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“Modern hotel, helpful staff”
Review of SKYCITY Hotel

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SKYCITY Hotel
Ranked #11 of 67 Hotels in Auckland
Certificate of Excellence
GreenLeadersGold level
Chelmsford, United Kingdom
Level 6 Contributor
329 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
“Modern hotel, helpful staff”
Reviewed 29 March 2014 via mobile

We stayed in this hotel on arrival in New Zealand. We arrived at about 9.30am after over 24 hours on a plane. Obviously check-in in hotels is usually at 2pm so we really appreciated the fact that the reception staff arranged for us to get our room at 10am, after we's had a coffee.
The porters and concierge were unfailing helpful and courteous.
Our room was modern and comfortable. Cleanliness was a bit slapdash, however, and checking of the minibar was inefficient. I had to point out that items were missing (I didn't want to be charged for the items). On checkout the charges were completely inaccurate but they took our word and charged us only for the items we had had.
Breakfast was of good quality and there was a good choice.
There is a casino (which did not interest us) and the Skycity Tower, which is well worth a visit.
There is valet parking (at a charge, I think).
If we returned to Auckland we would stay here again.

Stayed February 2014, travelled as a couple
Helpful?
Thank Maureen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Ida Uea, Hotel Administrator at SKYCITY Hotel, responded to this review, 30 March 2014
Dear Maureen,

Thank you for your TripAdvisor post. I trust you are having a wonderful time in New Zealand. I am thrilled our team were able to assist you with an early check in following your long flight.

Our Valet Parking service is a very convenient and efficient parking option for a small fee of $35 per 24hrs. Our helpful concierge team will have your vehicle ready at our front door whenever you need it.

I am disappointed to read about the mini-bar issues you experienced and rest assured, our management team are reviewing this to ensure this is not repeated in the future. I am pleased our team charged you correctly on departure.

My team and I are delighted you would like to return to SKYCITY Hotel in the future and we hope you have the opportunity to do so.

Best wishes,
Ida
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Whangarei, New Zealand
Level 6 Contributor
104 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 29 March 2014

This was not our first stay here and it won't be our last!. Right from the very minute you drive up till you drive away the service is outstanding. The rooms are very comfortable and well appointed. Room service meals are just divine and arrive promptly on a table that has a leaf that folds out, perfect for in room dinning. The breakfast in the Fortuna is great value for money. The atmosphere of the hotel is electric. The location is great, we had a short walk to Britomart to catch the train to Eden Park for the rugby..so simple and hassle free. Used trivago to find the best price for this hotel, A LOT cheaper than booking directly with the hotel and better availability when booking close to intended date of stay.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cynthia k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Ida Uea, Hotel Administrator at SKYCITY Hotel, responded to this review, 1 April 2014
Dear Cynthia,

Thank you for your review on TripAdvisor. I am thrilled to receive your wonderful feedback and have shared your lovely comments with our team members. I trust you had a great time at the rugby and our central location with ease of access to public transport, definitely makes SKYCITY a great accommodation option for such an occasion.

Feel free to visit our website to view our exciting hotel packages such as the new ‘Ultimate Night In Package’ available for the month of April. Starting from $179.00, put your feet up with a 1kg tin of New Zealand Kettle Korn and unlimited in-room movie’s for the night. A great way to spend an ultimate night in here at SKYCITY Hotel.

I look forward to welcoming you back in the future, perhaps for the next big game.

Best wishes,
Ida
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Edmonton, Canada
Level 4 Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 March 2014

Lovely clean comfortable spacious room but watch your prices. There was a popular concert in Auckland scheduled for the date we needed accommodation. Unfortunately supply vs demand pushed the price $100 above what the room would normally go for. Staff is very efficient and friendly. This hotel is well located within walking distance of Queen Street - the major shopping district, restaurants, the harbor and fun attractions - like the sky jump from the Sky Tower. Casino and large buffet are also within this hotel as well as the I Center for booking transportation or tours etc. to locations like The Bay of Islands. Take the airport shuttle to and from your hotel for less than $40 for two one way - vs a $90 taxi. For a change, enjoy the fresh roasted chicken and mashed potatoes across the street in a small cafe. Very reasonable price and the 1/2 size portion will suffice.

Room Tip: Street noise did not appear to be a problem in the rooms beginning as low as the third floor and our...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Retired28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Ida Uea, Hotel Administrator at SKYCITY Hotel, responded to this review, 30 March 2014
Dear Retired28,

Thank you for your TripAdvisor post following your recent visit to SKYCITY Hotel. I am pleased you had an enjoyable visit and had the chance to sample some of our twenty restaurants and bars within the SKYCITY complex. The Federal Deli does have a mouth-watering roast chicken option among many more delicious meals.

Over busier periods, such as concerts or sporting events, our occupancy is very high along with the majority, if not all CBD Hotels. This in turn affects the best available rate to reserve a room, however, please rest assured this is in line with the market rate. Here at SKYCITY Hotel we do offer competitive pricing.

We look forward to welcoming you back to SKYCITY Hotel in the near future.

Kind regards,
Ida
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Swindon, United Kingdom
Level 3 Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 March 2014

We stayed here for two nights in February,it was our first stay of a 19 night tour of New Zealand.
We used the Super Shuttle from the airport, under $40 & to the hotel door.
On arriving at the hotel our room was ready, a couple of hours before the check in time. We had arrived from HK so really pleased to be able to go straight to the room.
Our room was a premium King Harbour View room. We had a good view, the room was very modern, it had a massive comfortable bed. the toiletries in the bathroom were of a high standard.
We had one breakfast in the hotel,approx £11 per person. It was self service with plenty of choices.
We had an evening meal in the Orbit 360 Restaurant, it was fantastic. For NZ$69 per person, you select dishes from three courses, and they are all wonderful. Drinks were a little pricey, but not extortionate. An added bonus to booking a table is that you get 45 mins pre dinner viewing on the viewing levels. ( you would otherwise have to pay an entry fee to the tower).
Auckland itself is a great city. We would recommend Fullers Auckland Harbour Cruise. For $40 per person you have a cruise of the harbour, a brief stop at Rangitoto Island and you are given a free return ticket for Devonport. the ticket can either be used the same day or any other. We chose to go the same day as our time was limited. Devonport is a lovely place, and if you can manage to climb Mount Victoria(large hill) the views are amazing.

Room Tip: Choose a high floor with harbour view
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jackieshols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Ida Uea, Hotel Administrator at SKYCITY Hotel, responded to this review, 30 March 2014
Dear jackieshols,

Thank you for taking the time to review your recent visit to SKYCITY Hotel. I trust you had a wonderful journey around New Zealand and had a safe return trip to the United Kingdom.

I am pleased our team were able to accommodate your early check in after arriving from Hong Kong. Our guaranteed check in is 3pm, however, our helpful staff will do their best to check guests in earlier where possible, and I am thrilled you were looked after.

I can see you had a very productive two day visit to Auckland City and I am sure fellow travellers will appreciate your great advice. Our helpful concierge team will also provide local knowledge and ideas to make your visit that much more special.

My team and I look forward to welcoming you back to SKYCITY Hotel in the future should you return to Auckland, New Zealand.

Kind regards,
Ida
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New Plymouth, Taranaki, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 March 2014 via mobile

From the moment we walked inside we were made to feel special. The staff were very attentive and everything was laid on. Efficiency is obviously a strength here. The room was huge and decor top notch. Meals were devine. Nothing was missed. Pricey but worth every cent!

Stayed March 2014, travelled as a couple
Helpful?
Thank Leif W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Ida Uea, Hotel Administrator at SKYCITY Hotel, responded to this review, 27 March 2014
Dear Leif,

Thank you for your TripAdvisor review. My team and I are thrilled to receive your feedback following a brilliant stay. We have a great team here at SKYCITY who strive to provide an exceptional experience to each and every one of our guests and I am pleased you received this.

We look forward to welcoming you back for another ‘pampered’ experience here at SKYCITY Hotel.

Many thanks,
Ida
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Plainfield, Illinois
2 reviews
Reviewed 26 March 2014 via mobile

Spent a week here. Great service and great location. Valet parking was a little expensive, but expected, for parking in the center of the city. Staff were helpful and the restaurant buffet is highly recommended.

Stayed March 2014, travelled as a couple
Helpful?
Thank chicago_aussie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Ida Uea, Hotel Administrator at SKYCITY Hotel, responded to this review, 27 March 2014
Dear Chicago_aussie,

Thank you for your review following your week long stay here at SKYCITY Hotel. My team and I are delighted you had an enjoyable visit and enjoyed the Fortuna Buffet Restaurant.

As an alternative to Valet Parking, we do offer a $20 one exit parking ticket to our guests. This option is beneficial if you are not planning on using your vehicle frequently during your stay as you only need to pay when you exit the car park. However, our Valet Parking service is a convenient and cost effective option for guests that are using their vehicles on a regular basis.

I trust you have had a safe journey home and we look forward to welcoming you back in the future.

Best wishes,
Ida
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level 6 Contributor
118 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 26 March 2014

We decide to come back and re-stay at the Sky City Hotel once again. On this occasion we had a fantastic stay. We were upgraded and placed in a room right at the far end of the corridor ( which ensured an exceptionally quiet room with NO noise ). We also enjoyed a gorgeous Lunch up at the Orbit revolving restaurant. The included morning breakfast at Fortuna was also a sumptuous feast - a great spread!! My hearty Thanks to the General Manager ( Ida ) for ensuring our stay was simply perfect :)

Room Tip: Ewquest a room far away from the Elevators and passing foot traffic....
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Ida Uea, Hotel Administrator at SKYCITY Hotel, responded to this review, 27 March 2014
Dear Jon,

Thank you very much for your recent review. I am thrilled your return visit was fantastic. Being in a room at the end of our corridors is definitely quieter due to minimal foot traffic in passing, we will be sure to allocate you similar rooms in the future.

Enjoying a delicious meal in one of our lovely Sky Tower Restaurants (Orbit or Sugar Club) is definitely a must do when visiting Auckland and I am pleased you had the chance to experience this.

Thank you for your kind words, the team and myself were delighted to receive your feedback and we look forward to your next visit.

Best wishes,
Ida
Hotel Administrator
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Additional Information about SKYCITY Hotel

Property: SKYCITY Hotel
Address: Corner Victoria & Federal Streets, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Auckland
#7 Romantic Hotel in Auckland
#10 Luxury Hotel in Auckland
#11 Family Hotel in Auckland
#14 Business Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — SKYCITY Hotel 4.5*
Number of rooms: 323
Official Description (provided by the hotel):
Centrally located, SKYCITY Hotel facilities are top-class, rooms are spacious and the iconic Sky Tower is right on your doorstep. Choose to dine in style at one of 20 plus restaurants, café and bars and experience the thrill of the world-class Casino. Wi-Fi is complimentary. ... more   less 
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Also Known As:
SKYCITY Hotel Auckland, New Zealand

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