We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not bad for a short visit”
Review of SKYCITY Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
SKYCITY Hotel
Ranked #11 of 67 Hotels in Auckland
Certificate of Excellence
GreenLeadersGold level
Sydney, Australia
Level Contributor
99 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Not bad for a short visit”
Reviewed 5 August 2012

Stayed here on way back from Bora Bora (amazing!! - see my reviews) for an overnight stay before next evening flight back to Australia. Arrived quite late in evening and were taken straight to hotel.

Check-in was very smooth but the staff weren't very attentative at showing you where your room was - it was up to you. They just pointed to the many lifts and you had to work it out from there, which was a little frustrating after a long flight.

The room itself was quite basic (Harbour View) but very comfortable. Bathroom needed a bit of a revamp though. Breakfast was included which was a nice buffet set-up, all food warm and fresh, but did seem like a bit of a cafeteria to me. We got late check out as our flight wasn't until 6pm and they didn't charge us any extra for that, which we appreciated.

Overall, decent hotel with average accommodation, but we were a little disapppointed here and there.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank casula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Guest Relations Manager at SKYCITY Hotel, responded to this review, 5 August 2012
Hi Casula,

Thank you for taking the time to post your review on trip advisor. I was delighted to read our team were able to assist you with a late check out free of charge. Please be assured our team have received your comments regarding the lack of a detailed explanation as to where our guest rooms are located on check in. I am sorry for any hassle this caused you during your stay. Please be assured your comments will be used as a coaching tool with our team.

You will be pleased to know that we are in the planning stages of undergoing a bathroom refurbishment, which should begin in the not too distant future.

Should you wish to discuss your visit in more detail please do not hesitate to contact me.

Kind regards,
Tracey Walsh tracey.walsh@skycity.co.nz
Guest Relations Manager SKYCITY Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,883 reviews from our community

Traveller rating
    810
    744
    240
    49
    40
See reviews for
285
832
122
338
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (400)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Queensland
1 review
Reviewed 3 August 2012

I stayed early July 2012. The staff were generally helpful, clean rooms, comfy beds, good service and surroundings. Very, very good Pool area. Exceptionally quiet. The breakfast buffet was one of the best I have encountered.

I will definitely stay again.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank patrickokeefe8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Guest Relations Manager at SKYCITY Hotel, responded to this review, 5 August 2012
Dear patrickokeefe8,

Thank you for taking the time to post your review on TripAdvisor. I am delighted you enjoyed your stay and in particular your comments regarding our breakfast buffet. I will certainly pass on your positive feedback to our team

We look forward to welcoming you back when you return to Auckland City.

Kind Regards,
Tracey Walsh
Guest Relations Manager SKYCITY Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, NZ
Level Contributor
229 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed 3 August 2012

I stayed here recently just for one night when visiting some Auckland customers and found it to be good. Modern rooms, which still feel and smell fresh, mine was overlooking an internal courtyard which had benching and was used by a few smokers (fair enough but a bit off-putting). The bathroom was big enough and there were nice toiletries (East Day Spa), which also has a concession in the Grand Hotel opposite. Difference between the two is that the Grand (is grander!) and a little more upmarket. The Skycity Hotel is a casino hotel.I did not go so cannot comment but the place was buzzing and lively and seemingly open all hours.

I ate in two places: the Chinese restaurant which lacked ambience and was hellishly noisy as it is housed on the 1st floor atrium which is the main thoroughfare of the hotel with lifts, stairways and escalators running through it. It's boomy and echoes. If you are looking for a place to eat that is quiet don't come here, but if you are here to gamble and in a group it would be just fine. Food was nice though and service good; professional but not warm. Usual hotel prices $25-40 for a main course.

I also had breakfast downstairs in the atrium lobby. I preferred this. The food was good, I had the pancakes with bacon and banana and there's a nice selection of juices and coffee. Price wise this was around $15-$20 for a main breakfast course.

I slept well but that was because of my ear plugs. Remember that this is a 24/7 place and people will be coming to and from the casino at all hours. Most folk are sadly not considerate when they return home - so bring earplugs if you wish to ensure a decent sleep. Bed comfortable and would recommend for 1 night.

Would probably choose elsewhere if I was not interested in the casino side of things. I also visited the Grand opposite and that was a much more quiet, calm and leisurely affair - so choose wisely when you see the Skycity brand and plump for the Grand if your budget allows...

Room Tip: Ask for a high floor, harbour facing
See more room tips
  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Minkamonka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Guest Relations Manager at SKYCITY Hotel, responded to this review, 7 August 2012
Dear Minkamonka,

Thank you for taking the time to post your review on Trip Advisor. I was pleased to read your positive comments regarding our guest room and bathroom.

Here at SKCITY we are all about thrilling and exciting our guests. Even if the casino is not your cup of tea we have a number of other entrainment options. On your next stay with us we hope you have the opportunity to experience some of our live entertainment. We have late night DJs and great live bands at bar Twenty one and Red Hummingbird. Chivas at The Deck have a quality line up of DJ and musician combinations or enjoy the chilled sounds of Spanish Guitar at Bellota

I was disappointed to hear you experienced noise disruption during your stay with us. I would like to extend to you my sincere apologies. We take all noise complaints very seriously and as soon as a member of our staff is notified of a disturbance we look to resolve this straight away.

We have a number of guests who prefer our courtyard rooms as this allows them easy access to our courtyard. I welcome you to contact me with your details to allow me to update your guest profile requesting you are not allocated a courtyard room on future visits.

