Wanted to give the hotel a better rating than my last review but there was only one other option - so it gets 5 stars now.
Have had 2 stays in the newly rennovated rooms - they are great. (I'm told currently only 3rd & 4th floors have been done at the moment; 1st & 2nd to be done next year, so do ask when checking in). Pleasing modern decor, and now with some basics like USB power supply and ipod docking station. Room and corridors smell nice and fresh (not stale as before). Really comfy beds, nice crisp linen. Rooms don't seem as large as before (they are) but I think that's because of the height of the new beds and the extra desk/table you can sit at if you're eating/working and want to watch the telly. Wall mounted telly saves space too.
Reason for poor service rating was ... both stays i called housekeeping - 20 rings later it goes to voicemail. Call Operator and after 5 mins of hold music/messages, get transferred to reception. Eventually reception answers. This stay, I'm missing a TV remote (ie tv won't work without this) - it arrives 3 hours later as Reception & Porters have been busy. Voucher for house wine included, but still .... 3 hours?! At least I got some work done. Check-in and check-out nice and efficient and friendly.
Overall a good experience and this hotel is now my preferred one in Hamilton.
- Official Description (provided by the hotel):
- Novotel Tainui is in the heart of the city, on the banks of the Waikato River, adjacent to the Skycity Casino and entertainment complex. The hotel features 177 rooms, an award winning restaurant, lobby bar and a health club, with gym, sauna, spa and beauty therapies available. Conference facilities are available for up to 350 delegates. Guests have easy access to nearby shopping, dining and entertainment, or relaxing river walks that can be found close by. ... more less
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- Also Known As:
- Novotel Hamilton Tainui Hotel Hamilton
- Accor Hamilton Tainui
- Hamilton Novotel