I guess the new owners are trying to do their best BUT. I would like to be their maintenance person and supervisor I would be assured of a fulltime job for quite a few weeks. Even hiring a "mystery shopper" type guest would be a positive management move.
Reception attention was very good, nice pleasant young lady - tried her best with WiFi and arranged extra cups for visitors that I was entertaining.
Having booked well in advance and explaining we would be using the unit for an important art contest judging meeting with more than 1M3 of packaged art to load in - we were given an upstairs unit - we had arrived at the preadvised check-in time but no ground level unit was available. The stairs were not too high but they are damaged and could dangerous for someone in their 70's lugging large parcels, the nosing on the top step is broken loose -something the host's insurance company might take a dim view of. Fortunately the decking was not wet - in wet weather it would be worse as it is in need of a scrub down or even a decent water blasting although the worn sections might blast away.
We were given a refurbished unit and obviously a lot of money has been invested - but I would have liked to have been there to supervise the renovator. The entire unit has been tiled with large size good quality floor tiles - but why oh why did the tiler recess the grout by up to 5mm deep and point it out 100% square ? - What a disgusting dirt trap. The joints in the ensuite floor were dirty. A steam mop would be a good investment - our wet bath mat came up covered in "mud" from the dirty floor.
Some idiot drain layer has bashed a hole in the tiles at the centre point of the bathroom floor - it's a drain point to clear any accidental floods - a good idea - BUT why is it unprotected and so crudely done - there are sharp jagged edges and it's about 30mm deep before there is a grill. What a great trap to tear off a guest's toenail or even shatter a toe - a simple stainless steel drain cover at the surface level should have been set into this 65mm diameter sharp edged hole. The fan vent in the roof was blocked with lint so is ineffectual - a simple 20 second whip-over with the vaccuum cleaner nozzle would clear that. Where is the supervisor?
The wall tiles are of very good quality but the grout joints for about 300mm around the shower wall lower edge were filthy with black mould, a quick wipe over with a scrubbing brush and a chlorine and water solution would fix that - it was quite off-putting and indicates lack of managerial over-sight.
I did not like the idea of a shower over the bath - especially as there is no safety rail on the wall to hang on to - as a 70+ year old stepping over a very deep bath edge into a slippery plastic tub and shuffling along to reach the shower position behind the free swinging glass screen is quite dangerous especially due to a spinal problem. A hand rail and somewhere to put the soap would be helpful - yes, the soap - more on that later.
I have travelled extensively to 65 countries over a 50 year period so I have experienced a lot of different accommodation standards - but only in the Intourist Hotel in Khabarovsk Soviet Far East did I have a bath and a hand basin with no drain plug. One miserable sliver of "hotel soap" for two people over two days is also rather mean. However, the towels were of superior quality, easily as good as the Mandarin Hotel in Hong Kong - except when they were replaced on day two the staff forgot to leave face cloths.
As for the bed. Only a "solid" horse-hair squab in Taipei gave me a worse night's sleep (or lack of) - the Prozone brand "Hotel" model mattress was terrible - the springs were right up against the top layer of flimsy fabric and felt ready to pop through - having had major spinal surgery only three months ago I paid the price.. Yes - and the price.. at $130 per night I don't believe unit 36 is good value. It is the most elevated and the end unit on the rear block - which is very close to the railway and the motorway - so I would recommend you ask for a downstairs unit, these are sheltered from outside noise - or choose a unit closer to the reception end of the main block where it is much quieter.
If WiFi is important to you - check that it will work for you - perhaps it was my laptop but I had lots of trouble maintaining a connection. Also another suggestion - why is there no directory or guide of any description within the units? - Simple details on services available - even a card on how the phone system works and how to order breakfast would be helpful.
The kitchen - well it's basic. There is a cheap microwave - (it needed cleaning inside) the sort that you wind the dials around. There is a twin hot plate that you plug in..it is stowed way up on a loose fitting shelf (that falls down) and is 2 metres above floor level - impossible to reach for my 1450mm tall spouse - You drag this down - balance it on the sink bench (I fixed two faulty feet) and plug it into a three pin plug.. One good point - there are plenty of electrical outlets - quite a treat if you are running computers, cellphone chargers and such like.
It pays to check the toaster - ours was full of crumbs and a chunk of a previous guest's toast. Somewhere to phang the tea-towel would be good and a replacement on day two would have been appreciated, hopefully the staff may have guessed that was why we had not dried the dishes when we departed.
The couch is the lounge area is not the best to try and sit on - and several of the eco lighting globes were of the worst green/white low wattage type. I am in favour of eco lighting - but why people choose the worst colour beats me..Why not warm tones?
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