I was going to give this Motel only a "poor" rating. but after speaking to the owner over another matter, I believe she is genuinely aware of issues pertaining to this motel. It is with this in mind, and with a belief that the quality of this motel might improve, that I give a reluctant "average" rating.
I concur with previous reviews that this motel is in dire need of some renovation. I also acknowledge that it is under new management.
Despite my having booked through one of the attached internet booking agents associated with this property on tripadvisor and advising them that I wanted two separate rooms for two separate guests ,each with a dog, all of this information appears to have not been passed on to the motel. While no fault of the Motel, and accommodation was made possible, the attitude of the receptionist upon arrival, left me feeling that all of the oversight was entirely my fault. Not a very inviting or warm welcome.
Having been given a key, flimsily attached with a piece of thin wire (which soon came apart on numerous occasions), and an incorrect television remote, I was dispatched to my room.
Upon entry, one is confronted by a very dirty carpet, dated furnishings (which included an old table with a broken leg, and a refrigerator that took me a long time to be convinced that it was working), and bench tops that were so badly stained that first I mistook them for being just plain dirty.
The rear door opened into a very unkempt communal backyard that had clearly not been maintained for some considerable time and was the dumping ground for innumerable cigarette butts.
The quilt on one of the beds was also badly stained.
A less than complete guest note folder, was full of dire warnings about how the guest will be charged for any losses or damage incurred (despite many items already missing), and a mention that they have “allocated rooms” for pet owners. I did wonder if this meant that the owners of pets were therefore “allocated” the worst of the rooms the Motel. Later I was to find out that I was NOT in a room allocated as “dog friendly”. So perhaps there are worse (or better) units than the one I had.
I stayed at this motel for five nights, and during that time the room servicing was extremely erratic. Sometimes the coffee and milk was replaced whereas at other times it was not. Bath Towels were always replaced, but this ranged in being supplied with between one to four towels at a time. Face cloths were never replaced, and hand towels only twice.Neither was the bed ever made, bathroom ever cleaned or carpet vacuumed for the entire period I stayed there.
On the positive side, the Motel is close to a major shopping centre, and the motorway, which allows for quick access to other parts of Auckland. It is also very close to public transport systems.
Another positive is the price, but I am not entirely convinced that this compensates for the current condition of the room.
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- Also Known As:
- Motel 80 Auckland, New Zealand