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“First time at this Big Western”

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Best Western Newmarket Inn & Suites
Ranked #19 of 118 Speciality Lodging in Auckland
Whanganui, New Zealand
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“First time at this Big Western”
Reviewed 8 August 2014

Was totally surprised to be greeted with repect ,a great smile and excellent service,was given a apartment with all facillities , enjoyed room service dinner which was well prepared ,for a last minute decision by myself due to a funeral i cannot fault the stay and was a little dearer than closer motels but room was clean and well presented. Would not hesitate to recommend to anyone. .great to be on Expedia list of good motets

Room Tip: choose upstairs ,just ask .staff very helpful
See more room tips
  • Stayed August 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
3 Thank Phil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSRM, Manager at Best Western Newmarket Inn & Suites, responded to this review, 9 August 2014
Dear Phil,

Thank you for the wonderful review that you have written. Our staff were all stoked with your feedback and we look forward to hosting your stay in Auckland again!

Have a great week ahead!


Sincerely,

Laurence Lee
Motel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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179 reviews from our community

Traveller rating
    55
    78
    28
    10
    8
See reviews for
54
45
14
51
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Wellington, New Zealand
Level 5 Contributor
75 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 July 2014

We were in a double room with sink and microwave.A bit high priced for what it was. We did get a discount for being Gold Card. Staff were very nice and helpful. Bed was good, Bathroom very small. Only one armchair. Did have free WiFi

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Maggisd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSRM, Manager at Best Western Newmarket Inn & Suites, responded to this review, 9 August 2014
Dear Guest,

Thank you very much for your feedback. Unfortunately our location is a grey area as it can be classified as Newmarket, Epsom or Remuera. We picked Newmarket as we are nearest to the main high street on Broadway, Newmarket. Centres of Epsom and Remuera are a little bit further away.

We truly appreciate your comment on our staff friendliness, good bed and the discount we gave to Gold Card members. Free Wi-Fi is a policy we implemented 4 years ago and it has always been popular. We look forward to hosting your stay again very soon and do mention to us that you need a larger room at check-in --- we love to offer free upgrades to all our returned guests whenever the opportunity permits!

Yours sincerely,

Laurence Lee
Motel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dunedin, New Zealand
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 July 2014

Units very clean - beds amazing - however walls of the units not sound proof - snoring on one side and TV on the other side of the unit Snorer stopped early hours of of the morning was slightly concerned if he needed CPR Two pieces of dinner set only in Kitchen Imagined a kitchen sink would be in the unit also However the breakfast in the cafe was amazing and the service given by the staff was tops

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Molly574
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSRM, Manager at Best Western Newmarket Inn & Suites, responded to this review, 9 August 2014
Hi Molly,

Thank you for taking time to give us your review and I am glad that you have found our room to be very clean. The bed has been upgraded to hotel-quality mattress manufactured by Sleep Maker/ Dunlop and we have been getting many good feedbacks on them.

I am sorry that your sleep has been interrupted during your stay. We are looking at this currently and one suggestion is to put ear plugs into the rooms so that guests can use them as and when needed. We want to solve this as we concur with you that every one deserves a good night sleep!

We also thank you for commenting favourably on Jo's Café ! He has been serving up many delicious breakfast and dinners over the last two years. Look out for his new and updated menu in the coming months!

Kind regards,

Laurence Lee
Motel Manager
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Hamilton, New Zealand
1 review
Reviewed 18 June 2014

Greeted with a welcome and a smile and impeccable service. The rooms were very clean and comfortable with a s/king bed. The cafe style food was of restaurant quality and beautifully cooked and presented. I would definitely stay here again and recommend to my friends and colleagues.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank karen_mccurry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSRM, Manager at Best Western Newmarket Inn & Suites, responded to this review, 19 June 2014
Hi Karen,

Thank you so much for taking time to review your stay at Best Western Newmarket. Your review has been shared with all staff and they were all thrilled to read all your comments!

We look forward to hosting your next visit to Auckland and have a great week ahead!