Should you wish to discuss your visit in more detail please do not hesitate to contact me.

Kind regards,
Tracey Walsh tracey.walsh@skycity.co.nz
Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Piha, New Zealand
Level Contributor
115 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 30 July 2012

I stayed at Sky City recently on a business trip, I got into y room and thought what a nice room, but why are the curtains closed the way I am facing I should be looking west up the harbour. I opened the curtains to find out why a wall was positioned in front of the window.

If I had been staying here as a visitor to Auckland I would have been disappointed with this. As it was due to the conference I was only using the room for the bed, which was comfortable.

Room Tip: Make sure if you are booking in a room to ensure that if you are after a view that you ask for a roo...
See more room tips
  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Piharian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Guest Relations Manager at SKYCITY Hotel, responded to this review, 7 August 2012
Dear Piharian,

Thank you for your recent review on TripAdvisor. I was pleased to read you found our bed comfortable. Please note we do not advertise as a waterfront property. We do have a range of Harbour view Twin and King rooms and I welcome you to book one of these type of rooms on a future stay.

Should you wish to discuss your visit in more detail please do not hesitate to contact me.

Kind regards,
Tracey Walsh tracey.walsh@skycity.co.nz
Guest Relations Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Otaki, Wellington, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 July 2012

Had a great stay and was made feel very welcome and nothing was too much trouble for the staff. Friendly and the room was great. Really liked the valet parking and room service was awesome anytime of night.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kellie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Guest Relations Manager at SKYCITY Hotel, responded to this review, 2 August 2012
Dear Kellie C,

Thank you for taking the time to post your review on TripAdvisor, I am delighted you enjoyed your stay and will certainly pass your positive feedback onto the team.

We take pride in delivering excellent customer service and look forward to welcoming you back in the near future.

Kind regards,
Tracey Walsh
Guest Relations Manager SKYCITY Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 26 July 2012 via mobile

I spent one night here after two weeks of camping. I needed an affordable place where I could relax, see the city and sleep soundly. It was perfect!
Great location with lots to do in the area. Great rooms with really comfy big beds.
Front desk was a little hard to work with as they couldn't find my reservation and then told me they were full, but they ended up finding me after all.

Overall I would definitely recommend staying here.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Noracn22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Guest Relations Manager at SKYCITY Hotel, responded to this review, 5 August 2012
Dear Noracn22

Thank you for your recommendation on Trip Advisor. I am pleased to read you were able to relax and have a sound sleep in our guest room. After two weeks of camping I would imagine this would be bliss. I agree SKYCITY is perfect base to explore Auckland City from. I hope you were able to enjoy enjoy some of Auckland's great attractions. Should you wish to discuss you visit in more detail please do not hesitate to contact me.

Kind regards,
Tracey Walsh tracey.walsh@skycity.co.nz
Guest Relations Manager SKYCITY Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tauranga, New Zealand
Level Contributor
5 reviews
Reviewed 26 July 2012

I recently attended a conference and stayed at SkyCity Auckland.
The conference went exceptionally well and my accommodation was great.
I couldn't recommend SkyCity more highly. I also found the best deals for staying on their own website.
For eating (even though I didn't use the casino), was the noodle bar on the Casio floor, quick, yummy, affordable food.

Room Tip: H1 was great if you like a lower floor room, very quiet and a nice area outside the room.
See more room tips
  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tintintom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Guest Relations Manager at SKYCITY Hotel, responded to this review, 5 August 2012
Dear Tintintom,

Thank you for your review and photos on trip advisor. I particularly liked the photo of our lobby area. I was thrilled to hear your conference went exceptionally well and you enjoyed our guest room. Thank you for your recommendation of our deli & noodle bar. Please be assured I have feedback your comments to our food and beverage manager.

We take pride in delivering excellent customer service and look forward to welcoming you back in the near future.

Kind regards,
Tracey Walsh
Guest Relations Manager SKYCITY Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Auckland hotels
0.1 mi away
SKYCITY Grand Hotel
SKYCITY Grand Hotel
#4 of 67 in Auckland
2,451 reviews
0.4 mi away
Sofitel Auckland Viaduct Harbour
0.1 mi away
Crowne Plaza Auckland
Crowne Plaza Auckland
#10 of 67 in Auckland
1,731 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Grand Millennium Auckland
0.6 mi away
The Langham, Auckland
The Langham, Auckland
#5 of 67 in Auckland
4,195 reviews
0.1 mi away
Rydges Auckland
Rydges Auckland
#15 of 67 in Auckland
2,025 reviews
Show Prices
Show Prices
Show Prices

Been to SKYCITY Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about SKYCITY Hotel

Property: SKYCITY Hotel
Address: Corner Victoria & Federal Streets, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Auckland
#7 Romantic Hotel in Auckland
#10 Luxury Hotel in Auckland
#11 Family Hotel in Auckland
#14 Business Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — SKYCITY Hotel 4.5*
Number of rooms: 323
Official Description (provided by the hotel):
Centrally located, SKYCITY Hotel facilities are top-class, rooms are spacious and the iconic Sky Tower is right on your doorstep. Choose to dine in style at one of 20 plus restaurants, café and bars and experience the thrill of the world-class Casino. Wi-Fi is complimentary. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Ebookers, Hotels.com, Evoline ltd, Odigeo, Agoda, Ctrip TA, Priceline, TripOnline SA, Traveltool, S.L.U., HotelQuickly, getaroom.com and Cancelon so you can book your SKYCITY Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
SKYCITY Hotel Auckland, New Zealand

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing