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“Top experience” 5 of 5 bubbles
Review of SKYCITY Hotel

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SKYCITY Hotel
Ranked #11 of 68 Hotels in Auckland
Certificate of Excellence
GreenLeadersGold level
Tauranga, New Zealand
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Top experience”
5 of 5 bubbles Reviewed 27 May 2014

We have tried other Hotels in Auckland - usually driven by location to an event we were attending - but each time we have been disappointed.
Skycity Auckland manages to put the complete stay package together each time for us. We love the decor, the ambient temperature throughout the Hotel, the check in and check out, the attitude of the staff and value for money.
So respectful.

Room Tip: 3rd floor is great on the West
See more room tips
  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denny K, Manager at SKYCITY Hotel, responded to this review, 29 May 2014
James C,

Thank you for your review, it is always nice to share feedback like yours with our team.

I look forward to welcoming you back to SKYCITY Hotel in the near future,

Denny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,812 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (385)
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English first
Rakaia
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 27 May 2014

Recently stayed here during the Sky Tower Stair Challenge..... It was a fantastic stay. Rooms where clean and tidy and very spacious, had your own little lounge area. All rooms had free Wi-Fi and the staff were extremely helpful. The dinner and breakfast buffets are great. Liked the added security that you need your room card to get the lift to go.
Definitely stay here again. Was central and within walking distance of viaduct.

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Taz-phoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denny K, Manager at SKYCITY Hotel, responded to this review, 29 May 2014
Taz -Phoenix,

It was an absolute pleasure looking after you and your collegues, I hope you managed a good time up the tower.

I look forward to seeing you all back here next year for the challenge,

Regards,

Denny Keane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
187 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

Unfortunately, I only had one night at the hotel and had to get up in the middle of the night to leave for the airport. However, I found the room to be very nice, definitely casino type decor. It was roomy and had two beds and a chaise longue, safe, free Wi-Fi in the room, a fixed shower in the tub. The tub was low so that it was easy to get in and out of. The dinner buffet was excellent, so many choices. Staff was very friendly and couldn't have been more helpful.

  • Stayed November 2013, travelled solo
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LJV1515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denny K, Manager at SKYCITY Hotel, responded to this review, 29 May 2014
LJV1515,

I am glad you enjoyed your brief stay with us, we constantly review and evaluate our service offering look at opportunities to bring technology in to steam line our service delivery.

I do hope we have the opportunity to have you back to explore a little bit more of Auckland as it truly is one of the most beautiful cities.

Regards,

Denny Keane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland
Level Contributor
121 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
1 of 5 bubbles Reviewed 26 May 2014 via mobile

So disappointed. Locked out if room on return from breakfast just before 10am when checkout is 11am. Housekeeping let us in, no questions asked. Other couples on same floor had the same problem. Waited 15 minutes for the ONE elevator which was working. Signs saying elevators were being redone but this is not acceptable. Gave up waiting after 2 lifts went past full of guests checking out so no chance if getting in. Ended up using stairs which was a little concerning given we didn't know if we could get out at the bottom. In arriving at reception to checkout there was a huge queue. So frustrating for everyone.

Rooms: these look very tired and are grubby. It really doesn't take much to get staff to scrub walls and grouting every few months in the bathroom. They really were quite filthy. We had room 169. There were also lots of small children running around the hallway. I'm not sure who they belonged to - perhaps housekeeping staff?? A bad look.

We had parked our car using valet ($35 so not cheap) and in leaving handed over the ticket. We went back to reception to checkout and on retuning to the car which was now waiting just collected the keys, hopped in and drove away. Nobody checked it see if it was our Mercedes!! So no check when housekeeping let us into our room, and now no check to see if we actually owned the car. Unbelievable!

All-in-all would not return.

Stayed May 2014, travelled as a couple
Helpful?
Thank DCBAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denny K, Manager at SKYCITY Hotel, responded to this review, 29 May 2014
Dear DCB Auckland,

I was disappointed to read your feedback on Tripadvisor, firstly please accept my apology in regards to the time it took to access the lifts, on the day in question for a period of time 2 of our 4 lifts broke down and as you mentioned one lift is currently having a system upgrade, please understand this isn’t a normal standard and further safe guards have been sort from the supplier to ensure this will not happen again. I must also apologise for the housekeeper letting you back into your room, the housekeepers have been fully trained in the handling of such but have failed to act inline with hotel policy on this occasion, I have followed this up with our housekeeping management and we are currently re training the team.

