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“Disgusting” 1 of 5 bubbles
Review of Empire Apartments

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Empire Apartments
Ranked #71 of 106 Speciality Lodging in Auckland
Christchurch, Canterbury, New Zealand
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Disgusting”
1 of 5 bubbles Reviewed 24 July 2013

This is definitely a student residence, I stayed three nights on business and the apartment was filthy. The toilet seat was broken, no tea towel, dirty dishes and cutlery and very uncomfortable sleeping conditions. One of the lift's were broken and there was a waiting queue of 15minutes just to access the lift. Unless your a backpacker desperate for a one-nighter I would strongly recommend against.

Room Tip: Just don't go there.
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  • Stayed July 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank RobbieB813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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112 reviews from our community

Traveller rating
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    23
    26
    47
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Vienna, Austria
Level Contributor
66 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 bubbles Reviewed 2 July 2013

We stayed in the Empire Apartments for two nights in March 2013. Our flat had three double rooms whih share a bathroom and a kitchen. Location is good, the apartment itself (which is more a run-down student residence than a hotel) is overpriced and old. Toilet seat was broken, tap was not working properly and cleanliness was not too good either. All in all, go somewhere else.

  • Stayed March 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Daniela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Auckland hotels

Rio de Janeiro
Level Contributor
50 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed 26 March 2013

The best thing about Empire is definitely its location, 15 minutes walking distance from the main street. My room was huge, on the 15th floor, very light and full of windows. The problem there is the staff which are not helpful. They are not polite, and, many times, are very rude. When I arrived there, I was told I had to pay 400 NZ dollars as a damage deposit, and I would have a refund of 360,00 on my last day. They would keep 60 for final cleaning. On my last day, they didn't refund 80 dollars and told me they had new prices since january 1st. However, I had arrived there on 3rd Jan and was told it was 60,00. I didnt like it at all. Another bad thing is the smell of the corridor. Lots of students smoke in the premises and the strong smell goes into your room. Those are the drawbacks of Empire. I would recommend it for young people, students, but be careful with what you arrange at the check in. I have to mention the bed is very hard, difficult to sleep on. and the pillows are horrible. Bathroom and kitchen are ok. Concerning security, they mention, on the website, they have 24 hour reception, but this is not true at all. They close at 11 pm.

Room Tip: Choose one of the last floors because of the windows and wind.
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  • Stayed January 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Isabela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 21 March 2013

+ Central location

- During my last 3 weeks was no room service
We fond flea in room one night
One elevator oft broken, sometime people stuck in it!
My deposit payment still hold, I recommend to make room foto on arrival otherwise you may be charge for any damages already was in rooms
Nosy at night, just next to highway
Dirty showers and rooms, but you still will pay for final cleaning, even if no one will clean the room.

Room Tip: Choose the rooms oposite to highway
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  • Stayed February 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Alex L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland, Auckland, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 11 February 2013

stayed at Empire for a year and it was a terrible experience. The staff were incredibly rude. They really don't know how to treat guests well at all! when my flatmates and I first arrived, the apartment was filthy. The carpet was dirty, there was mold on the bathroom floor and ceiling, tap was broken and the list goes on. The elevator broke down at least 4x that year and we weren't allowed to use the stairs unless there was a fire alarm. The beds were also rock hard, fridge was really small and the place is so poorly ventilated. Even though I stayed high up, I could hear people talk outside the building. Don't ever stay here!

  • Stayed March 2012
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Jasmine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 January 2013

I am glad I didn't read the reviews before booking this or else I would have gone elsewhere. We thought the accommodation was fantastic for the price and location. It was clean, spacious, secure and quiet. We had two good sized bedrooms, two showers and toilets, tv, fridge, jug, microwave, sink and cook top. There were clean sheets, towels, soap and shampoo. The staff were helpful and polite. There were no tea towels or coffee cups - but seriously at the price we paid for central Auckland for 4 people ($129) it would seem very petty to complain about this. We would definitely stay there again.

  • Stayed January 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank bettybest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palmerston North, New Zealand
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 4 December 2012

Yeah they have a bunch of bad reviews, but for the price it really isn't that bad.
We stayed there for 3 nights, as part of a conference. The security was impressive, with swipe cards to activate the lift, swipe cards to open your own apartment and keys to each door.
Beds are a little hard, but sheets were clean and room was quiet.
We stayed between university semesters so this might be why our experience was better than many reviewed here.
I would stay there again for the price and location.

  • Stayed November 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank rstewar1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Empire Apartments

Property: Empire Apartments
Address: Empire Apartments 21 Whitaker Place, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Hotel Style:
Ranked #71 of 106 Speciality Lodging in Auckland
Price Range (Based on Average Rates): £
Hotel Class:3 star — Empire Apartments 3*
Number of rooms: 30
Reservation Options:
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Also Known As:
Empire Apartments Hotel Auckland Central
Empire Apartments Auckland, New Zealand

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