We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Modern and convenient”
Review of SKYCITY Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
SKYCITY Hotel
Ranked #11 of 67 Hotels in Auckland Central
Certificate of Excellence
GreenLeadersGold level
Reviewed 15 June 2014

We stayed here a few nights right after arrival, and it's the perfect place to cure your jet lag and explore Auckland downtown.
The hotel is clean, modern and the concierges are exceptional helpful (thank you, Chris).
Our favorite was the Italian restaurant next door at the Grand.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sally W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denny K, Manager at SKYCITY Hotel, responded to this reviewResponded 16 June 2014

Sally W,
I am glad to read you enjoyed staying with us, Sean Connelly’s Gusto is truly and amazing dining experience and compliments the other dining options nicely. We certainly have a dining option for everyone here at SKYCITY.
I hope we have the opportunity to welcome you back to SKYCITY if your travels ever lead you back to Auckland.

Regards,

Denny Keane

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,931)
There are newer reviews for SKYCITY Hotel
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language
  • More languages

956 - 962 of 1,931 reviews

Reviewed 15 June 2014

As my partner visits the casino once a month we were entitled to a free room and car park so we took the opportunity to utilise this. Checked in at reception which was quick and easy... The lifts to our room were on a bit of a go slow... We had Room 489 (premium king street view) which upon entering, the nice king bed caught our eye!!! The room and bathroom were clean. The room was very warm so had to turn the air conditioner off which was pumping out hot air. The mini bar was well stocked and the drawer above the fridge had extras which was well stocked also.... We were surprised that the prices for mini bar and snacks were quite reasonable. (We had our own snacks and alcohol) The niggles we have is the noise from the street - workers on Fed Street, Saturday night hooligans, traffic and the police sirens every 5 minutes so if sleep is on the agenda, forget it!!! I ended up going for a late night walk. I would suggest picking another room. The next day on check out, the lifts were not working at all in which case everyone was checking out the same time.... There was a power cut so nothing was working so a few people were not happy, so to get to the car park we had to walk all the way round. We weren't fussed but there were a lot of elderly people with heavy baggage so this was an inconvenience to them.... All in all it was a pleasant stay. Would we stay again??? Maybe???

Room Tip: Try not to opt for a premium king street view.... You will never get any sleep!!!
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank muffin00762
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denny K, Manager at SKYCITY Hotel, responded to this reviewResponded 16 June 2014

Muffin00762,

Thank you for providing feedback on your recent stay at SKYCITY hotel, firstly I am glad you found the room quality, cleanliness and service you received to your liking, we spend alot of
time focusing on getting these details of a stay right.

The city block we are on experienced a power outage on Sunday morning; the problem was traced back to Vector sub station. We are a city centre hotel, while all rooms are double glazed and have significant noise reduction features from time to time an element of noise may be heard especially with emergency services around the city.

I look forward to welcoming you back to SKYCITY Hotel in the future,

Kind Regards,

Denny Keane

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2014

I stayed here for 1 night and it was mostly good. The room was large, clean and comfortable, the customer service was great and the location is perfect for down town Auckland. They even gave me a card and some chocolates as it was my birthday. However, having stayed here once many years ago, I was most disappointed to find out the roof top pool no longer exists :(

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jenna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denny K, Manager at SKYCITY Hotel, responded to this reviewResponded 16 June 2014

Jenna T,

It was great to read your feedback on your stay with us. I can confirm the outdoor swimming pool was removed around 4 years ago as part of some renovations. We did at this time build a full air conditioned cardio room as well as additional services for the Casino.

I hope we have the opportunity to welcome you back to SKYCITY if your travels ever lead you back to Auckland.

Regards,

Denny Keane

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2014

I have stayed at the hotel for business many times now and each time I really enjoy my stay (very central, great rooms, access to facilities). The last 2 times however I have to say that the staff (who are normally very helpful and pleasant) went beyond the usual.Without going through all of the extra help that the staff gave- it included being very flexible with my early check-in request (and my late check-out request), finding me some replacements for items that I had forgotten to bring and offering help and assistance without being asked at various times when it was really appreciated. Underlying all of this was the staff's great attitude and their genuine willingness to help. Looking forward to my next stay.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ScottyC73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denny K, Manager at SKYCITY Hotel, responded to this reviewResponded 16 June 2014

SJC 32,

Thank you for taking the time to highlight the service you received here at SKYCITY. The team are a very passionate and dedicated team and I have forwarded your kind words over to them.

