    39
See reviews for
275
816
118
325
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (390)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Newcastle
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 11 July 2012

Excellent rooms, lots of space. Clean and fresh and modern decor. Very friendly staff, nothing was a problem. Great place to stay and right in the heart of Auckland City.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joanne N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at SKYCITY Hotel, responded to this review, 12 July 2012
Dear Joseaart,

Thank you for your recent review on TripAdvisor. I am delighted to read you found our guest room excellent. Feedback from guests on our room refurbishment has been wonderful.

We are proud of SKYCITY Hotel and our team will be delighted to hear your feedback.

We look forward to welcoming you back in the near future.

Kind Regards,
Tracey Walsh
Guest Relations Manager SKYCITY Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 July 2012

We landed in Auckland for our honeymoon & there were welcome card & chocolates in our room...the room was excellent with soft n comfy bed...bathroom was spacious with enough of basic needs...location is the biggest plus of this hotel....you can find excellent multi cuisine restaurants to suit your budget just across the hotel...we forgot to take the special 3 pin adapter for our cell phones but purchased in from a shop opp. the hotel for 6 nzd....hotel offers the same adapter for 20 nzd...casino was top class...breakfast the next morning was a huge buffet with wide variety of choices for everyone.
Had to pay 20 nzd for overnight parking which i found to be the only minus of the stay....the hotel should offer free parking to the guests staying overnight.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MightyMohit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at SKYCITY Hotel, responded to this review, 12 July 2012
Dear MightyMohit,

Thank you for your recent review on TripAdvisor. Firstly, congratulations on your recent marriage, I am delighted to read our team assisted in making your honeymoon special and you found our guest room excellent.

I agree SKYCITY is located in an ideal position to explore Auckland City with many of Auckland’s main tourist attractions a short distance away. I am sorry you found our car parking charges to be on the expensive side. We regularly review our car charges with our competitive set and will continue to do so.

I hope you had a safe trip back to India and should you wish to discuss you visit in more detail please do not hesitate to contact me.

Kind regards,
Tracey Walsh tracey.walsh@skycity.co.nz
Guest Relations Manager SKYCITY Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tokoroa, New Zealand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 July 2012

we have stayed with skycity on numerous occassions and our last visit was excellent the room was well priced and it was very well maintained. The reception and the bag check were very friendly and efficent, this has been a huge inprovement on one of our last visits in which our car was stolen from there car park and they were less than helpful because we hadn't used there valet service.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank craig02130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at SKYCITY Hotel, responded to this review, 12 July 2012
Dear Craig02130,

Thank you for taking the time to post your review on TripAdvisor. I am pleased to read you found your recent visit to SKYCITY excellent and our front office team was friendly and efficient. I am delighted to read our team managed to change your perception of SKYCITY Hotel. We take pride in delivering excellent customer service and look forward to welcoming you back in the near future.

Should you wish to discuss your visit in more detail please do not hesitate to contact me.

Kind Regards,
Tracey Walsh tracey.walsh@skycity.co.nz
Guest Relations Manager SKYCITY Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guwahati, Assam, India
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 July 2012

The only good part of this hotel is the casino... Otherwise I personally didnt not found anything way too amazing in this hotel weather its the room or the service or i would say anything. It would be a choice of anyone who is a casino lover...otherwise there are plenty of other better option too in auckland to spend your time.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yamanagarwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at SKYCITY Hotel, responded to this review, 12 July 2012
Dear Yamanagarwal,

Thank you for your recent review on TripAdvisor. I am pleased to read you enjoyed our world-class casino. Here at SKYCITY we are all about thrilling and exciting our guests. On your next stay with us we hope you have the opportunity to experience some of our live entertainment options at bar Twenty one and Red Hummingbird. Chivas at The Deck have a quality line up of DJ and musician combinations or enjoy the chilled sounds of Spanish Guitar at Bellota. Additionally we have over 20 restaurants, cafes and bar to choose from. We are certain there is something for every taste at SKYCITY.

We hope to welcome you back should you return to Auckland.

Kind regards,
Tracey Walsh
Guest Relations Manager SKYCITY Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 8 July 2012

Recently spent one night away in the Skycity hotel after finding what appeared to be a good deal though there own website. They offered a $50 discount on dinning options, $20 free casino chips, 2 for 1 entry to the Skytower and a room for the night which on the surface seems like a pretty good deal so this was booked (Or so we thought).

Upon arriving at the hotel and navigating the fairly confusing buildings lifts we made it to the hotels front desk to check in. We unfortunately discovered the hotels reservation team had not processed our booking so after a annoying ten minutes or so we were booked in correctly. I can at least say the guy on the front desk was professional and helpful.