We are a family friendly hotel, we have families stay with us quiet regularly, I do not feel it is appropriate to respond to the children in question being children of employee's.

We offer a number of parking options at SKYCITY, the valet option taken on this stay has been price matched with all of our competitors and is the same price as all. We are lucky enough to offer self parking in the car park below the casino at a reduced rate.

Our concierge and driveway staff are linked together by ear piece and radio, they constantly inform each other of guest movement and cars owners, the hypothetical you mention in regards to your Mercedes does have significant safe guards around it and has never presented an issue for the hotel.

I do apologies for the detail of my response but in some areas I felt I had to clarify some of the points in your review.

I would be happy to discuss this further with you, I am contactable at denny.keane@skycity.co.nz

Regards,

Denny Keane
Hotel Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane
Level Contributor
220 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
4 of 5 bubbles Reviewed 24 May 2014

Stayed here for 3 nights. We got a complimentary upgrade to a suite which was wonderful. The suite was so spacious and really well decorated. Very happy. The location is excellent, so close to restaurants, the mall and a nice walk to the Viaduct. I would definitely stay here again.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank NicoleBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denny K, Manager at SKYCITY Hotel, responded to this review, 29 May 2014
Nicole,

Thank you for sharing your recent experience at SKYCITY Hotel on Tripadvisor, we look forward to having the opportunity to welcome you back one day in the near future.

Regards,

Denny Keane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bonn, Germany
Level Contributor
64 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 19 May 2014

Hotel is located right in town and also next to Auckland Tower. There is a casino on sight. Friday night is quite busy. The room and amenities are excellent. I was surprise when I walk in the room as the photos online was a bit depressing, and I made the booking based on other guest reviews and the location. The room is equipped with additional items for a cost such as toothbrush, shaving foam, and medicament. I found this to be of great importance as you do not have to go outside again, and sometimes if you are not feeling well, that can be a hassle.
Room is cleaned daily. Hotel is walking distance to a number of restaurants, asian food court, Burger King, or supermarket. Bus top is right outside or walking distance depending on where you are going. Staff is nice and efficient. Would definitely go back next time I am in Auckland.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Deevahn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denny K, Manager at SKYCITY Hotel, responded to this review, 19 May 2014
Deevahn,

Thank you for your review, I am glad you enjoyed your stay with us, In particular on our recent additions to our mini-bars and the great, central location of our Hotel.

I hope you enjoyed you time in New Zealand and one day get to visit our shores again.

Regards,

Denny Keane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
83 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 18 May 2014

Have stayed many times and always find it a great location, good rooms and pretty quiet for a busy hotel. Last few times I have noticed that the hotel is starting to look and feel a little tired. Additionally rates seem to be on the rise (maybe due to it being in such demand), especially in comparison to other hotels in the vicinity.

  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank KrisBB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denny K, Manager at SKYCITY Hotel, responded to this review, 19 May 2014
KrissBB,

Thank you for your feedback on your recent stay, we constantly work to deliver a world class facility here at SKYCITY Hotel, we are the busy hotel in NZ and one of the busiest in Australasia. We at every opportunity look to modernise our offering, recent projects have seen new Nespresso Machines, Beds, Hifi systems and Ihome's introduced into all of our suites as well as a project over winter to totally re-carpet the hotel.

I am confident of a significant lift to the look and feel of our hotel rooms and public spaces with the new investment.

I look forward to welcoming you back to SKYCITY Hotel when you are next in Auckland.

Regards,

Denny Keane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SKYCITY Hotel

Property: SKYCITY Hotel
Address: Corner Victoria & Federal Streets, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Auckland
#8 Romantic Hotel in Auckland
#10 Luxury Hotel in Auckland
#12 Family Hotel in Auckland
#14 Business Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — SKYCITY Hotel 4.5*
Number of rooms: 323
Official Description (provided by the hotel):
Centrally located, SKYCITY Hotel facilities are top-class, rooms are spacious and the iconic Sky Tower is right on your doorstep. Choose to dine in style at one of 20 plus restaurants, café and bars and experience the thrill of the world-class Casino. Wi-Fi is complimentary. ... more   less 
Reservation Options:
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Also Known As:
SKYCITY Hotel Auckland, New Zealand

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