We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“OK Hotel, Nothing Special”
Review of SKYCITY Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
SKYCITY Hotel
Ranked #12 of 66 Hotels in Auckland Central
Certificate of Excellence
GreenLeadersGold level
Reviewed 16 February 2014

The hotel was clean but a little dated and tired. In talking with other guests, we felt that some comments on Tripadviser had greatly over-rated this property. Would rather stay somewhere else if coming to Auckland again. We stayed for two nights to enjoy the city prior to joining a cruise. The gambling focus if hotel was not glamorous, but somewhat seedy.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Trip101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Ida Uea, Hotel Administrator at SKYCITY Hotel, responded to this reviewResponded 17 February 2014

Dear Trip101,

Thank you for your review following your recent visit to SKYCITY Hotel. I am disappointed our facilities did not meet your expectations and I welcome you to contact me directly to discuss your stay in further detail.

I look forward to hearing from you.

Kind regards,
Ida
Hotel Administrator
Ida.uea@skycity.co.nz

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,933)
There are newer reviews for SKYCITY Hotel
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,064 - 1,070 of 1,933 reviews

Reviewed 15 February 2014

The rooms are comfortable and have climate control (which is hard to find in New Zealand). They are also fairly spacious, especially for the location. The Japanese restaurant next door is one of the best places I've eaten in this country, and East Day Spa (at the ground level) is fantastic. Given the great amenities and the reasonable price, this is an excellent choice hotel.

Room Tip: Book a massage at the spa!
  • Stayed: October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Houstonian12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Ida Uea, Hotel Administrator at SKYCITY Hotel, responded to this reviewResponded 17 February 2014

Dear Houstonian12,

Thank you for your review of SKYCITY Hotel on TripAdvisor. I trust you have returned home safely and enjoyed your visit to Auckland, New Zealand.

I am thrilled you enjoyed your experience at MASU, our exciting new Japanese robata restaurant and bar designed by well-know chef Nic Watt. MASU brings atmosphere, passion and a contemporary twist to the traditional robata style of cooking over an open charcoal grill. A truly unique dining experience in the heart of Auckland.

My team and I look forward to welcoming you back to SKYCITY Hotel in the near future.

Best wishes,
Ida

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2014

This is quite a nice place with large well-furnished rooms. It's in a good location right next to the Auckland Sky Tower.

Note that the Bell Captain & his team can easily become overwhelmed when presented with multiple check-ins & provide very poor service under those conditions, so it may be best to just take your own bags to your room.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jdeppman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Ida Uea, Hotel Administrator at SKYCITY Hotel, responded to this reviewResponded 17 February 2014

Dear Jdeppman,

Thank you for your review of SKYCITY Hotel. My team and I are pleased you were impressed with our rooms and our convenient central location.

Here at SKYCITY Hotel we strive to provide an exceptional guest experience and I welcome you to contact me directly with details of your stay so I may investigate your check in experience appropriately.

Kind regards,
Ida
Hotel Administrator
Ida.uea@skycity.co.nz

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2014

We stayed at skycity 4 years ago on our way through Auckland, and having a nice experience, booked again for a 5 night stay. It was somewhat disappointing this time around finding they have removed the gym, pool and breakfast buffet. Not very forward thinking removing amenities! It is becoming borderline as well for some renovations for the prices they are charging. Carpets for sure. You can walk most anywhere and everywhere from the location which is a bonus. Overall still okay, but next time in Auckland we will search for somewhere new.

Room Tip: We had a deluxe room facing the harbour. Not worth it, as you can barely see a bit of the water.
  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Kozars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Ida Uea, Hotel Administrator at SKYCITY Hotel, responded to this reviewResponded 17 February 2014

Dear Kozars,

Thank you for your TripAdvisor post. I trust you have returned home safely and had a wonderful experience in New Zealand.

I appreciate there have been a number of changes to SKYCITY Hotel since your visit 4 years ago, such as the removal of our pool and sauna facilities. However, I am pleased to inform you we do have a cardio room and buffet restaurant which were relocated following our hotel refurbishment 3 years ago. Our new cardio room (located on Hotel 4) is equipped with a range of modern cardio equipment and the addition of free weights in the near future. Additionally, Fortuna buffet restaurant is located on Level 3 of SKYCITY, as outlined throughout the hotel and complex.

We hope to welcome you back to SKYCITY Hotel in the future.

Best wishes,
Ida

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2014

My husband and I stayed at the Skycity for 3 nights in January and had a great experience. Our king, city view room also looked at the water. It was spacious, nicely furnished, clean, and quiet. The staff and, especially the concierge staff, went out of their way to help with directions, restaurant suggestions, and switching dates on a Waiheke Island cruise due to bad weather. They also arranged for a courier to deliver a passport that one of our traveling companions left in his hotel room. From the hotel, the wharf and many downtown activities are a short walk away. We could buy coffee and a sweet roll in the coffee bar for NZ$5 (a bargain) and had access to computers near our room. The price for this level of lodging and service was very fair. Don't miss the view from the Sky Tower which is attached to the hotel!

Room Tip: Ask for a city or water view room
  • Stayed: January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank SusanI297
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Ida Uea, Hotel Administrator at SKYCITY Hotel, responded to this reviewResponded 10 February 2014

Dear Susan,

Thank you for your review on TripAdvisor. Here at SKYCITY Hotel we strive to provide our guests with an exceptional guest experience and I am delighted you were able to experience this.

I have shared your positive comments with our team who were thrilled to receive them.

Once again, thank you for your review and we look forward to your return to SKYCITY Hotel should you return to Auckland, New Zealand.

Best wishes,
Ida

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2014

i stayed for 2 nights from jan 1st to jan 3rd, 2014 prior to my cruise. i arrived at 9am and was told my room would be ready after one so i checked my bags, came back at one and the room was ready. it was a nice spacious room with free wi-fi. the hotel has a casino in it, several restaurants and plenty of coffee shops and places to eat nearby. the staff was courteous and helpful. the gym is small but adequate and is free as well. the hotel is just a few blocks from the main shopping street which takes you to the harbor. it is about a 15 minute walk to the harbor. taxies are outside as is one of the free loop buses that take you around the city. the room cost was quite reasonable and all in all, it was a wonderful place to stay.

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank blustig77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Ida Uea, Hotel Administrator at SKYCITY Hotel, responded to this reviewResponded 10 February 2014

Dear blustig77,

Thank you for taking the time to review your New Year stay at SKYCITY Hotel. I trust you have returned home safely with wonderful memories from your cruise.

I am pleased our staff were able to assist in checking you in following your early arrival. Please feel free to advise an early arrival time when booking, as we will do our best to fulfil that request if possible on the day.

As well as an exciting Casino and over twenty restaurants and bars, SKYCITY is home to the iconic Sky Tower. With 360º views of Auckland city and two appetizing restaurants, the Sky Tower is definitely a must see.

We look forward to welcoming you back to SKYCITY Hotel should you return to Auckland, New Zealand.

Kind regards,
Ida

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2014

Skycity hotel is in a good location,only a couple of blocks from the Airport bus stop,but up a very steep hill which makes it a little difficult if you have a large case to pull.As the hotel is also part of the casino complex it can seem a bit impersonal but there is always a lively buzz.
The room was fine,with all the usual amenities,including wifi and the bed was very comfortable.Although there were roadworks outside,they did not disturb sleep.I did not use the restaurant facilities as there are plenty of local places to eat.
I thought the hotel was good value for the money and would stay here again if I was in Auckland.

Stayed: January 2014, travelled solo
Thank sagittarius7Middx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Ida Uea, Hotel Administrator at SKYCITY Hotel, responded to this reviewResponded 10 February 2014

Dear Sagittarius7Middx,

Thank you for your post on TripAdvisor. I trust you have returned home safely and had an enjoyable stay in Auckland, New Zealand.

Here at SKYCITY we have one of the best central locations in Auckland allowing ease of access to the CBD and waterfront. As an alternative to the Airbus (which picks up and drops off on Queen St), our staff will be more than happy to assist in booking an airport shuttle to or from the airport, leaving and arriving right outside our hotel entrance.

We look forward to welcoming you back to SKYCITY next time you visit Auckland.

Best wishes,
Ida

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Auckland Central hotels
0.1 mi away
SKYCITY Grand Hotel
SKYCITY Grand Hotel
#4 of 66 in Auckland Central
2,524 reviews
0.3 mi away
Grand Millennium Auckland
Grand Millennium Auckland
#13 of 66 in Auckland Central
4,310 reviews
0.4 mi away
Sofitel Auckland Viaduct Harbour
Sofitel Auckland Viaduct Harbour
#3 of 66 in Auckland Central
2,860 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Crowne Plaza Auckland
Crowne Plaza Auckland
#9 of 66 in Auckland Central
1,783 reviews
0.1 mi away
Rydges Auckland
Rydges Auckland
#11 of 66 in Auckland Central
2,127 reviews
0.2 mi away
CityLife Auckland
CityLife Auckland
#8 of 66 in Auckland Central
1,266 reviews
Show Prices
Show Prices
Show Prices

Been to SKYCITY Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about SKYCITY Hotel

Address: Corner Victoria & Federal Streets, Auckland Central, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Auckland Central
#7 Romantic Hotel in Auckland Central
#11 Family Hotel in Auckland Central
#11 Luxury Hotel in Auckland Central
#14 Business Hotel in Auckland Central
Price Range: £100 - £256 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — SKYCITY Hotel 4.5*
Number of rooms: 323
Official Description (provided by the hotel):
Centrally located, SKYCITY Hotel facilities are top-class, rooms are spacious and the iconic Sky Tower is right on your doorstep. Choose to dine in style at one of 20 plus restaurants, café and bars and experience the thrill of the world-class Casino. Wi-Fi is complimentary. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Hotels.com, Ctrip TA, Odigeo, TripOnline SA, Ebookers, HotelQuickly, Cancelon, Evoline ltd, 5viajes2012 S.L. and getaroom.com so you can book your SKYCITY Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
SKYCITY Hotel Auckland, New Zealand

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing