We were a group of ten that dined here for lunch recently. We had booked well in advance. Unfortunately our food orders took an hour to arrive and drinks that we had asked for either never turned up or we had to ask the waitress a couple of times as to where they were! A couple of the meals were cold and we sent one back. The waitresses were lovely and were doing what they could...in saying that, there were hardly any other diners here so we were a bit perplexed as to why the wait was so long. We mentioned the above to the lady at the desk who said she would take note of it.
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