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“Good location, price.”
Review of SKYCITY Hotel

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SKYCITY Hotel
Ranked #11 of 67 Hotels in Auckland
Certificate of Excellence
GreenLeadersGold level
Wellington, New Zealand
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Good location, price.”
Reviewed 13 July 2014

I keep coming back to SkyCity because it's conveniently located, surrounded by a bunch of reasonable places to eat and drink, and pretty reasonably priced for Auckland. The rooms are starting to date a little but are still in really good nick. It doesn't feel at all like a casino hotel and you don't have to try very hard to completely avoid the gaming floor. The free wifi works and is reasonably quick. The in-house and nearby restaurants are good. I particularly like The Federal just across the road.

Room Tip: Ask for a view if you want one. The rooms are the same price.
See more room tips
  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank GuySmithNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denny K, Manager at SKYCITY Hotel, responded to this review, 20 July 2014
Good Morning Guy,

Thanks for your feedback on your visits to us at SKYCITY Hotel, I have updated your profile notes to make sure the next stay with us is had in a room that has been re carpeted, the new luxury carpet looks and feels amazing. The Hotel will be fully re-carpeted by early October.

We are constantly looking to keep our product as a market leader in Auckland, thank you for your feedback and I look forward to hearing your thoughts on our new carpet.

Regards,


Denny Keane
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (400)
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English first
Wellington, New Zealand
Level Contributor
7 reviews
4 hotel reviews
Reviewed 12 July 2014

Stayed 3 nights in a suite.

The staff were very friendly and helpful but reception seemed a bit overwhelmed at times. With the construction work outside finding the entrance in rush hour traffic was difficult.

The room was spacious and bed comfortable but little things are a let down,

For example the lower 6 inches of every door in the bathroom and toilet area was splattered and dirty. The sliding doors between the lounge and bedroom had a broken handle and didn't function particularly well. A nespresso machine in the room was a nice touch but only 4 capsules supplied. Only one hotel lift was working so there were delays to get to the hotel rooms.

Room service meal on first night was good and promptly served

We have stayed here and at the Sky City Grand before, not sure would do so again unless it was at a cheap rate, it just seems tired and a bit uncared for.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Sue D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denny K, Manager at SKYCITY Hotel, responded to this review, 20 July 2014
Dear Sue D,

Thank you for taking the time to share your feedback on Tripadvisor. I will share your feedback with the team as they really take a lot of pride in exceeding our guest’s expectations.
In relation to the lift feedback I can confirm that the lift in question has 1 week left before its upgrade is complete. I have forwarded your feedback on room cleanliness to our housekeeping manager and will follow up with a number of inspections.

In regards to the construction outside, I am truly glad to inform you that as of this morning the new streetscape is finished, the final product is amazing, the alfresco dining options it gives NZ’s best selection of restaurants adds so much to Auckland and the SKYCITY precinct. We are fully aware this has impacted on the ease of access and sense of arrival to all SKYCITY guests but truly hope on your next visit to Auckland you have the opportunity to use this amazing new space.

Kind Regards,

Denny Keane
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 July 2014

We only stayed one night and found the location excellent. The parking at $20 for the night was very easy accessible. No need to drive,
as the hotel is very central, within walking distance to the harbour. The staff were friendly and helpful and we would chose Skycity Hotel again in the future.

  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank esbeat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denny K, Manager at SKYCITY Hotel, responded to this review, 20 July 2014
Dear esbeat,

It is great to read your feedback, the team work really hard to deliver an exceptional level of customer service in New Zealand’s busiest hotel.

Thank you far taking the time to provide your feedback on Tripadvisor and I hope to have the opportunity to welcome you back to SKYCITY Hotel on your next visit to Auckland.

Kind Regards,

Denny Keane
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast, Australia
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 July 2014 via mobile

We stayed here while in auckland. Not much of a view but was quite comfortable and the staff were very friendly and very helpful. Parking card could be bought for 20 bucks or option for valet too. Central to what we needed so we didn't have to use the car! Nice restaurants and was easy to go up and check out the view from the top! No issues at all quite happy with the overall experience here!

Stayed July 2014, travelled with friends
Helpful?
Thank Bek31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denny K, General Manager at SKYCITY Hotel, responded to this review, 20 July 2014
Dear Bek A,

Thank you for taking the time to share your feedback on Tripadvisor. I will share your feedback with the team as they really take a lot of pride in exceeding our guest’s expectations.

I look forward to welcoming you back to SKYCITY Hotel when you next require accommodation in the Auckland.

Kind Regards,

Denny Keane
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
1 review
Reviewed 9 July 2014

Friendly Hotel, but its a porter by the name of Dickey that makes you feel welcome, special and important.
He is prompt courteous and very friendly......we need more Dickey's I feel, better make him in charge of that area.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank jackj2502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denny K, General Manager at SKYCITY Hotel, responded to this review, 20 July 2014
Jackj2502,

I will make sure I pass your feedback onto Dickey, he sure does have an amazing ability to connect with people from all over the world.

I look forward to welcoming you back to SKYCITY Hotel when you next require accommodation in the Auckland.

Regards,

Denny Keane
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 8 July 2014

Ill keep it simple, if you are looking for a good value hotel in Auckland CBD then book here now....

The rooms are nice and relaxing, the location is great, service is excellent and the Casino is just downstairs!!!

  • Stayed November 2013, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank KiwiBawse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denny K, General Manager at SKYCITY Hotel, responded to this review, 20 July 2014
Good Morning Kiwibawse,

It is great to read your feedback, the team work really hard to deliver an exceptional level of customer service in New Zealand’s busiest hotel.

Thank you far taking the time to provide your feedback on Tripadvisor and I hope you had a truly fantastic time down here in NZ.

Kind Regards,

Denny Keane
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tauranga
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 July 2014

Stayed here for business - accomodation booked by the corporate - amazing. Huge room, beautiful facilities, bathroom was massive, hotel was quiet and everything perfect down to a tee.
Staying again and again and again!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MikeTauranga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denny K, Manager at SKYCITY Hotel, responded to this review, 7 July 2014
Good Afternoon Mike,

It is great to read your Trip Advisor review; we look forward to hosting your accommodation for many business trips to come.

Regards,

Denny Keane
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SKYCITY Hotel

Property: SKYCITY Hotel
Address: Corner Victoria & Federal Streets, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Auckland
#7 Romantic Hotel in Auckland
#10 Luxury Hotel in Auckland
#11 Family Hotel in Auckland
#14 Business Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — SKYCITY Hotel 4.5*
Number of rooms: 323
Official Description (provided by the hotel):
Centrally located, SKYCITY Hotel facilities are top-class, rooms are spacious and the iconic Sky Tower is right on your doorstep. Choose to dine in style at one of 20 plus restaurants, café and bars and experience the thrill of the world-class Casino. Wi-Fi is complimentary. ... more   less 
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Also Known As:
SKYCITY Hotel Auckland, New Zealand

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