After finding the lift that takes you up to the hotel rooms we made our way to the hotel room. Our Disappointment with the whole experience was not helped upon entering the room. We guess that since our booking was not originally completed correctly we were given what ever room was left. This meant that we were given a room with two double beds which being a couple was rather ridiculous. Matters were not helped when we found a dirty towel on the floor of the bathroom. The overall cleanliness of the room was extremely lacking (shower floor dirty / dusty, dusty on smaller surfaces, in room guidebook greasy and stained.) While we could have complained and I am sure had some of the issues rectified, at this stage we really just wanted to get on with our night away and enjoy ourselves.

As the room included the $50 discount on dinning we booked a table at The Grill, which was amazing and worthy of taking the time to visit. This definitely increased our enjoyment of the night away.

We followed this up with the trip up the Skytower which doesn't really seem to have changed much in the last ten or so years. This does not really distract from the experience, however at $28/person can be pretty steep for what is essentially a chance to look around Auckland.

Upon returning to our room for the night, we discovered perhaps the biggest downside of the building in general - the noise. It seems a smoking area is located in the courtyard below all the rooms, and since on a Saturday night this pretty much means this includes loud drunken people having a smoke it does not bode well for a good nights sleep. We were kept up for a good hour or so by extremely loud and obnoxious laughing which again doesn't really help the image of a good place to get away for a romantic night.

While we would stay here again it would solely depend on the extras offered though deals at the time.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FlawlessStevy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at SKYCITY Hotel, responded to this review, 9 July 2012
Dear FlawlessStevy,

Thank you for taking the time to post your review on TripAdvisor. Although delighted you found our guest service representative professional and helpful on check in, I was very disappointed to read you encountered several issues during your stay with us. Please be assured this is not the high level of service our team takes pride in. I welcome you to contact me with your details in order that I can fully attend to the matter.

Kind regards,
Tracey Walsh l Guest Relations Manager l SKYCITY Hotel
Tracey.walsh@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Navi Mumbai
Level Contributor
185 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed 4 July 2012

I stayed in this Hotel on 24th June and checked out on 25th Jine.Very good location.Closer to Queens street.Hotel has excellent Facilities.Casino is biggest entertainment.One does not have to go out for this entertainment.Bell desk services are very prompt and meticulous.House keeping is courteous.Front desk worked efficiently as I have checked in after 3.00 pm,Rooms are very well maintained.Indian restaurants are near by to enjoy Indian food./delicacies.Little expensive,but worth staying to enjoy.I have no hesitation to recommend for a stay atleast for one night.This is infact my second visit to this hotel.Earlier visit ,I stayed for three days.Tower should be visite.I paid only NZ $ 18 towards entry fee as I am senior citizen.Otherwise be prepared to spend NZ $ 25 as entry fee.Overall experience is very good.

Room Tip: Pl ask for Habour view rooms.2.Please be careful when you are in Casino
See more room tips
  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bhima2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at SKYCITY Hotel, responded to this review, 6 July 2012
Dear Bhima46,

Thank you for taking the time to post your review on TripAdvisor, I am delighted that you enjoyed your stay and took to the time to explore SKYCITY while visiting. I will certainly pass on your positive feedback to our team.

Thank you also for your room tip, our Harbour View Rooms certainly offer wonderful views.

We hope to welcome you back in the near future.

Kind Regards,
Tracey Walsh
Guest Relations Manager SKYCITY Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Auckland hotels
0.1 mi away
SKYCITY Grand Hotel
SKYCITY Grand Hotel
#4 of 66 in Auckland
2,399 reviews
0.4 mi away
Sofitel Auckland Viaduct Harbour
0.5 mi away
Pullman Auckland
Pullman Auckland
#13 of 66 in Auckland
2,183 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
The Langham, Auckland
The Langham, Auckland
#5 of 66 in Auckland
4,056 reviews
0.3 mi away
Grand Millennium Auckland
0.1 mi away
Crowne Plaza Auckland
Crowne Plaza Auckland
#10 of 66 in Auckland
1,691 reviews
Show Prices
Show Prices
Show Prices

Been to SKYCITY Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about SKYCITY Hotel

Property: SKYCITY Hotel
Address: Corner Victoria & Federal Streets, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Auckland
#8 Romantic Hotel in Auckland
#10 Luxury Hotel in Auckland
#12 Family Hotel in Auckland
#14 Business Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — SKYCITY Hotel 4.5*
Number of rooms: 323
Official Description (provided by the hotel):
Centrally located, SKYCITY Hotel facilities are top-class, rooms are spacious and the iconic Sky Tower is right on your doorstep. Choose to dine in style at one of 20 plus restaurants, café and bars and experience the thrill of the world-class Casino. Wi-Fi is complimentary. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Odigeo, Agoda, Traveltool, S.L.U., TripOnline SA, TravelUp, Evoline ltd, Cancelon and HotelQuickly so you can book your SKYCITY Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
SKYCITY Hotel Auckland, New Zealand

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing