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“Normally good but not always”

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Novotel Hamilton Tainui
Ranked #7 of 62 Hotels in Hamilton
Certificate of Excellence
GreenLeadersSilver level
Dunedin
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Normally good but not always”
2 of 5 bubbles Reviewed 3 August 2014

I stay in this hotel many times a year but this visit was not good, the room 130 had a very lumpy bed and the room service dinner was less than acceptable, the soup uneatable the lamb shank from a old ewe and the salad dried up, then the breakfast was also terrible, the fruit looked old and dry, the bacon and sausages tough and dry and the eggs had a dry crust on them. I must say the staff were great and the service friendly and efficient. Not sure about the food though and I would say that normally the breakfasts are good just not this stay!

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this review, 4 August 2014
Dear Chris. Really appreciate your feedback in regards to the stay with us. I have shared your comments in regards to the food service with our executive chef as well as the food & beverage team. We will definately use your comments for improvement. I am glad to read that you have had better visits at our hotel. Hopefully we will show you next time that we have improved. With kind regards, Dick Breukink, General Manager
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1,107 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (137)
Date | Rating
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English first
Level Contributor
68 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 29 July 2014 via mobile

A very central location, and up to date facilities and decor make this a pleasant place to stay. The food in the restaurant was better than average, and the service was very attentive. My only gripe was the cost of the wireless broadband, although the 24 hour cap was generous. I would definitely stay here again.

Stayed July 2014, travelled on business
Helpful?
Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this review, 4 August 2014
Dear David. Thanks for your comments around your stay with us. Look forward to welcome you back soon. Kind regards, Dick Breukink, General Manager
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Hamilton, New Zealand
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 27 July 2014

Couldn't believe a top hotel like this don't offer free Wifi, and for the parking, you should offer free parking for guests. Nice clean rooms, and loved the deco of them. Loved the nice comfortable bed

I travel and stay at lots of hotels and motels, and most of these have free WIFI. Think this hotel needs to get up with times in technology. this would attract more people to stay there.

  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
1 Thank AaronNZW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this review, 4 August 2014
Dear Guest. Thanks for your comments in regards to your stay. We are working at the moment with a low cost internet package and hopefully soon switch to free wi fi. My apologies that this has not taken place as yet. With kind regards, Dick Breukink, General Manager
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Wellington, New Zealand
Level Contributor
110 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 bubbles Reviewed 27 July 2014 via mobile

Stayed here for one night on a Saturday. Lovely hotel and well situated, super comfy bed, and nice terrace for a drink in the sun.

Service on checkin was good but had two unwelcome visits to room from staff. On one occasion I was out for a short time and returned to find the door propped open while the minibar was being checked - while my wife was in the shower (we'd only been there for a couple of hours). The second was getting awoken by housekeeping banging on the door at 10.00, when checkout was 11.00.

Checking out was a shambles, had to wait in line for 20 minutes which was a real nuisance and fell short of the level of service expected from Novotel.

Stayed July 2014, travelled as a couple
Helpful?
Thank honie99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this review, 4 August 2014
Dear Guest. Really appreciate the time you took to review your stay with us. I am glad to read that your stay was alright, just to see that check out was not organized properly. My apologies for this and we have dicussed this internally to avoid this from happening again. With kind regards, Dick Breukink, General manager
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Havelock North, New Zealand
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 20 July 2014

Excellent service from day one which never faltered in the six days I was there. Nothing was too much trouble from housekeeping to room service to the bar staff and the front desk. It was an absolute pleasure to stay in this beautiful hotel and I look forward to returning, hopefully soon.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Sandra V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this review, 4 August 2014
Dear Sandra. Great to read your comments in regards to your stay. Look forward welcoming you back. With kind regards, Dick Breukink, General Manager
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Auckland Region, New Zealand
Level Contributor
262 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 bubbles Reviewed 19 July 2014 via mobile

Comfortable hotel, quiet room overlooking the river.

It's been about 5 years since I have had to pay for wifi worldwide. This is terrible service and bit if a rip off, as most traveller are wireless.

Breakfast was adequate and the staff great. Come on management, it's wireless world, makes you look out of date.

Stayed July 2014, travelled as a couple
Helpful?
Thank astropig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this review, 4 August 2014
Dear Guest. Thank you so much for your comments in regards to your stay with us. I am very sorry about the cost of internet in my hotel; we are having a package at the moment at a very low costs and hopefully soon, we switch to free internet. My apologies for this but hopefully soon we have this fixed. Best regards, Dick Breukink, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Hamilton Tainui

Property: Novotel Hamilton Tainui
Address: 7 Alma Street | PO Box 1, Hamilton 2001, New Zealand
Phone Number:
Region: New Zealand > North Island > Waikato Region > Hamilton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
#3 Green Hotel in Hamilton
#4 Family Hotel in Hamilton
#4 Business Hotel in Hamilton
#6 Romantic Hotel in Hamilton
#7 Luxury Hotel in Hamilton
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Novotel Hamilton Tainui 4.5*
Number of rooms: 177
Official Description (provided by the hotel):
Novotel Tainui is in the heart of the city, on the banks of the Waikato River, adjacent to the Skycity Casino and entertainment complex. The hotel features 177 rooms, an award winning restaurant, lobby bar and a health club, with gym, sauna, spa and beauty therapies available. Conference facilities are available for up to 350 delegates. Guests have easy access to nearby shopping, dining and entertainment, or relaxing river walks that can be found close by. ... more   less 
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Also Known As:
Novotel Hamilton Tainui Hotel Hamilton
Accor Hamilton Tainui
Hamilton Novotel

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