Sincerely,

Laurence Lee
Motel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kerikeri, New Zealand
1 review
Reviewed 17 June 2014

Have stayed here a few times. Have always requested a Superior Room in the new building which is approximately one year old. Modern and clean interior. Comfy bed and nice linen. Small but adequate bathroom. Clean kitchenette and utensils. Friendly and helpful staff. There is a little road noise but I think you would get this where ever you stayed close to the city. Would definitely stay again and recommend to others.

Room Tip: Request a room in the new building and ask for a quiet room.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Debbie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSRM, Manager at Best Western Newmarket Inn & Suites, responded to this review, 19 June 2014
Hi Debbie,

How wonderful it is to be reviewed by a regular guest! Thank you for always returning to stay with us and you are now a good judge on how we have progressed and improved over the years. As for any guest who is noise-sensitive, we would always locate them at the middle of all 3 blocks in our property so that disturbance can be minimised.

We look forward to meet you again in Auckland!

Cheers,

Laurence Lee
Motel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham
Level 6 Contributor
176 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 4 June 2014

We were very happy with our choice of hotel. We arrived from England at about 1am and the friendly staff were waiting for our arrival. We were given a large, spacious 2 bedroom unit with a small kitchen - it was perfect for our 4 night stay. Free car parking and easy to get into Auckland City by bus - there is a bus stop opposite the hotel. You can walk to Newmarket which is great for shopping and a fantastic olympic size pool there. The staff at the hotel are lovely and always there to help, also the breakfasts are great - definitely recommended. Absolutely ideal hotel and an excellent price. We would be happy to come back. Thank you.

Room Tip: We had room 29 - ask for the middle of the hotel so its quiet.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank donfambhx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSRM, Manager at Best Western Newmarket Inn & Suites, responded to this review, 10 June 2014
Hi there!

Thank you so much for your fantastic review! We read it over and over again and our cleaners took turns to come to the front desk to read it too. We look forward to hosting your return and once again, thank you!


Sincerely,

Laurence Lee
Motel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, New Zealand
Level 4 Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 June 2014

I don't really like the liquid soap dispensers but I guess theya re less wastefull. Not much water in the shower either. Service is OK, cleanliness is good, a bit noisy but not unbearable. I didntn know the Sky channels were below 99 on the TV! I have stayed there several times before and this was the first time that I had to pay in advance. As a result we didnt bother with breakfast. If it had been charged to the room we would have.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSRM, Manager at Best Western Newmarket Inn & Suites, responded to this review, 10 June 2014
Hi Andrew,

Thank you for taking the time to review your stay with us recently. Yes the liquid soap option was introduced after we apply and got the Qualmark's Environmental Green award. As you rightly observed, there was a lot of wastages in the past when we were providing solid soap bars to our guests.

I am sorry that you do not like upfront payment when checking in. We have since modified this rule to allow the guests to have the option of paying at check in or check out. With the additions of 14 new rooms and apartments, the total of 42 rooms made the front desk extremely busy in the morning. Most corporate guests like to check out quickly and we don't want to hold them up in the queue for print-out of invoices. Hence the decision to collect payment at check in was adopted to save time when guests checked out.

Thank you for highlighting what you like and dislike during your stay, and we are always here to listen and implement ways to make our guests happy so that they return to stay with us. We look forward to seeing you again very soon!

Sincerely,

Laurence Lee
Motel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Newmarket Inn & Suites

Property: Best Western Newmarket Inn & Suites
Address: 112 Great South Road | Newmarket, Auckland 1051, New Zealand (Formerly BEST WESTERN Great South Road Motor Lodge)
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #19 of 118 Speciality Lodging in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Best Western Newmarket Inn & Suites 4.5*
Number of rooms: 28
Official Description (provided by the hotel):
4.5 star luxury motel centrally located in Auckland providing quality and good value accommodation in a pleasant setting. Only minutes away from ASB Showgrounds, train/bus station, Newmarket shopping centres and Auckland CBD. On-site restaurant open in January 2010. ... more   less 
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Also Known As:
Best Western Newmarket Inn & Suites Auckland, New Zealand

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