I look forward to welcoming you back to SKYCITY Hotel in the future,
Kind Regards,

Denny Keane

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

My stay in this hotel was great! I stayed for a week and housekeeping ensured that my room was clean and well stocked. The staff in the reception were polite and friendly. When we had technical issues with our TV, it was quickly rectified.
I absolutely loved the black-out curtains which kept my room noise-free and dark, when I wanted to sleep in late.
The location is great as it was easy to find a variety of food just outside the hotel, from Mexican to Indian.
Because there were 18 of us travelling together, the cosy corners located on each floor allowed as to have discussions comfortably. Overall great experience:)

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Shareefah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denny K, Manager at SKYCITY Hotel, responded to this reviewResponded 16 June 2014

Shareefah,

Thank you for providing feedback on your recent stay with us at SKYCITY Hotel. I am delighted you enjoyed the stay and look forward to having the opportunity to welcome you back to SKYCITY Hotel one day.

Regards,

Denny Keane

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

Sky City has all the potential of being a great hotel, unfortunately it is let down by the poor maintenance of its rooms. I stay here often through work funded trips. The first trip I had the bath was too dirty to sit in (I was quite looking forward to this after a two day conference). My third trip was much worse. My toilet was broken and wouldn't stop flushing. I waited an hour and a half in the evening for the engineers to show up. They tweaked some things and left. About an hour later it started going again of its own accord. Again they took a couple of hours to show up, by this stage it was late at night, and no apology was offered, in fact, they thought it was funny I was up until midnight waiting for a toilet fix. I avoided SkyCity for a couple of months after that but found myself back there through a work commitment. Surprise surprise, the bathroom is broken again and there is no one here to fix it... 10pm already.... with a major presentation at 7.30am.

No apology, no recognition of the inconvenience caused, any other hotel over 3 stars would have immediately offered a room change.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jimjams123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denny K, Manager at SKYCITY Hotel, responded to this reviewResponded 10 June 2014

Jimjam123,

Could I please request you contact me on denny.keane@skycity.co.nz. The level of service, quality of product and our service recovery seem to have been no existent on this occasion.

Please accept my apology for this shortfall and I hope to speak with you soon.

Regards,

Denny Keane

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014

I stayed here just recently with a group of friends on a lads weekend, having not stayed here before I didn't know what to expect but I had a fair idea in my head of the level of luxury I expected. My group bad to wait an extra 45 minutes for our rooms to become available so we eventually got in around 3.45pm.

We had booked harbour view premium king suites but I felt there was nothing special about them. They were clean and spacious but just lacked the WOW factor to them.

What totally surprised me though was the $1000 floor limit! I've traveled extensively and I haven't come across this before.Considering the cost of the room alone was alone around the $1200 mark.

To sum it up - it was alright but if you want great go somewhere else.

  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ConnorBNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denny K, Manager at SKYCITY Hotel, responded to this reviewResponded 8 June 2014

ConnorBNZ,

Please accept my apologies for the delay in getting to your rooms, we have a good track record in having all rooms back and available by 3pm but on this occasion we missed are accepted standard.

Please give me a call if you would like to discuss your stay in any further detail.

Regards,

Denny Keane

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Auckland Central hotels
0.1 mi away
SKYCITY Grand Hotel
SKYCITY Grand Hotel
#4 of 67 in Auckland Central
2,521 reviews
0.3 mi away
Grand Millennium Auckland
Grand Millennium Auckland
#13 of 67 in Auckland Central
4,309 reviews
0.4 mi away
Sofitel Auckland Viaduct Harbour
Sofitel Auckland Viaduct Harbour
#3 of 67 in Auckland Central
2,858 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Crowne Plaza Auckland
Crowne Plaza Auckland
#9 of 67 in Auckland Central
1,779 reviews
0.1 mi away
Rydges Auckland
Rydges Auckland
#12 of 67 in Auckland Central
2,122 reviews
0.2 mi away
CityLife Auckland
CityLife Auckland
#8 of 67 in Auckland Central
1,266 reviews
Show Prices
Show Prices
Show Prices

Been to SKYCITY Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about SKYCITY Hotel

Address: Corner Victoria & Federal Streets, Auckland Central, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Auckland Central
#7 Romantic Hotel in Auckland Central
#10 Luxury Hotel in Auckland Central
#11 Family Hotel in Auckland Central
#14 Business Hotel in Auckland Central
Price Range: £102 - £254 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — SKYCITY Hotel 4.5*
Number of rooms: 323
Official Description (provided by the hotel):
Centrally located, SKYCITY Hotel facilities are top-class, rooms are spacious and the iconic Sky Tower is right on your doorstep. Choose to dine in style at one of 20 plus restaurants, café and bars and experience the thrill of the world-class Casino. Wi-Fi is complimentary. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Ctrip TA, Hotels.com, Agoda, TripOnline SA, Ebookers, Evoline ltd, Cancelon, HotelQuickly, 5viajes2012 S.L. and getaroom.com so you can book your SKYCITY Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
SKYCITY Hotel Auckland, New Zealand

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing