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“Smelly room and bed too small for couple to sleep”

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Ibis Budget Auckland Central
Ranked #53 of 66 Hotels in Auckland Central
Reviewed 13 July 2014

We book in for Saturday night ty stay there and only stay in the room for less than 15 minutes as the room smell, small and noisy (ear plug provided).
I have to staid that this is definately not the usual Ibis standard and I will take this up further as it either need to be shut down or spent some money to do it up. What a shamble this place was.
Although the staff is nice but everything else is pretty much ine of the worst and smelliest Ibis property I had star in so far.

Room Tip: Avoid booking
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank hogan_chen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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566 - 572 of 1,844 reviews

Reviewed 10 July 2014

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank David P
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 8 July 2014

Stayed 4 nights beginning of July. The location is perfect - close to ferries, buses, restaurants, Skytower, everything.
The rooms are tiny, two people with suitcases leaves just a little room to move. It can get noisy, we could clearly hear the pub even though we were on the 14th floor. Biggest problem was the cold, girlfriend bought an extra blanket so she could sleep.
You get what you pay for..

Stayed: July 2014, travelled as a couple
1  Thank dirr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisStylesAuckland, Guest Relations Manager at Ibis Budget Auckland Central, responded to this reviewResponded 10 July 2014

Dear dirr,

Thank you very much for taking out time to write a feedback about IBIS Styles Auckland. Our rooms provide essential comfort at a Budget price to the business and leisure travelers and we are an ideal accommodation for the guests traveling to the Auckland CBD because of its location close to Business hubs, Britomart station, Ferry Terminal and just short walk to Vector Arena.

We are extremely disappointed to learn that your stay with us was short of your expectations. We sincerely apologize for the unpleasant experience and inconvenience caused to you. We have noted your feedback on extra blankets and would like to assure you of appropriate measures for same.

IBIS styles Auckland is a standardized product in terms of room size and the essential services it offers to the guests. It only allows us to provide select services at international standards at such affordable prices.

We also believe in being transparent about our product and services. For same reason we have clearly reflected all our room configurations, sizes and services offered online across all channels.

Once again would like to thank you for putting together your thoughts and sharing it with us. We look forward for another opportunity to regain your confidence in our products and services at IBIS Styles Auckland.

Best Regards,

Abhishek Gheek
Assistant Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2014

Stayed on a Sunday night, so may not have experienced the noise issue others report. Was also on the 18th floor.
Check in staff were extremely helpful and polite. Room was ok; small, but clean and functional.
Location was great - central, and just a very short walk from the airport bus stop / Queen Street mall.
Don't expect five star luxury, but if it's just a decent bed for a night, then this place offers great value.

Stayed: June 2014, travelled on business
1  Thank James F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisStylesAuckland, Guest Relations Manager at Ibis Budget Auckland Central, responded to this reviewResponded 10 July 2014

Dear oscar4071,


Thank you very much for taking out time to write a feedback and complementing our staff friendliness and Hotel Location.

Our rooms provide essential comfort at a Budget price to the business and leisure travellers and we are an ideal accommodation for the guests travelling to the Auckland CBD because of its location close to Business hubs, Britomart station, Ferry Terminal and just 15 minutes walk to Vector Arena. IBIS styles Auckland is a standardized product in terms of room size and the essential services it offers to the guests. It only allows us to provide select services at international standards at such affordable prices.

We also believe in being transparent about our product and services. For same reason we have clearly reflected all our room configurations, sizes and services offered online across all channels.

Thank you for recommending us and we eagerly await your return and hope to be your preferred destination in Auckland CBD.

Best Regards,

Abhishek Gheek
Assistant Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2014 via mobile

After travelling for over 48 hours I probably could've slept anywhere! However my friend booked us in here. It was compact and basic but for a one night stay it did the job. There are pubs underneath but they close at midnight so aren't too intrusive. Plus it was a great base to start our NZ adventure from the next day as smack bang in the city.

Stayed: April 2014, travelled as a couple
1  Thank wendywoo10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisStylesAuckland, Guest Relations Manager at Ibis Budget Auckland Central, responded to this reviewResponded 10 July 2014

Dear wendywoo10,


Thank you for taking out time to give us your valuable feedback. We are indeed delighted to learn that you enjoyed your stay with us and we could live up to your expectations.

Our rooms provide essential comfort at a Budget price to the business and leisure travellers and we are an ideal accommodation for the guests travelling to the Auckland CBD because of its location close to Business hubs, Britomart station, Ferry Terminal and just short walk to Vector Arena.

IBIS styles Auckland is a standardized product in terms of room size and the essential services it offers to the guests. It only allows us to provide select services at international standards at such affordable prices.

We also believe in being transparent about our product and services. For same reason we have clearly reflected all our room configurations, sizes and services offered online across all channels.

Our constant endeavour backed with our friendly service is to provide a good night sleep to our guests in a safe and secure environment.

Once again would like to thank you for putting together your thoughts and sharing it with us. Thank you for recommending us and we look forward to being of service to you once again in the near future.

Best Regards,

Abhishek Gheek
Assistant Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

The only good thin about the hotel is its location. Otherwise, avoid this hotel at all times. I was only transiting a night in auckland city before going down south of the north island. AND I struggled to get some rest in the room. Room was very small, yet, the hotel put in a stove??? Who is going to cook in the small tiny room? The toilet looks as if it was put in after the building was built. Felt like those small toilets you get when travelling in those ship cabins. Staying at the hotel on a SAT night made it worst as there are pubs and clubs just beneath the hotel. AND you will get shouting and loud music into the night! Goods news? The hotel supplies you a ear plug! Do yourself a favour, avoid this hotel at all times. For the same price you pay, you can get other decent hotels in the city....

  • Stayed: June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank General_koh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisStylesAuckland, Guest Relations Manager at Ibis Budget Auckland Central, responded to this reviewResponded 3 July 2014

Dear General_koh,

Thank you very much for taking out time to write a feedback about IBIS Styles Auckland. Our rooms provide essential comfort at a Budget price to the business and leisure travellers and we are an ideal accommodation for the guests travelling to the Auckland CBD because of its location close to Business hubs, Britomart station, Ferry Terminal and just short walk to Vector Arena.

We are extremely disappointed to learn that your stay with us was short of your expectations. We sincerely apologize for the unpleasant experience and inconvenience caused to you. We have noted your feedback on noise from neighbouring bars and would like to assure you of appropriate measures for same.

IBIS styles Auckland is a standardized product in terms of room size and the essential services it offers to the guests. It only allows us to provide select services at international standards at such affordable prices.

We also believe in being transparent about our product and services. For same reason we have clearly reflected all our room configurations, sizes and services offered online across all channels.

Once again would like to thank you for putting together your thoughts and sharing it with us. We look forward for another opportunity to regain your confidence in our products and services at IBIS Styles Auckland.

Best Regards,

Abhishek Gheek
Assistant Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

walked into the room and horrible, unclean, tiny poky room. old fashioned. the carpet in the hallway was dirty and my room hadn't been vacuumed.
the staff were friendly and helpful, but as soon as I went down to say I wasn't staying they weren't surprised. ALTHOUGH FOR THE FIVE MINS I WAS THERE THEY CHARGED ME HALF THE PRICE!!

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank nixyChristchurch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisStylesAuckland, Guest Relations Manager at Ibis Budget Auckland Central, responded to this reviewResponded 3 July 2014

Dear nixyChristchruch,

We are extremely disappointed to learn that your stay never happened with us. IBIS styles Auckland is an ideal accommodation for the guests traveling to the Auckland CBD because of its location close to Business hubs, Britomart station, Ferry Terminal and just short walk to Vector Arena. While we proffer our most sincere apologies for the inconvenience caused, request you to consider this an aberration.

IBIS styles Auckland is a standardized product in terms of room size and the essential services it offers to the guests. It only allows us to provide select services at international standards at such affordable prices. Our constant endeavor backed with our friendly service is to provide a good night sleep to our guests in a safe and secure environment.

Guest reviews and feedback are of utmost importance to us and forms an integral part of our sustained effort to provide the very best in offering you IBIS Styles Auckland experience.We have noted your feedback on cleanliness standards and would like to assure you of appropriate measures for same.

Once again would like to thank you for putting together your thoughts and sharing it with us. We look forward for another opportunity to regain your confidence in our products and services at IBIS Styles Auckland.

Best Regards,

Abhishek Gheek
Assistant Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Budget Auckland Central

Address: 20 Wyndham Street, Auckland Central, Auckland 1010, New Zealand (Formerly All Seasons)
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Business Centre with Internet Access Kitchenette Wheelchair access
Hotel Style:
Ranked #53 of 66 Hotels in Auckland Central
Price Range: £53 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Budget Auckland Central 3*
Number of rooms: 141
Reservation Options:
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Also Known As:
All Seasons Auckland Hotel Auckland Central
Formule 1 Hotel Auckland
Auckland Formule 1 Hotel
Ibis Budget Auckland Central New Zealand

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